Exam 2: Process Strategy and Analysis

A professor's graduate assistant can grade a quiz in 40 seconds. Over the course of an academic year he assists with 6 sections of a course with an average of 30 students with 10 quizzes in each section. If he is paid $8 an hour, how much is his annual quiz-grading labor cost to the university?

A farmer that has been well-trained in the scientific method divides his acreage into several plots and plants the same variety of hay in each. He varies the amount of fertilizer applied to each plot and carefully records the yield, in bales per acre, for each of the plots. Which of these tools would be the best to help him analyze the effect of fertilizer application on hay yield?

A fishbone diagram identifies which category is most frequently observed out of all the categories for which you have data.

Which of the following statements regarding resource flexibility is best?

The first unit of production takes 20 hours to produce and the learning rate is expected to be 90 percent. How long will it take to produce the eighth unit?

A manufacturer that produces standard products in large volumes is likely to be using a(n):

The first unit of production takes 20 hours to produce and the learning rate is expected to be 90 percent. How long will it take to produce the fourth unit?

When managing processes, it is vital that:

Additive manufacturing capabilities, such as 3D printing, prevent firms from achieving substantial economies of scope.

Scenario 2.5 A job consists of three distinct work elements that were timed with a highly accurate Swiss watch by a trained industrial engineer. The engineer recorded ten observations listed in the following table. All recorded times are in seconds. -Use the data in Scenario 2.5 to answer this question. If the rating factor is 1.15, what is the normal time for Element 2?

Table 2.15 An analyst notes the time that customer appointments end with a tax preparer that is assigned customers requiring only the 1040EZ form. The times indicated in the table represent the departure times of the first eight clients for one tax preparation specialist. The 1040EZ tax forms among the different customers are very similar. The tax preparer started the first return at 12:00pm. -Based on Table 2.15, how long should it take the tax preparer to complete the 16th return of the day?

Process improvement teams that focus on processes that cut across departmental boundaries have the silo mentality.

A(n) ________ is a method where a group of people, knowledgeable about the process and its disconnects, propose ideas for change in a rapid-fire manner.

Field service representatives are classified as:

The process structure that best describes a waiter's position at a restaurant would be classified as:

Which one of the following groups of activities is likely to be shown on a process chart?

________ involves using an organizational unit with superior performance as the ideal for other departments.

The first unit of production takes 12 hours to produce and the learning rate is expected to be 80 percent. How long will it take to produce the fourth unit?

A manager of a company producing computer chips knows that in the early stages of production for a new product, the expenditures exceed receipts, whereas in the latter stages, the reverse is True. Give an explanation for this phenomenon.

Reengineering is the fundamental rethinking and radical redesign of processes to improve performance dramatically.