Question 1

Which of the following best describes communication in today's business organizations?

Accepted Answer

A) Many companies use intranets to communicate with customers, outside vendors, and governmental agencies. 
B) Smartphones and tablet computers are prevalent in the workplace but do not have the capabilities to replace laptops and personal computers. 
C) Wireless access is increasingly blanketing entire office buildings, airports, hotels, restaurants, school and college campuses, cities, and other public spaces. 
D) The most common workplace use of tablet computers is blogging. 
A) Many companies use intranets to communicate with customers, outside vendors, and governmental agencies. 
B) Smartphones and tablet computers are prevalent in the workplace but do not have the capabilities to replace laptops and personal computers. 
C) Wireless access is increasingly blanketing entire office buildings, airports, hotels, restaurants, school and college campuses, cities, and other public spaces. 
D) The most common workplace use of tablet computers is blogging.

Question 2

Naoko has just moved to Canada from Japan and is taking a class to improve her English. What interpersonal communication barrier is she trying to overcome?

Accepted Answer

A) differing frames of reference 
B) digital interruptions 
C) lack of language skills 
D) bypassing 
A) differing frames of reference 
B) digital interruptions 
C) lack of language skills 
D) bypassing

Question 3

What helps the sender know whether the message was received and understood?

Accepted Answer

A) feedback 
B) noise 
C) bypassing 
D) decoding 
A) feedback 
B) noise 
C) bypassing 
D) decoding

Question 4

Jack has colleagues located throughout the world, and he would like to conduct a real-time meeting with them to discuss an important issue. Which of the following communication technologies should he choose?

Accepted Answer

A) teleconferencing or videoconferencing 
B) e-mail 
C) blogging or a wiki 
D) text messaging 
A) teleconferencing or videoconferencing 
B) e-mail 
C) blogging or a wiki 
D) text messaging

Question 5

When employees at Coors translated its slogan "Turn It Loose" into Spanish, they didn't realize it would translate to "suffer from diarrhea." To avoid similar problems, the sender of a message must do what?

Accepted Answer

A) select a proper communication channel 
B) provide means to ensure reliable feedback 
C) keep all messages in English 
D) select appropriate words or symbols as part of the encoding process 
A) select a proper communication channel 
B) provide means to ensure reliable feedback 
C) keep all messages in English 
D) select appropriate words or symbols as part of the encoding process

Question 6

Which of the following statements best compares oral and written communication?

Accepted Answer

A) Written communication is preferred only when a permanent record is needed. 
B) Written messages are generally less well considered than oral messages. 
C) Oral communication such as a face-to-face meeting allows for immediate feedback. 
D) Oral communication is recommended to present formal or complex ideas. 
A) Written communication is preferred only when a permanent record is needed. 
B) Written messages are generally less well considered than oral messages. 
C) Oral communication such as a face-to-face meeting allows for immediate feedback. 
D) Oral communication is recommended to present formal or complex ideas.

Question 7

One advantage of oral communication over written communication is that oral communication can be more easily adjusted to the audience.

Accepted Answer

A) True 
 B)False

Question 8

When Jin includes the sentence "Let me know whether I can answer any questions" at the end of his e-mail message, what is he encouraging?

Accepted Answer

A) decoding 
B) feedback 
C) frame of reference 
D) bypassing 
A) decoding 
B) feedback 
C) frame of reference 
D) bypassing

Question 9

Flattened management hierarchies allow companies to react more quickly to market changes.

Accepted Answer

A) True 
 B)False

Question 10

Bypassing helps you get through to the person you are calling in the most efficient manner.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is an example of horizontal communication in an organization?

Accepted Answer

A) Six marketing reps meet to discuss ideas for targeting new customers. 
B) An accounting clerk submits a progress report about a current project to her supervisor. 
C) An employee suggests to her supervisor a way to improve customer service. 
D) A supervisor sends an e-mail message to all division employees detailing the newest procedure for submitting expense claims. 
A) Six marketing reps meet to discuss ideas for targeting new customers. 
B) An accounting clerk submits a progress report about a current project to her supervisor. 
C) An employee suggests to her supervisor a way to improve customer service. 
D) A supervisor sends an e-mail message to all division employees detailing the newest procedure for submitting expense claims.

Question 12

To improve information flow, many of today's companies have decreased the number of operating units and managers, thereby shortening lines of communication.

Accepted Answer

A) True 
 B)False

Question 13

Zachary needs to deliver a sensitive message to a colleague and decides to deliver it face-to-face. What is Zachary in the process of doing?

Accepted Answer

A) encoding the message 
B) decoding the message 
C) preparing for feedback 
D) selecting the channel for the message 
A) encoding the message 
B) decoding the message 
C) preparing for feedback 
D) selecting the channel for the message

Question 14

What are the three basic functions of business communication?

Accepted Answer

A) to inform, entertain, and impress 
B) to inform, persuade, and promote goodwill 
C) to inform, persuade, and explain 
D) to inform, instruct, and entertain 
A) to inform, entertain, and impress 
B) to inform, persuade, and promote goodwill 
C) to inform, persuade, and explain 
D) to inform, instruct, and entertain

Question 15

Which of the following is an advantage of written communication?

Accepted Answer

A) It creates a permanent record. 
B) It provides immediate feedback. 
C) It is more personal than oral communication. 
D) It is effective for delivering nonverbal cues. 
A) It creates a permanent record. 
B) It provides immediate feedback. 
C) It is more personal than oral communication. 
D) It is effective for delivering nonverbal cues.

Question 16

Media richness theory attempts to classify media in organizations according to what criterion?

Accepted Answer

A) how much the media cost to use 
B) how technologically advanced the media are 
C) how widely the media are used in the workplace 
D) how clearly the media convey information to a recipient 
A) how much the media cost to use 
B) how technologically advanced the media are 
C) how widely the media are used in the workplace 
D) how clearly the media convey information to a recipient

Question 17

Compare and contrast formal and informal channels of organizational communication.

Accepted Answer

Student answers will vary.
Information f

Question 18

What does it mean to think creatively and critically?

Accepted Answer

A) agreeing with your supervisor at all times 
B) going with your gut instinct 
C) being able to make decisions quickly 
D) having opinions that are backed by reason and evidence 
A) agreeing with your supervisor at all times 
B) going with your gut instinct 
C) being able to make decisions quickly 
D) having opinions that are backed by reason and evidence

Question 19

Which statement accurately describes social media?

Accepted Answer

A) Social media are still relatively new and untried communication channels for most businesses. 
B) Most businesses today have discarded old media and instead use social media exclusively for communicating and marketing. 
C) Social media networks first attracted industries built on tradition and formality. 
D) Social media sites such as Facebook and Twitter offer positive ways to promote a business and to reach and react to customer concerns. 
A) Social media are still relatively new and untried communication channels for most businesses. 
B) Most businesses today have discarded old media and instead use social media exclusively for communicating and marketing. 
C) Social media networks first attracted industries built on tradition and formality. 
D) Social media sites such as Facebook and Twitter offer positive ways to promote a business and to reach and react to customer concerns.

Question 20

Which of the following is an example of downward communication in an organization?

Accepted Answer

A) A business professor submits a conference report to her dean. 
B) Four accountants meet to discuss the quarterly financial reports. 
C) Members of a task force submit a progress report to the CEO. 
D) The CFO sends information about a new accounting regulation to employees in the accounting department. 
A) A business professor submits a conference report to her dean. 
B) Four accountants meet to discuss the quarterly financial reports. 
C) Members of a task force submit a progress report to the CEO. 
D) The CFO sends information about a new accounting regulation to employees in the accounting department.

Which of the following best describes communication in today's business organizations?

Naoko has just moved to Canada from Japan and is taking a class to improve her English. What interpersonal communication barrier is she trying to overcome?

What helps the sender know whether the message was received and understood?

Jack has colleagues located throughout the world, and he would like to conduct a real-time meeting with them to discuss an important issue. Which of the following communication technologies should he choose?

When employees at Coors translated its slogan "Turn It Loose" into Spanish, they didn't realize it would translate to "suffer from diarrhea." To avoid similar problems, the sender of a message must do what?

Which of the following statements best compares oral and written communication?

One advantage of oral communication over written communication is that oral communication can be more easily adjusted to the audience.

When Jin includes the sentence "Let me know whether I can answer any questions" at the end of his e-mail message, what is he encouraging?

Flattened management hierarchies allow companies to react more quickly to market changes.

Bypassing helps you get through to the person you are calling in the most efficient manner.

Which of the following is an example of horizontal communication in an organization?

To improve information flow, many of today's companies have decreased the number of operating units and managers, thereby shortening lines of communication.

Zachary needs to deliver a sensitive message to a colleague and decides to deliver it face-to-face. What is Zachary in the process of doing?

What are the three basic functions of business communication?

Which of the following is an advantage of written communication?

Media richness theory attempts to classify media in organizations according to what criterion?

Compare and contrast formal and informal channels of organizational communication.

What does it mean to think creatively and critically?

Which statement accurately describes social media?

Which of the following is an example of downward communication in an organization?

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés

Interviewing and Following up

Grammar Exercises

Filters

Exam 1: Business Communication in the Digital Age

Which of the following best describes communication in today's business organizations?

Naoko has just moved to Canada from Japan and is taking a class to improve her English. What interpersonal communication barrier is she trying to overcome?

What helps the sender know whether the message was received and understood?

Jack has colleagues located throughout the world, and he would like to conduct a real-time meeting with them to discuss an important issue. Which of the following communication technologies should he choose?

When employees at Coors translated its slogan "Turn It Loose" into Spanish, they didn't realize it would translate to "suffer from diarrhea." To avoid similar problems, the sender of a message must do what?

Which of the following statements best compares oral and written communication?

One advantage of oral communication over written communication is that oral communication can be more easily adjusted to the audience.

When Jin includes the sentence "Let me know whether I can answer any questions" at the end of his e-mail message, what is he encouraging?

Flattened management hierarchies allow companies to react more quickly to market changes.

Bypassing helps you get through to the person you are calling in the most efficient manner.

Which of the following is an example of horizontal communication in an organization?

To improve information flow, many of today's companies have decreased the number of operating units and managers, thereby shortening lines of communication.

Zachary needs to deliver a sensitive message to a colleague and decides to deliver it face-to-face. What is Zachary in the process of doing?

What are the three basic functions of business communication?

Which of the following is an advantage of written communication?

Media richness theory attempts to classify media in organizations according to what criterion?

Compare and contrast formal and informal channels of organizational communication.

What does it mean to think creatively and critically?

Which statement accurately describes social media?

Which of the following is an example of downward communication in an organization?

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés

Interviewing and Following up

Grammar Exercises

Filters