Question 1

Which one of the following statements concerning the role of process reengineering is best?

Accepted Answer

A)  Reengineering is the fundamental rethinking and radical redesign of business processes. 
B)  Reengineering efforts should focus on one functional department at a time. 
C)  Information technology should be kept separate from reengineering initiatives. 
D)  Reengineering requires an attitude of incremental improvement. 
A)  Reengineering is the fundamental rethinking and radical redesign of business processes. 
B)  Reengineering efforts should focus on one functional department at a time. 
C)  Information technology should be kept separate from reengineering initiatives. 
D)  Reengineering requires an attitude of incremental improvement.

Question 2

Scenario 2.5
A job consists of three distinct work elements that were timed with a highly accurate Swiss watch by a trained industrial engineer. The engineer recorded ten observations listed in the following table. All recorded times are in seconds.
  
-Use the data in Scenario 2.5 to answer this question. If the performance rating factor is 15%, what is the average time for Element 1?

Accepted Answer

A)  15.1 seconds 
B)  16.61 seconds 
C)  19.1 seconds 
D)  14.44 seconds 
A)  15.1 seconds 
B)  16.61 seconds 
C)  19.1 seconds 
D)  14.44 seconds

Question 3

Scenario 2.5
A job consists of three distinct work elements that were timed with a highly accurate Swiss watch by a trained industrial engineer. The engineer recorded ten observations listed in the following table. All recorded times are in seconds.
  
-Use the data in Scenario 2.5 to answer this question. If the rating factor is 1.15, what is the normal time for Element 3?

Accepted Answer

A)  44.3 seconds 
B)  55.8 seconds 
C)  50.9 seconds 
D)  48.5 seconds 
A)  44.3 seconds 
B)  55.8 seconds 
C)  50.9 seconds 
D)  48.5 seconds

Question 4

Explain why a sampling schedule is important in a work sampling study.

Accepted Answer

A sampling schedule should determine whe

Question 5

A higher level of fixed automation can be justified by:

Accepted Answer

A)  decreased labor productivity. 
B)  longer cycle time. 
C)  higher demand volumes. 
D)  lower sales. 
A)  decreased labor productivity. 
B)  longer cycle time. 
C)  higher demand volumes. 
D)  lower sales.

Question 6

A moment of truth or service encounter is face-to-face interaction between the customer and a service provider.

Accepted Answer

A) True 
 B)False

Question 7

In a swim lane flowchart, the line of visibility is used to separate the process steps in view of the customer from those hidden from view of the customer.

Accepted Answer

A) True 
 B)False

Question 8

Active customer contact and personalized attention can lower cost to the customer by:

Accepted Answer

A)  increasing the capital intensity. 
B)  trading fixed costs for an equivalent variable cost. 
C)  substituting customer efforts for those of the service provider. 
D)  lowering the level of technology involved. 
A)  increasing the capital intensity. 
B)  trading fixed costs for an equivalent variable cost. 
C)  substituting customer efforts for those of the service provider. 
D)  lowering the level of technology involved.

Question 9

Scenario 2.4
A company is considering two options for the production of a part needed downstream in the manufacturing process. Particulars are as follows:
  
-Use Scenario 2.4 to solve this problem. What does the company save each month by selecting this low-cost option compared to the higher-cost option (for monthly requirements of 3,000 units)?

Accepted Answer

A)  $1,000 
B)  $3,000 
C)  $6,000 
D)  Can't be determined with information given. 
A)  $1,000 
B)  $3,000 
C)  $6,000 
D)  Can't be determined with information given.

Question 10

________ are performance measures that are established for a process and the steps within it.

Accepted Answer

The answer of ________ are performance measures that are established...

Question 11

Scenario 2.6
You currently purchase a part used in your production process from an outside supplier, and have decided to begin making this part in-house. You have two equipment options for moving production in-house: special-purpose equipment and general-purpose equipment. Cost information for these two options is as follows:
  
-Use Scenario 2.6 to solve this mystery. At an annual requirement of 40,000 units, what does the company save per year by selecting the lower-cost option?

Accepted Answer

A)  $150,000 
B)  $300,000 
C)  $50,000 
D)  $40,000 
A)  $150,000 
B)  $300,000 
C)  $50,000 
D)  $40,000

Question 12

Garman observes a worker assembling peanut valves and records the data displayed in the table. What is the normal time for this job element if the worker is rated at 80%?

Accepted Answer

A)  less than 23 seconds 
B)  greater than or equal to 23 seconds but less than 26 seconds 
C)  greater than or equal to 26 seconds but less than 29 seconds 
D)  greater than or equal to 29 seconds 
A)  less than 23 seconds 
B)  greater than or equal to 23 seconds but less than 26 seconds 
C)  greater than or equal to 26 seconds but less than 29 seconds 
D)  greater than or equal to 29 seconds

Question 13

A time study analyst is attempting to determine the standard time for a work element. She observes a worker performing the work element at a higher-than-average pace. How will this fact be reflected in the time standard that is eventually created?

Accepted Answer

A)  The frequency of the work element per cycle will be increased. 
B)  The proportion of allowance time will be increased above 1.0. 
C)  The performance rating factor will be set greater than 1.0. 
D)  The normal time for the work element will be increased. 
A)  The frequency of the work element per cycle will be increased. 
B)  The proportion of allowance time will be increased above 1.0. 
C)  The performance rating factor will be set greater than 1.0. 
D)  The normal time for the work element will be increased.

Question 14

Divergence is the extent to which the process is customized with considerable latitude on how the tasks are performed.

Accepted Answer

A) True 
 B)False

Question 15

Scenario 2.4
A company is considering two options for the production of a part needed downstream in the manufacturing process. Particulars are as follows:
  
-Use Scenario 2.4 to answer this burning question. For a monthly volume of 3,000 units, which automation approach should be chosen?

Accepted Answer

A)  specialized automation 
B)  general automation 
C)  Either approach is acceptable, because costs are the same for either option at 3,000 units. 
D)  Can't be determined with information given. 
A)  specialized automation 
B)  general automation 
C)  Either approach is acceptable, because costs are the same for either option at 3,000 units. 
D)  Can't be determined with information given.

Question 16

The ________ in a service blueprint separates which steps are in view of the customer from those that aren't.

Accepted Answer

The answer of The ________ in a service blueprint separates...

Question 17

Which of these tools is considered a primary enabler of process reengineering?

Accepted Answer

A)  supply chain partners 
B)  information technology 
C)  logistics 
D)  infrastructure 
A)  supply chain partners 
B)  information technology 
C)  logistics 
D)  infrastructure

Question 18

Scenario 2.2
Garman observes a worker assembling peanut valves and records the data displayed in the table.
  
-Use the information in Scenario 2.2. What is the average time for this job element?

Accepted Answer

A)  15.06 seconds 
B)  14.92 seconds 
C)  13.42 seconds 
D)  11.19 seconds 
A)  15.06 seconds 
B)  14.92 seconds 
C)  13.42 seconds 
D)  11.19 seconds

Question 19

When managing processes, it is vital that:

Accepted Answer

A)  attention is paid to competitive priorities and strategic fit. 
B)  design teams are allowed to function creatively and set their own charter. 
C)  design teams are not held accountable since their involvement ends once the new process rolls out. 
D)  the organization is not satisfied unless fundamental reengineering changes are made. 
A)  attention is paid to competitive priorities and strategic fit. 
B)  design teams are allowed to function creatively and set their own charter. 
C)  design teams are not held accountable since their involvement ends once the new process rolls out. 
D)  the organization is not satisfied unless fundamental reengineering changes are made.

Question 20

Xerox benchmarked its distribution system against that of L. L. Bean's. This is an example of:

Accepted Answer

A)  competitive benchmarking. 
B)  internal benchmarking. 
C)  functional benchmarking. 
D)  disaggregate benchmarking. 
A)  competitive benchmarking. 
B)  internal benchmarking. 
C)  functional benchmarking. 
D)  disaggregate benchmarking.

Exam 2: Process Strategy and Analysis

Which one of the following statements concerning the role of process reengineering is best?

Explain why a sampling schedule is important in a work sampling study.

A higher level of fixed automation can be justified by:

A moment of truth or service encounter is face-to-face interaction between the customer and a service provider.

In a swim lane flowchart, the line of visibility is used to separate the process steps in view of the customer from those hidden from view of the customer.

Active customer contact and personalized attention can lower cost to the customer by:

________ are performance measures that are established for a process and the steps within it.

Garman observes a worker assembling peanut valves and records the data displayed in the table. What is the normal time for this job element if the worker is rated at 80%?

A time study analyst is attempting to determine the standard time for a work element. She observes a worker performing the work element at a higher-than-average pace. How will this fact be reflected in the time standard that is eventually created?

Divergence is the extent to which the process is customized with considerable latitude on how the tasks are performed.

Scenario 2.4 A company is considering two options for the production of a part needed downstream in the manufacturing process. Particulars are as follows: -Use Scenario 2.4 to answer this burning question. For a monthly volume of 3,000 units, which automation approach should be chosen?

The ________ in a service blueprint separates which steps are in view of the customer from those that aren't.

Which of these tools is considered a primary enabler of process reengineering?

Scenario 2.2 Garman observes a worker assembling peanut valves and records the data displayed in the table. -Use the information in Scenario 2.2. What is the average time for this job element?

When managing processes, it is vital that:

Xerox benchmarked its distribution system against that of L. L. Bean's. This is an example of:

Using Operations to Create Value

Quality and Performance

Capacity Planning

Constraint Management

Lean Systems

Project Management

Forecasting

Inventory Management

Operations Planning and Scheduling

Resource Planning

Supply Chain Design

Supply Chain Logistic Networks

Supply Chain Integration

Supply Chain Sustainability

Supplement A Decision Making

Supplement J Operations Scheduling

Supplement K Layout

Supplement B Waiting Lines

Supplement C Special Inventory Models

Supplement D Linear Programming

Supplement E Simulation

Supplement F Financial Analysis

Supplement G Acceptance Sampling Plans

Supplement H Measuring Output Rates

Supplement I Learning Curve Analysis

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