Exam 1: Business Communication in the Digital Age

How do employers benefit from establishing diverse work teams?

____________________ language is language that does not discriminate against individuals or groups on the basis of their sex, ethnicity, disability, race, sexual orientation, or age.

Frontline employees, as well as managers, participate in critical thinking and decision making.

Jeanette is offended when she notices that only masculine pronouns are used in the company's human resources manual. What is this decoding problem a result of?

A "virtual office" is a workplace that is mobile and centralized.

Which of the following best describes the need for writing skills in the workplace?

Gerard's company has opted to save office space by using boomerang-shaped workstations and cockpit-style work surfaces. What is this style of office design called?

E-mail is rapidly becoming the preferred communication channel for online customer service.

Which of the following is an example of external organizational communication?

Managers can use the grapevine productively by sharing bad news as well as good news.

While conducting an orientation session for new employees, Clayton noticed looks of confusion on the faces of some listeners. He then paused and asked his audience, "What questions do you have so far?" How was Clayton striving to overcome communication barriers?

What must knowledge and information workers do to succeed in today's digital workplace?

Which of the following is an example of external organizational communication?

Covering up incidents, abusing sick days, lying to a supervisor, taking credit for a colleague's ideas, and inflating grades on a résumé are examples of which of the following?

Which of the following is the most prevalent communication channel in the workplace today?

Suzanne has just received an e-mail message from a client and is reading it carefully to determine her client's needs. Which part of the communication process is Suzanne involved in?

Official information typically flows through formal channels in three directions: _________________, upward, and horizontally.

Which statement accurately describes the term around-the-clock availability?

Computer, wireless network, phone, letter, and memo are all examples of channels.

Melinda was recently hired as manager of a small retail establishment. She immediately noticed that employees seem afraid to speak with her. She wants her employees to feel comfortable coming to her about anything. What organizational communication barrier is she trying to overcome?