Question 1

In which of the following cases is communication successful?

Accepted Answer

A) when the fastest communication channel is used 
B) when the sender pronounces all words perfectly 
C) when positive feedback is given 
D) when the receiver understands an idea as the sender intended it 
A) when the fastest communication channel is used 
B) when the sender pronounces all words perfectly 
C) when positive feedback is given 
D) when the receiver understands an idea as the sender intended it

Question 2

Workers at the same level coordinate tasks, share information, solve problems, and resolve conflicts through ____________________ communication.

Accepted Answer

The answer of Workers at the same level coordinate tasks,...

Question 3

For years businesses have been flattening their management hierarchies. What does this flattening mean?

Accepted Answer

A) Information must flow through more layers of management. 
B) It takes longer to make decisions. 
C) Various areas within an organization have little contact with one another. 
D) Employees at all levels must be skilled communicators. 
A) Information must flow through more layers of management. 
B) It takes longer to make decisions. 
C) Various areas within an organization have little contact with one another. 
D) Employees at all levels must be skilled communicators.

Question 4

Kendra is responsible for updating her company's Facebook page with information about products, promotions, and special events. What communication medium is Kendra using?

Accepted Answer

A) presence technology 
B) blogging 
C) social media 
D) Web conferencing 
A) presence technology 
B) blogging 
C) social media 
D) Web conferencing

Question 5

You are born with the abilities to read, listen, speak, and write effectively.

Accepted Answer

A) True 
 B)False

Question 6

Today's new communication technologies have made writing skills less important than in the past.

Accepted Answer

A) True 
 B)False

Question 7

What should students entering today's workplace expect to find?

Accepted Answer

A) a position that involves lifelong learning and constant training 
B) employers to provide them with a clearly defined career path 
C) an abundance of nine-to-five jobs 
D) regular pay increases and job security 
A) a position that involves lifelong learning and constant training 
B) employers to provide them with a clearly defined career path 
C) an abundance of nine-to-five jobs 
D) regular pay increases and job security

Question 8

What statement best describes communication in today's work environment?

Accepted Answer

A) Today's organizations use e-mail, instant messaging (IM), texting; interacting with social media such as Facebook, Twitter, and LinkedIn have not changed the nature of communication. 
B) Web chats are still lagging as a preferred communication channel for online customer service. 
C) Hard-copy memos and letters still outnumber other forms of communication. 
D) Desktop computers are still the preferred devices in the workplace. 
A) Today's organizations use e-mail, instant messaging (IM), texting; interacting with social media such as Facebook, Twitter, and LinkedIn have not changed the nature of communication. 
B) Web chats are still lagging as a preferred communication channel for online customer service. 
C) Hard-copy memos and letters still outnumber other forms of communication. 
D) Desktop computers are still the preferred devices in the workplace.

Question 9

Daniel must handle a complex organizational issue. Which of the following media would be best for this purpose?

Accepted Answer

A) videoconference 
B) e-mail message 
C) telephone conversation 
D) face-to-face meeting 
A) videoconference 
B) e-mail message 
C) telephone conversation 
D) face-to-face meeting

Question 10

Which of the following statements best describes team-based management?

Accepted Answer

A) Companies use team-based management as a way to improve communication. 
B) Because the concept is relatively new, very few companies have adopted team-based management yet. 
C) People are willing to work in teams, so there is rarely any conflict or any need for communication coaches when companies adopt team-based management. 
D) Companies are not willing to train new employees to work effectively as part of a team. 
A) Companies use team-based management as a way to improve communication. 
B) Because the concept is relatively new, very few companies have adopted team-based management yet. 
C) People are willing to work in teams, so there is rarely any conflict or any need for communication coaches when companies adopt team-based management. 
D) Companies are not willing to train new employees to work effectively as part of a team.

Question 11

Describe five trends occurring in today's dynamic workplace and discuss how communication skills are related to those changes.

Accepted Answer

The answer of Describe five trends occurring in today's dynamic...

Question 12

You are talking with the president of your company about a possible merger. Which of the following is the most useful feedback you can provide during the conversation?

Accepted Answer

A) "I just don't understand why you think we should go through with this merger." 
B) "If I understand you correctly, your recommendation is that we go through with the merger." 
C) "There's no way this merger can possibly work." 
D) "Are you insane?" 
A) "I just don't understand why you think we should go through with this merger." 
B) "If I understand you correctly, your recommendation is that we go through with the merger." 
C) "There's no way this merger can possibly work." 
D) "Are you insane?"

Question 13

Media with high _____________ presence convey warmth and are personal.

Accepted Answer

The answer of Media with high _____________ presence convey warmth...

Question 14

What is one definition of communication?

Accepted Answer

A) persuading someone to agree with you 
B) transmitting information and meaning 
C) promoting goodwill using language 
D) impressing readers using language 
A) persuading someone to agree with you 
B) transmitting information and meaning 
C) promoting goodwill using language 
D) impressing readers using language

Question 15

According to media richness theory, face-to-face conversations are the richest because they provide helpful cues and allow for immediate feedback.

Accepted Answer

A) True 
 B)False

Question 16

Social presence is greater in asynchronous communication (e-mail, forum posts) than in synchronous communication (live chat, IM).

Accepted Answer

A) True 
 B)False

Question 17

How have today's companies improved communication to compete more effectively?

Accepted Answer

A) Companies have made a concerted effort to eliminate the grapevine. 
B) Companies have restructured and reengineered themselves into smaller operating units. 
C) Companies have limited free-flowing communication to external audiences. 
D) Companies increased the number of levels in the communication chain. 
A) Companies have made a concerted effort to eliminate the grapevine. 
B) Companies have restructured and reengineered themselves into smaller operating units. 
C) Companies have limited free-flowing communication to external audiences. 
D) Companies increased the number of levels in the communication chain.

Question 18

A sizable chunk of our future economy may rely on "free agents" who will be hired on a project basis.

Accepted Answer

A) True 
 B)False

Question 19

A(n) ____________________ or information worker engages in mind work and is paid for his or her education and ability to learn.

Accepted Answer

The answer of A(n) ____________________ or information worker engages in...

Question 20

Telephone calls, conversations, interviews, meetings, and conferences are all forms of ___________ communication.

Accepted Answer

The answer of Telephone calls, conversations, interviews, meetings, and conferences...

In which of the following cases is communication successful?

Workers at the same level coordinate tasks, share information, solve problems, and resolve conflicts through ____________________ communication.

For years businesses have been flattening their management hierarchies. What does this flattening mean?

Kendra is responsible for updating her company's Facebook page with information about products, promotions, and special events. What communication medium is Kendra using?

You are born with the abilities to read, listen, speak, and write effectively.

Today's new communication technologies have made writing skills less important than in the past.

What should students entering today's workplace expect to find?

What statement best describes communication in today's work environment?

Daniel must handle a complex organizational issue. Which of the following media would be best for this purpose?

Which of the following statements best describes team-based management?

Describe five trends occurring in today's dynamic workplace and discuss how communication skills are related to those changes.

You are talking with the president of your company about a possible merger. Which of the following is the most useful feedback you can provide during the conversation?

Media with high _____________ presence convey warmth and are personal.

What is one definition of communication?

According to media richness theory, face-to-face conversations are the richest because they provide helpful cues and allow for immediate feedback.

Social presence is greater in asynchronous communication (e-mail, forum posts) than in synchronous communication (live chat, IM).

How have today's companies improved communication to compete more effectively?

A sizable chunk of our future economy may rely on "free agents" who will be hired on a project basis.

A(n) ____________________ or information worker engages in mind work and is paid for his or her education and ability to learn.

Telephone calls, conversations, interviews, meetings, and conferences are all forms of ___________ communication.

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés

Interviewing and Following up

Grammar Exercises

Filters

Exam 1: Business Communication in the Digital Age

In which of the following cases is communication successful?

Workers at the same level coordinate tasks, share information, solve problems, and resolve conflicts through ____________________ communication.

For years businesses have been flattening their management hierarchies. What does this flattening mean?

Kendra is responsible for updating her company's Facebook page with information about products, promotions, and special events. What communication medium is Kendra using?

You are born with the abilities to read, listen, speak, and write effectively.

Today's new communication technologies have made writing skills less important than in the past.

What should students entering today's workplace expect to find?

What statement best describes communication in today's work environment?

Daniel must handle a complex organizational issue. Which of the following media would be best for this purpose?

Which of the following statements best describes team-based management?

Describe five trends occurring in today's dynamic workplace and discuss how communication skills are related to those changes.

You are talking with the president of your company about a possible merger. Which of the following is the most useful feedback you can provide during the conversation?

Media with high _____________ presence convey warmth and are personal.

What is one definition of communication?

According to media richness theory, face-to-face conversations are the richest because they provide helpful cues and allow for immediate feedback.

Social presence is greater in asynchronous communication (e-mail, forum posts) than in synchronous communication (live chat, IM).

How have today's companies improved communication to compete more effectively?

A sizable chunk of our future economy may rely on "free agents" who will be hired on a project basis.

A(n) ____________________ or information worker engages in mind work and is paid for his or her education and ability to learn.

Telephone calls, conversations, interviews, meetings, and conferences are all forms of ___________ communication.

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés

Interviewing and Following up

Grammar Exercises

Filters