Exam 9: Scheduling Appointments and Patient Processing

A process required by some insurance carriers in which the provider must prove medical necessity before performing a procedure is called ___________________.

The statistical characteristics of human populations are called

A patient's anger may be a reflection of his or her pain or __________ of what the physician may discover during the examination.

The way to organize appointment scheduling so that it best supports the success of the practice is to

Something in which a thing originates, develops, takes shape, or is contained is called a(n) __________.

__________, in almost all cases, need their parent's permission to be treated by a physician.

Two-way communication is also called ______________.

The facilities available at the office do not influence the number of patients the physician can see in a day.

Patients who are too talkative should be dismissed from the physician's care before they take up too much of his or her time.

When an appointment is rescheduled, the first appointment date and time must be removed.

Approaching a situation with caution is using _______________.

Time is one of the physician's most valuable commodities.

Journals for physicians may not be displayed as reading material in the reception area.

Medical assistants should make an effort to learn the names of the patients who come to the physician's office.

When patients need a series of appointments, it is best to

A space of time between events is an interval.

What is the best way to decide whether patients need special assistance in disrobing?

If a patient has been waiting longer than ________ minutes past his or her appointment time, the medical assistant should offer to reschedule the appointment.

Which type of scheduling system is often used in an urgent care setting?

An effective way to deal with patients who are always late for appointments is to