Question 1

Which of the following is a significant trend in today's dynamic workplace?

Accepted Answer

A) union participation and regulation 
B) more homogeneous workforces 
C) around-the-clock availability 
D) stricter dress codes 
A) union participation and regulation 
B) more homogeneous workforces 
C) around-the-clock availability 
D) stricter dress codes

Question 2

Robert says that he will answer his client's questions "as soon as possible." Robert plans to answer the questions by early next week; his client expects the answers by the end of the day. What does this misunderstanding result from?

Accepted Answer

A) bypassing 
B) differing frames of reference 
C) noise 
D) using the incorrect communication channel 
A) bypassing 
B) differing frames of reference 
C) noise 
D) using the incorrect communication channel

Question 3

Which of the following is NOT an advantage of oral communication?

Accepted Answer

A) It provides immediate feedback. 
B) It promotes easy recall. 
C) It can be adjusted to the audience. 
D) It supplies nonverbal cues. 
A) It provides immediate feedback. 
B) It promotes easy recall. 
C) It can be adjusted to the audience. 
D) It supplies nonverbal cues.

Question 4

When are differences in frames of reference especially significant?

Accepted Answer

A) when working on improving one's listening skills 
B) when communicating with people from different cultures 
C) when overcoming physical barriers to communication 
D) when dealing with conflicting emotions 
A) when working on improving one's listening skills 
B) when communicating with people from different cultures 
C) when overcoming physical barriers to communication 
D) when dealing with conflicting emotions

Question 5

Mihaela has just moved to Canada from Turkey. In Turkey, she was a lab manager in a hierarchical organization where employees quickly responded to direct orders. She now has a senior position in a Canadian lab that focuses on team building. She has discovered that her fellow workers do not respond to her previous management style. What organizational communication barrier must she overcome?

Accepted Answer

A) lack of communication skills 
B) long lines of communication 
C) differing frames of reference 
D) ego involvement 
A) lack of communication skills 
B) long lines of communication 
C) differing frames of reference 
D) ego involvement

Question 6

Information flows through formal communication channels in three directions: downward, upward, and spiral.

Accepted Answer

A) True 
 B)False

Question 7

What type of technology makes it possible to centralize applications and data for access by employees no matter where they are?

Accepted Answer

A) cloud computing technology 
B) blogs, podcasts, and wikis 
C) telephony 
D) presence technology 
A) cloud computing technology 
B) blogs, podcasts, and wikis 
C) telephony 
D) presence technology

Question 8

____________________ are verifiable and often are quantifiable; opinions are beliefs held with confidence but without substantiation.

Accepted Answer

The answer of ____________________ are verifiable and often are quantifiable;...

Question 9

The rise of new communication technologies, trade barriers, advanced forms of transportation, and saturated local markets have encouraged companies to move to emerging markets around the world.

Accepted Answer

A) True 
 B)False

Question 10

Because your department has not reached its sales quota, your boss has asked you to change figures to show that sales were higher than they actually were. Which of the following questions is NOT important as you decide what to do?

Accepted Answer

A) Is the action you are considering legal? 
B) Are there better alternatives? 
C) Would family, friends, or coworkers approve? 
D) What is the best channel of communication to use in responding to your boss? 
A) Is the action you are considering legal? 
B) Are there better alternatives? 
C) Would family, friends, or coworkers approve? 
D) What is the best channel of communication to use in responding to your boss?

Question 11

Ethical business communicators are ______________ when they recognize their own biases and strive to keep them from distorting a message.

Accepted Answer

The answer of Ethical business communicators are ______________ when they...

Question 12

What does a free exchange of information help organizations to do?

Accepted Answer

A) to respond rapidly to changing markets 
B) to minimize employee morale 
C) to limit public information 
D) to reduce the exchange of ideas within organizations 
A) to respond rapidly to changing markets 
B) to minimize employee morale 
C) to limit public information 
D) to reduce the exchange of ideas within organizations

Question 13

The "new economy" comprises Internet-based companies, m-commerce, and e-commerce.

Accepted Answer

A) True 
 B)False

Question 14

When does the process of communication begin?

Accepted Answer

A) when a message is put into words 
B) when the message is sent over a communication channel to the receiver 
C) when the sender has an idea 
D) when the receiver actually receives the message and decodes it 
A) when a message is put into words 
B) when the message is sent over a communication channel to the receiver 
C) when the sender has an idea 
D) when the receiver actually receives the message and decodes it

Question 15

Feedback from employees to management forms the ____________________ flow of communication in most organizations.

Accepted Answer

The answer of Feedback from employees to management forms the...

Question 16

Which of the following is an example of an internal organizational communication?

Accepted Answer

A) a tweet sent to a customer about a private sale that will take place tomorrow 
B) a Facebook page advertising a company's products 
C) a meeting of all department managers 
D) an annual report sent to company stockholders 
A) a tweet sent to a customer about a private sale that will take place tomorrow 
B) a Facebook page advertising a company's products 
C) a meeting of all department managers 
D) an annual report sent to company stockholders

Question 17

Which of the following statements best describes formal and informal communication channels?

Accepted Answer

A) All relevant organizational information should flow through formal communication channels. 
B) A free exchange of information within organizations should be avoided because it can lead to chaos. 
C) Managers should do everything possible to avoid grapevine communication within an organization. 
D) Companies should monitor social media sites to see what customers and others are saying about the company. 
A) All relevant organizational information should flow through formal communication channels. 
B) A free exchange of information within organizations should be avoided because it can lead to chaos. 
C) Managers should do everything possible to avoid grapevine communication within an organization. 
D) Companies should monitor social media sites to see what customers and others are saying about the company.

Question 18

Which of the following communication media requires the most clarifying information for the recipient?

Accepted Answer

A) face-to-face meetings and conversations 
B) e-mail messages 
C) flyers or posters 
D) telephone calls 
A) face-to-face meetings and conversations 
B) e-mail messages 
C) flyers or posters 
D) telephone calls

Question 19

Given the increase of diversity in the workplace, which of the following should be a major priority for businesspeople?

Accepted Answer

A) learning to design their own wiki 
B) learning a second language to communicate with coworkers 
C) co-operating and communicating successfully with diverse coworkers 
D) reconsidering their values in order to relate to diverse global markets 
A) learning to design their own wiki 
B) learning a second language to communicate with coworkers 
C) co-operating and communicating successfully with diverse coworkers 
D) reconsidering their values in order to relate to diverse global markets

Question 20

Which of the following is an example of upward communication in an organization?

Accepted Answer

A) Three administrative assistants meet to discuss possible software upgrades. 
B) A department manager sends a text message to his employees about a new overtime policy. 
C) A warehouse worker suggests to his boss a way to improve employee morale. 
D) The CEO sends an e-mail message to all employees inviting them to a company picnic. 
A) Three administrative assistants meet to discuss possible software upgrades. 
B) A department manager sends a text message to his employees about a new overtime policy. 
C) A warehouse worker suggests to his boss a way to improve employee morale. 
D) The CEO sends an e-mail message to all employees inviting them to a company picnic.

Which of the following is a significant trend in today's dynamic workplace?

Robert says that he will answer his client's questions "as soon as possible." Robert plans to answer the questions by early next week; his client expects the answers by the end of the day. What does this misunderstanding result from?

Which of the following is NOT an advantage of oral communication?

When are differences in frames of reference especially significant?

Information flows through formal communication channels in three directions: downward, upward, and spiral.

What type of technology makes it possible to centralize applications and data for access by employees no matter where they are?

____________________ are verifiable and often are quantifiable; opinions are beliefs held with confidence but without substantiation.

The rise of new communication technologies, trade barriers, advanced forms of transportation, and saturated local markets have encouraged companies to move to emerging markets around the world.

Because your department has not reached its sales quota, your boss has asked you to change figures to show that sales were higher than they actually were. Which of the following questions is NOT important as you decide what to do?

Ethical business communicators are ______________ when they recognize their own biases and strive to keep them from distorting a message.

What does a free exchange of information help organizations to do?

The "new economy" comprises Internet-based companies, m-commerce, and e-commerce.

When does the process of communication begin?

Feedback from employees to management forms the ____________________ flow of communication in most organizations.

Which of the following is an example of an internal organizational communication?

Which of the following statements best describes formal and informal communication channels?

Which of the following communication media requires the most clarifying information for the recipient?

Given the increase of diversity in the workplace, which of the following should be a major priority for businesspeople?

Which of the following is an example of upward communication in an organization?

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés

Interviewing and Following up

Grammar Exercises

Filters

Exam 1: Business Communication in the Digital Age

Which of the following is a significant trend in today's dynamic workplace?

Robert says that he will answer his client's questions "as soon as possible." Robert plans to answer the questions by early next week; his client expects the answers by the end of the day. What does this misunderstanding result from?

Which of the following is NOT an advantage of oral communication?

When are differences in frames of reference especially significant?

Information flows through formal communication channels in three directions: downward, upward, and spiral.

What type of technology makes it possible to centralize applications and data for access by employees no matter where they are?

____________________ are verifiable and often are quantifiable; opinions are beliefs held with confidence but without substantiation.

The rise of new communication technologies, trade barriers, advanced forms of transportation, and saturated local markets have encouraged companies to move to emerging markets around the world.

Because your department has not reached its sales quota, your boss has asked you to change figures to show that sales were higher than they actually were. Which of the following questions is NOT important as you decide what to do?

Ethical business communicators are ______________ when they recognize their own biases and strive to keep them from distorting a message.

What does a free exchange of information help organizations to do?

The "new economy" comprises Internet-based companies, m-commerce, and e-commerce.

When does the process of communication begin?

Feedback from employees to management forms the ____________________ flow of communication in most organizations.

Which of the following is an example of an internal organizational communication?

Which of the following statements best describes formal and informal communication channels?

Which of the following communication media requires the most clarifying information for the recipient?

Given the increase of diversity in the workplace, which of the following should be a major priority for businesspeople?

Which of the following is an example of upward communication in an organization?

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés

Interviewing and Following up

Grammar Exercises

Filters