Question 1

Policies, procedures, directives, job plans, and mission goals flow ____________________ from managers to employees.

Accepted Answer

The answer of Policies, procedures, directives, job plans, and mission...

Question 2

As her supervisor explains the new procedure, Rachel nods her head. What is Rachel's response an example of?

Accepted Answer

A) verbal feedback 
B) noise 
C) evaluation 
D) nonverbal feedback 
A) verbal feedback 
B) noise 
C) evaluation 
D) nonverbal feedback

Question 3

External communication includes sharing ideas and messages with superiors, coworkers, and subordinates.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following best defines communication?

Accepted Answer

A) Communication is the transmission of information from one individual or group to another. 
B) Communication is the transmission of data from one individual or group to another. 
C) Communication is the transmission of information and meaning from a sender to a receiver. 
D) Communication is the transmission of ideas from one individual or group to another. 
A) Communication is the transmission of information from one individual or group to another. 
B) Communication is the transmission of data from one individual or group to another. 
C) Communication is the transmission of information and meaning from a sender to a receiver. 
D) Communication is the transmission of ideas from one individual or group to another.

Question 5

________________ communication includes exchanging ideas and messages with superiors, coworkers, and subordinates.

Accepted Answer

The answer of ________________ communication includes exchanging ideas and messages...

Question 6

Bert is CEO of an organization with many layers in the chain of command. He is looking for ways to reduce these layers so that he can communicate more directly with the first-line employees. What organizational communication barrier is he trying to overcome?

Accepted Answer

A) lack of trust between management and employees 
B) long lines of communication 
C) closed communication climate 
D) ego involvement 
A) lack of trust between management and employees 
B) long lines of communication 
C) closed communication climate 
D) ego involvement

Question 7

You may expect to work long hours without extra compensation and be available 24/7/365.

Accepted Answer

A) True 
 B)False

Question 8

Diverse workforces are more likely to create the products that consumers demand.

Accepted Answer

A) True 
 B)False

Question 9

Alex is having trouble concentrating on a report he is reading because his smartphone keeps ringing and his colleagues keep sending him text messages. What kind of communication barrier is this?

Accepted Answer

A) differing frames of reference 
B) distraction 
C) lack of language skills 
D) bypassing 
A) differing frames of reference 
B) distraction 
C) lack of language skills 
D) bypassing

Question 10

Which of the following is an example of an informal organizational communication channel?

Accepted Answer

A) A supervisor gives a performance appraisal to her subordinate. 
B) An employee suggests to his supervisor a way to increase productivity in his department. 
C) Research and development team members hold a virtual meeting to discuss ideas for future products. 
D) An employee starts a blog to share her personal work experiences, opinions, and observations. 
A) A supervisor gives a performance appraisal to her subordinate. 
B) An employee suggests to his supervisor a way to increase productivity in his department. 
C) Research and development team members hold a virtual meeting to discuss ideas for future products. 
D) An employee starts a blog to share her personal work experiences, opinions, and observations.

Question 11

Which of the following statements about social presence is accurate?

Accepted Answer

A) Media with high social presence conveys impersonal information. 
B) Social presence is greater in asynchronous communication than in synchronous communication. 
C) Social presence can mean how much awareness of the sender is conveyed along with the message. 
D) Social presence is as great face-to-face as it is in mediated and written communication. 
A) Media with high social presence conveys impersonal information. 
B) Social presence is greater in asynchronous communication than in synchronous communication. 
C) Social presence can mean how much awareness of the sender is conveyed along with the message. 
D) Social presence is as great face-to-face as it is in mediated and written communication.

Question 12

Which of the following correctly describes a three-point plan to help you think critically and solve problems competently?

Accepted Answer

A) explore the challenge, gather information, implement solutions 
B) gather information, generate ideas, implement solutions 
C) explore the challenge, pick the most promising ideas, implement solutions 
D) explore the challenge, generate ideas, implement solutions 
A) explore the challenge, gather information, implement solutions 
B) gather information, generate ideas, implement solutions 
C) explore the challenge, pick the most promising ideas, implement solutions 
D) explore the challenge, generate ideas, implement solutions

Question 13

Which of the following is considered a rich medium?

Accepted Answer

A) e-mail message 
B) face-to-face conversation 
C) flyer or poster 
D) blog 
A) e-mail message 
B) face-to-face conversation 
C) flyer or poster 
D) blog

Question 14

The first two steps in the communication process are 1) the sender has an idea, and 2) the sender encodes the message.

Accepted Answer

A) True 
 B)False

Question 15

In today's Information Age, nearly three out of four jobs will require thinking, brainpower, and decision making.

Accepted Answer

A) True 
 B)False

Question 16

With more organizations using short forms of communication like tweets and text messages, writing skills are not as important today.

Accepted Answer

A) True 
 B)False

Question 17

The 21st-century economy depends mainly on information and knowledge.

Accepted Answer

A) True 
 B)False

Question 18

The three primary business communication functions are to inform, to persuade, and to entertain.

Accepted Answer

A) True 
 B)False

Question 19

Ethical business communicators strive to tell the truth and label opinions so that they are not confused with facts. They are objective and communicate clearly. From an ethical perspective, what else should ethical business communicators do?

Accepted Answer

A) Ensure that communication flows upward, downward, and horizontally. 
B) Give credit when using the ideas of others. 
C) Encourage feedback. 
D) Choose appropriate channels of communication. 
A) Ensure that communication flows upward, downward, and horizontally. 
B) Give credit when using the ideas of others. 
C) Encourage feedback. 
D) Choose appropriate channels of communication.

Question 20

Internal and external communication have a lot in common; however, internal communications are used for one key purpose for which external communications are not typically used. What is this purpose?

Accepted Answer

A) to exchange ideas 
B) to inform 
C) to promote goodwill 
D) to persuade 
A) to exchange ideas 
B) to inform 
C) to promote goodwill 
D) to persuade

Policies, procedures, directives, job plans, and mission goals flow ____________________ from managers to employees.

As her supervisor explains the new procedure, Rachel nods her head. What is Rachel's response an example of?

External communication includes sharing ideas and messages with superiors, coworkers, and subordinates.

Which of the following best defines communication?

________________ communication includes exchanging ideas and messages with superiors, coworkers, and subordinates.

Bert is CEO of an organization with many layers in the chain of command. He is looking for ways to reduce these layers so that he can communicate more directly with the first-line employees. What organizational communication barrier is he trying to overcome?

You may expect to work long hours without extra compensation and be available 24/7/365.

Diverse workforces are more likely to create the products that consumers demand.

Alex is having trouble concentrating on a report he is reading because his smartphone keeps ringing and his colleagues keep sending him text messages. What kind of communication barrier is this?

Which of the following is an example of an informal organizational communication channel?

Which of the following statements about social presence is accurate?

Which of the following correctly describes a three-point plan to help you think critically and solve problems competently?

Which of the following is considered a rich medium?

The first two steps in the communication process are 1) the sender has an idea, and 2) the sender encodes the message.

In today's Information Age, nearly three out of four jobs will require thinking, brainpower, and decision making.

With more organizations using short forms of communication like tweets and text messages, writing skills are not as important today.

The 21st-century economy depends mainly on information and knowledge.

The three primary business communication functions are to inform, to persuade, and to entertain.

Ethical business communicators strive to tell the truth and label opinions so that they are not confused with facts. They are objective and communicate clearly. From an ethical perspective, what else should ethical business communicators do?

Internal and external communication have a lot in common; however, internal communications are used for one key purpose for which external communications are not typically used. What is this purpose?

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés

Interviewing and Following up

Grammar Exercises

Filters

Exam 1: Business Communication in the Digital Age

Policies, procedures, directives, job plans, and mission goals flow ____________________ from managers to employees.

As her supervisor explains the new procedure, Rachel nods her head. What is Rachel's response an example of?

External communication includes sharing ideas and messages with superiors, coworkers, and subordinates.

Which of the following best defines communication?

________________ communication includes exchanging ideas and messages with superiors, coworkers, and subordinates.

Bert is CEO of an organization with many layers in the chain of command. He is looking for ways to reduce these layers so that he can communicate more directly with the first-line employees. What organizational communication barrier is he trying to overcome?

You may expect to work long hours without extra compensation and be available 24/7/365.

Diverse workforces are more likely to create the products that consumers demand.

Alex is having trouble concentrating on a report he is reading because his smartphone keeps ringing and his colleagues keep sending him text messages. What kind of communication barrier is this?

Which of the following is an example of an informal organizational communication channel?

Which of the following statements about social presence is accurate?

Which of the following correctly describes a three-point plan to help you think critically and solve problems competently?

Which of the following is considered a rich medium?

The first two steps in the communication process are 1) the sender has an idea, and 2) the sender encodes the message.

In today's Information Age, nearly three out of four jobs will require thinking, brainpower, and decision making.

With more organizations using short forms of communication like tweets and text messages, writing skills are not as important today.

The 21st-century economy depends mainly on information and knowledge.

The three primary business communication functions are to inform, to persuade, and to entertain.

Ethical business communicators strive to tell the truth and label opinions so that they are not confused with facts. They are objective and communicate clearly. From an ethical perspective, what else should ethical business communicators do?

Internal and external communication have a lot in common; however, internal communications are used for one key purpose for which external communications are not typically used. What is this purpose?

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés

Interviewing and Following up

Grammar Exercises

Filters