Question 1

Which work measurement technique breaks down tasks into a series of generic micromotions?

Accepted Answer

A)  time study method 
B)  elemental standard data approach 
C)  predetermined data approach 
D)  work-sampling method 
A)  time study method 
B)  elemental standard data approach 
C)  predetermined data approach 
D)  work-sampling method

Question 2

A learning curve is a line showing the relationship between processing time and the cumulative quantity of a product or service produced.

Accepted Answer

A) True 
 B)False

Question 3

The five categories of activities (operation, transportation, inspection, delay, and storage) are used in which of the following methods of process analysis?

Accepted Answer

A)  multiple-activity chart 
B)  process chart 
C)  capital budgeting 
D)  flow diagram 
A)  multiple-activity chart 
B)  process chart 
C)  capital budgeting 
D)  flow diagram

Question 4

In a service process, capital intensity varies with volume in both front office and back office operations.

Accepted Answer

A) True 
 B)False

Question 5

With flexible automation, the ability to reprogram instructions can be useful in:

Accepted Answer

A)  line flow, but not flexible flow, operations. 
B)  flexible flow, but not line flow, operations. 
C)  either line flow or flexible flow operations. 
D)  situations in which top efficiency is mandatory, but only if volumes are high. 
A)  line flow, but not flexible flow, operations. 
B)  flexible flow, but not line flow, operations. 
C)  either line flow or flexible flow operations. 
D)  situations in which top efficiency is mandatory, but only if volumes are high.

Question 6

An off-diagonal position in the product-process matrix is typically more profitable than a position on the diagonal.

Accepted Answer

A) True 
 B)False

Question 7

A process selected for reengineering should be a:

Accepted Answer

A)  core process. 
B)  front-office process. 
C)  hybrid office. 
D)  back office process. 
A)  core process. 
B)  front-office process. 
C)  hybrid office. 
D)  back office process.

Question 8

________ automation produces only one type of product or part in a sequence of simple operations.

Accepted Answer

The answer of ________ automation produces only one type of...

Question 9

A group of people, who are knowledgeable about the process and its disconnects, meets to propose ideas for change in a rapid-fire manner. Such a session is called a brainstorming session.

Accepted Answer

A) True 
 B)False

Question 10

A manager of a fiberglass molding operation suspects that the number of process failures is related to the number of total units produced of a particular product. A tool most useful in this analysis would be a:

Accepted Answer

A)  checklist. 
B)  cause-and-effect diagram. 
C)  Pareto chart. 
D)  scatter diagram. 
A)  checklist. 
B)  cause-and-effect diagram. 
C)  Pareto chart. 
D)  scatter diagram.

Question 11

Scenario 2.5
A job consists of three distinct work elements that were timed with a highly accurate Swiss watch by a trained industrial engineer. The engineer recorded ten observations listed in the following table. All recorded times are in seconds.
  
-Use the data in Scenario 2.5 to answer this question. If the rating factor is 10% for all the elements and the allowance is 15% for the whole process, what is the standard process time for the job?

Accepted Answer

A)  110.69 seconds 
B)  82.62 seconds 
C)  109.27 seconds 
D)  95.02 seconds 
A)  110.69 seconds 
B)  82.62 seconds 
C)  109.27 seconds 
D)  95.02 seconds

Question 12

How can flowcharts and process charts be used to study and improve operations? Include descriptions of these two tools, the types of questions that can be addressed with them, and the extent to which teams can be used.

Accepted Answer

Flowcharts trace the flow of information

Question 13

A(n) ________ is a form used to record the frequency of occurrence of certain product or service characteristics related to quality.

Accepted Answer

The answer of A(n) ________ is a form used to...

Question 14

Which one of the following techniques will help management trace customer complaints directly to the process involved?

Accepted Answer

A)  cause-and-effect diagram 
B)  quality circles 
C)  quality engineering 
D)  specification management 
A)  cause-and-effect diagram 
B)  quality circles 
C)  quality engineering 
D)  specification management

Question 15

The time added to adjust for factors such as fatigue or equipment malfunction is called ________.

Accepted Answer

allowance,

Question 16

Which of the following is not an advantage of the predetermined data approach to work measurement?

Accepted Answer

A)  Standards can be set before production begins. 
B)  New work methods can be compared without conducting a time study. 
C)  Performance ratings are not needed to derive standards. 
D)  The approach is particularly applicable to firms with a flexible flow strategy. 
A)  Standards can be set before production begins. 
B)  New work methods can be compared without conducting a time study. 
C)  Performance ratings are not needed to derive standards. 
D)  The approach is particularly applicable to firms with a flexible flow strategy.

Question 17

A discount store is experiencing an unacceptable number of dissatisfied customers leaving from the checkout process. Information from customer complaints about the checkout process was collected and is found in the following table. Construct a Pareto chart to identify the significant problems.

Accepted Answer

The answer of A discount store is experiencing an unacceptable...

Question 18

Elemental standard time data can help managers develop time standards for new work before production begins.

Accepted Answer

A) True 
 B)False

Question 19

The product-process matrix used to analyze manufacturing operations brings together the elements of:

Accepted Answer

A)  volume, process, and intensity. 
B)  process, intensity, and product design. 
C)  intensity, volume, and process. 
D)  customization, volume, and process. 
A)  volume, process, and intensity. 
B)  process, intensity, and product design. 
C)  intensity, volume, and process. 
D)  customization, volume, and process.

Question 20

A continuous flow process is characterized by a high degree of job customization.

Accepted Answer

A) True 
 B)False

Exam 2: Process Strategy and Analysis

Which work measurement technique breaks down tasks into a series of generic micromotions?

A learning curve is a line showing the relationship between processing time and the cumulative quantity of a product or service produced.

The five categories of activities (operation, transportation, inspection, delay, and storage) are used in which of the following methods of process analysis?

In a service process, capital intensity varies with volume in both front office and back office operations.

With flexible automation, the ability to reprogram instructions can be useful in:

An off-diagonal position in the product-process matrix is typically more profitable than a position on the diagonal.

A process selected for reengineering should be a:

________ automation produces only one type of product or part in a sequence of simple operations.

A group of people, who are knowledgeable about the process and its disconnects, meets to propose ideas for change in a rapid-fire manner. Such a session is called a brainstorming session.

A manager of a fiberglass molding operation suspects that the number of process failures is related to the number of total units produced of a particular product. A tool most useful in this analysis would be a:

How can flowcharts and process charts be used to study and improve operations? Include descriptions of these two tools, the types of questions that can be addressed with them, and the extent to which teams can be used.

A(n) ________ is a form used to record the frequency of occurrence of certain product or service characteristics related to quality.

Which one of the following techniques will help management trace customer complaints directly to the process involved?

The time added to adjust for factors such as fatigue or equipment malfunction is called ________.

Which of the following is not an advantage of the predetermined data approach to work measurement?

A discount store is experiencing an unacceptable number of dissatisfied customers leaving from the checkout process. Information from customer complaints about the checkout process was collected and is found in the following table. Construct a Pareto chart to identify the significant problems.

Elemental standard time data can help managers develop time standards for new work before production begins.

The product-process matrix used to analyze manufacturing operations brings together the elements of:

A continuous flow process is characterized by a high degree of job customization.

Using Operations to Create Value

Quality and Performance

Capacity Planning

Constraint Management

Lean Systems

Project Management

Forecasting

Inventory Management

Operations Planning and Scheduling

Resource Planning

Supply Chain Design

Supply Chain Logistic Networks

Supply Chain Integration

Supply Chain Sustainability

Supplement A Decision Making

Supplement J Operations Scheduling

Supplement K Layout

Supplement B Waiting Lines

Supplement C Special Inventory Models

Supplement D Linear Programming

Supplement E Simulation

Supplement F Financial Analysis

Supplement G Acceptance Sampling Plans

Supplement H Measuring Output Rates

Supplement I Learning Curve Analysis

Filters