Question 1

An incidental disclosure

Accepted Answer

A)  cannot reasonably be prevented. 
B)  is limited in nature. 
C)  occurs as a result of another use or disclosure that is permitted. 
D)  All of the above. 
A)  cannot reasonably be prevented. 
B)  is limited in nature. 
C)  occurs as a result of another use or disclosure that is permitted. 
D)  All of the above.

Question 2

Outpatient testing is no longer common for physicians.

Accepted Answer

A) True 
 B)False

Question 3

Uncertainty in new surroundings can often create ____________.

Accepted Answer

The answer of Uncertainty in new surroundings can often create...

Question 4

It is possible to violate patient ______________ when using a sign-in register.

Accepted Answer

The answer of It is possible to violate patient ______________...

Question 5

If the medical assistant's desk is in open view of the patients, it should be free of ____________.

Accepted Answer

The answer of If the medical assistant's desk is in...

Question 6

A quick, acute, and intuitive cognition is called _________________.

Accepted Answer

The answer of A quick, acute, and intuitive cognition is...

Question 7

Which of the following is not true regarding examination rooms?

Accepted Answer

A)  Patients enjoy a magazine rack so that they can read while waiting for the physician. 
B)  The examination table should face the entrance to the room so that the patient is clearly visible when the physician enters. 
C)  The examination room should be tidied immediately after use and before the next patient is escorted in. 
D)  The examination room should not be used to clear out the reception area. 
A)  Patients enjoy a magazine rack so that they can read while waiting for the physician. 
B)  The examination table should face the entrance to the room so that the patient is clearly visible when the physician enters. 
C)  The examination room should be tidied immediately after use and before the next patient is escorted in. 
D)  The examination room should not be used to clear out the reception area.

Question 8

The patient should be given a(n) ___________ of times and dates when making a return appointment.

Accepted Answer

The answer of The patient should be given a(n) ___________...

Question 9

A crowded reception room means that the physician is very popular and competent.

Accepted Answer

A) True 
 B)False

Question 10

Periodically, ____________ calls will necessitate rescheduling of appointments.

Accepted Answer

The answer of Periodically, ____________ calls will necessitate rescheduling of...

Question 11

A matrix is something in which a thing develops, originates, or takes shape.

Accepted Answer

A) True 
 B)False

Question 12

If something is marked by accord in sentiment or action, it is said to be ____________.

Accepted Answer

The answer of If something is marked by accord in...

Question 13

When the physician is scheduled at outside facilities, the medical assistant must be sure to allow time for

Accepted Answer

A)  emergencies. 
B)  travel. 
C)  returning phone calls. 
D)  the physician's late arrival. 
A)  emergencies. 
B)  travel. 
C)  returning phone calls. 
D)  the physician's late arrival.

Question 14

The first prerequisite for scheduling an outpatient admission or procedure is

Accepted Answer

A)  a signed consent form. 
B)  the telephone number of the diagnostic or inpatient facility. 
C)  the patient's demographic information. 
D)  an oral or written order for the procedure from the physician. 
A)  a signed consent form. 
B)  the telephone number of the diagnostic or inpatient facility. 
C)  the patient's demographic information. 
D)  an oral or written order for the procedure from the physician.

Question 15

The term that means "relating to or arranged in a sequence" is ______________.

Accepted Answer

The answer of The term that means "relating to or...

Question 16

The medical assistant should follow all the following practices regarding patient arrivals except

Accepted Answer

A)  personally escorting patients from reception to the appropriate room. 
B)  telling patients the specific items of clothing to remove. 
C)  explaining exactly how to put on the exam gown. 
D)  having patients wait in the examination room instead of the waiting room. 
A)  personally escorting patients from reception to the appropriate room. 
B)  telling patients the specific items of clothing to remove. 
C)  explaining exactly how to put on the exam gown. 
D)  having patients wait in the examination room instead of the waiting room.

Question 17

Something conducive to comfort, convenience, or enjoyment is called a(n) __________.

Accepted Answer

The answer of Something conducive to comfort, convenience, or enjoyment...

Question 18

If a patient has a poor experience at the physician's office, he or she will tell ____________.

Accepted Answer

The answer of If a patient has a poor experience...

Question 19

Many medical offices are not concerned enough about the _________________ aspect of the practice.

Accepted Answer

The answer of Many medical offices are not concerned enough...

Question 20

Which of the following is true concerning the scheduling of new patients?

Accepted Answer

A)  Financial arrangements should be explained when the appointment is made if the patient is expected to pay at the time of service. 
B)  The patient should be offered only the times reserved for new patient appointments, without flexibility. 
C)  It should be assumed that the patient will look up directions to the office on the Internet. 
D)  The medical assistant should wait to obtain information about the chief complaint until the patient arrives for the appointment. 
A)  Financial arrangements should be explained when the appointment is made if the patient is expected to pay at the time of service. 
B)  The patient should be offered only the times reserved for new patient appointments, without flexibility. 
C)  It should be assumed that the patient will look up directions to the office on the Internet. 
D)  The medical assistant should wait to obtain information about the chief complaint until the patient arrives for the appointment.

Exam 9: Scheduling Appointments and Patient Processing

An incidental disclosure

Outpatient testing is no longer common for physicians.

Uncertainty in new surroundings can often create ____________.

It is possible to violate patient ______________ when using a sign-in register.

If the medical assistant's desk is in open view of the patients, it should be free of ____________.

A quick, acute, and intuitive cognition is called _________________.

Which of the following is not true regarding examination rooms?

The patient should be given a(n) ___________ of times and dates when making a return appointment.

A crowded reception room means that the physician is very popular and competent.

Periodically, ____________ calls will necessitate rescheduling of appointments.

A matrix is something in which a thing develops, originates, or takes shape.

If something is marked by accord in sentiment or action, it is said to be ____________.

When the physician is scheduled at outside facilities, the medical assistant must be sure to allow time for

The first prerequisite for scheduling an outpatient admission or procedure is

The term that means "relating to or arranged in a sequence" is ______________.

The medical assistant should follow all the following practices regarding patient arrivals except

Something conducive to comfort, convenience, or enjoyment is called a(n) __________.

If a patient has a poor experience at the physician's office, he or she will tell ____________.

Many medical offices are not concerned enough about the _________________ aspect of the practice.

Which of the following is true concerning the scheduling of new patients?

Competency-Based Education and the Medical Assistant Student

The Medical Assistant and the Healthcare Team

Professional Behavior in the Workplace

Therapeutic Communications

Medicine and Law

Medicine and Ethics

Technology and Written Communication in the Medical Office

Telephone Techniques

Daily Operations in the Ambulatory Care Setting

The Health Record

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

Medical Billing and Reimbursement

Patient Accounts, Collections, and Practice Management

Banking Services and Procedures

Supervision and Human Resources Management

Medical Practice Marketing and Customer Service

Infection Control

Patient Assessment

Patient Education

Nutrition and Health Promotion

Vital Signs

Assisting With the Primary Physical Examination

Principles of Pharmacology

Pharmacology Math

Administering Medications

Safety and Emergency Practices

Assisting in Ophthalmology and Otolaryngology

Assisting in Dermatology

Assisting in Gastroenterology

Assisting in Urology and Male Reproduction

Assisting in Obstetrics and Gynecology

Assisting in Pediatrics

Assisting in Orthopedic Medicine

Assisting in Neurology and Mental Health

Assisting in Endocrinology

Assisting in Pulmonary Medicine

Assisting in Cardiology

Assisting in Geriatrics

Principles of Electrocardiography

Assisting With Diagnostic Imaging

Assisting in the Clinical Laboratory

Assisting in the Analysis of Urine

Assisting in Blood Collection

Assisting in the Analysis of Blood

Assisting in Microbiology and Immunology

Surgical Supplies and Instruments

Surgical Asepsis and Assisting With Surgical Procedures

Career Development and Life Skills

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