Exam 1: Business Communication in the Digital Age

Which of the following is an example of an internal disruption in the decoding process?

Explain media richness theory and give an example of a rich medium and a lean medium.

Which of the following statements best describes today's new work environments?

Communication in today's workplace is shifting from one-sided and slow to interactive, instant, and less paper-based communication.

Being ethical makes good business sense.

What is the most significant difficulty in doing business globally?

Knowledge and information workers are paid for their ability to engage in physical labour and lift heavy objects.

In making hiring decisions, employers often rank communication skills among the most-requested competencies.

Melinda, a company department manager, frequently communicates via text messages with other department managers within the company. This is an example of an upward flow of communication.

Communication today generally flows one way-from companies to the public.

Robert must send an e-mail message to a client in Turkey. He is carefully selecting his words to ensure that his Turkish client, who speaks English as a second language, will understand them. In which part of the communication process is Robert involved?

Mina wants to use the communication medium with the highest social presence. Which of the following should she choose?

_______________ richness theory attempts to classify media in organizations according to how much clarifying information they are able to convey from a sender to a recipient.

Which of the following is an example of an internal organizational communication?

David, a payroll clerk, came up with an idea for processing payroll more efficiently and presented it to the Human Resources Department manager. This is an example of an upward flow of communication.

The three primary functions of business communication are to inform, to persuade, and to promote ____________________.

A Canadian sales team offended a group of Peruvian businesspeople by starting its sales presentation without first engaging in informal conversation as expected in the Peruvian culture. The communication barrier in this instance could be attributed to which of the following?

Organizations with free-flowing, open communication tend to be more successful.

Which of the following is the main advantage of face-to-face communication?

The ____________________ is an informal channel of communication that carries organizationally relevant gossip and functions through social relationships.