Exam 9: Scheduling Appointments and Patient Processing

A space of time between events is called a(n) ____________.

Glass partitions should never be used in today's medical offices.

The medical assistant needs to watch the patient's body language.

If the patient brings a relative to the physician appointment, this implies that the patient consents to discussion of the patient's care with the relative.

Scheduling systems should be individualized to each specific practice.

Any toys placed in the waiting area should be washable.

An unexpected event that throws a plan into disorder is called a ______________.

The medical assistant must remember that the physician will have other types of appointments that will need special notation in the appointment schedule, such as

A telephone in the reception area is useless, because most patients now carry cell phones.

The office should not keep any types of toys in the reception area.

Advance preparation for the arrival of patients helps the day progress smoothly and in a relaxed manner.

The use of phonetic writing in the medical office can help you

Patients who are returning to the office and have previously seen the physician are called _____________________.

Sign-in sheets should not list the __________ for the patient's office visit.

A parent normally accompanies a child in the exam room unless the parent is suspected of _________________.

Open office hours do not work well for most practices.

Every patient has the right to expect courteous treatment in a physician's office.

The patient's name should be used

A parent or guardian must accompany all children under the age of 10 into the exam room with no exceptions. Minors need a parent to consent to treatment in most cases.

The medical assistant should take a patient's history in the reception area, where the patient can sit comfortably.