Question 1

________ involves estimating the proportion of time spent by people and machines on activities, based on a large number of observations.

Accepted Answer

The answer of ________ involves estimating the proportion of time...

Question 2

Gaps between actual and desired performance are called ________.

Accepted Answer

The answer of Gaps between actual and desired performance are...

Question 3

A process troubleshooter has to decide which problem to address first with his or her cause-and-effect diagram. The data analysis tool that will help him decide which problem to tackle first is a:

Accepted Answer

A)  scatter diagram. 
B)  check sheet. 
C)  flowchart. 
D)  Pareto chart. 
A)  scatter diagram. 
B)  check sheet. 
C)  flowchart. 
D)  Pareto chart.

Question 4

A professor can grade a quiz in 2 minutes. Over the course of an academic year he has 6 sections of a course with an average of 25 students with 10 quizzes in each section. If he is paid $40 an hour, how much is his annual quiz-grading labor cost to the university?

Accepted Answer

A)  $250 
B)  $500 
C)  $1,000 
D)  $2,000 
A)  $250 
B)  $500 
C)  $1,000 
D)  $2,000

Question 5

People processing services require:

Accepted Answer

A)  a high degree of process structure. 
B)  high capital intensity. 
C)  physical presence. 
D)  hybrid low volume-capital intensive operations. 
A)  a high degree of process structure. 
B)  high capital intensity. 
C)  physical presence. 
D)  hybrid low volume-capital intensive operations.

Question 6

A work sampling method is used to determine the proportion of the time a worker is idle. The following information was gathered on a random basis.  
What is the proportion of idle time observed for this worker?

Accepted Answer

A)  less than or equal to 5% 
B)  greater than 5% but less than or equal to 10% 
C)  greater than 10% but less than or equal to 20% 
D)  greater than 20% 
A)  less than or equal to 5% 
B)  greater than 5% but less than or equal to 10% 
C)  greater than 10% but less than or equal to 20% 
D)  greater than 20%

Question 7

Service providers with a line process tend to move customers, materials, or information in a fixed sequence from one operation to the next.

Accepted Answer

A) True 
 B)False

Question 8

More often than not, process improvement takes place whether or not a process is reengineered.

Accepted Answer

A) True 
 B)False

Question 9

Scenario 2.6
You currently purchase a part used in your production process from an outside supplier, and have decided to begin making this part in-house. You have two equipment options for moving production in-house: special-purpose equipment and general-purpose equipment. Cost information for these two options is as follows:
  
-Use Scenario 2.6 to answer this question. What are total costs under the Special-Purpose Equipment option for an annual quantity of 40,000 units?

Accepted Answer

A)  $400,000 
B)  $500,000 
C)  $800,000 
D)  $850,000 
A)  $400,000 
B)  $500,000 
C)  $800,000 
D)  $850,000

Question 10

A job process should be preferred when:

Accepted Answer

A)  workforce and equipment are specialized. 
B)  products are made to stock type. 
C)  customization is high and volume is low. 
D)  customization is low and volume is high. 
A)  workforce and equipment are specialized. 
B)  products are made to stock type. 
C)  customization is high and volume is low. 
D)  customization is low and volume is high.

Question 11

The general principle that 80% of a company's complaints are generated by 20% of its product or service issues is known as the Pareto concept.

Accepted Answer

A) True 
 B)False

Question 12

A(n) ________ would be a useful tool to determine the effect that the number of practice problems solved correctly has on the midterm score.

Accepted Answer

The answer of A(n) ________ would be a useful tool...

Question 13

Customer involvement reflects the ways in which customers become part of the process and the extent of their participation.

Accepted Answer

A) True 
 B)False

Question 14

The authors list six key elements of reengineering. Pick any three and describe their contribution to the reengineering effort.

Accepted Answer

The six elements are:
1. Critical proces

Question 15

Scenario 2.6
You currently purchase a part used in your production process from an outside supplier, and have decided to begin making this part in-house. You have two equipment options for moving production in-house: special-purpose equipment and general-purpose equipment. Cost information for these two options is as follows:
  
-Use Scenario 2.6 to answer this question. What is the break even quantity between the two options?

Accepted Answer

A)  30,000 units per year 
B)  40,000 units per year 
C)  50,000 units per year 
D)  60,000 units per year 
A)  30,000 units per year 
B)  40,000 units per year 
C)  50,000 units per year 
D)  60,000 units per year

Question 16

________ is the mix of equipment and human skills in a process.

Accepted Answer

The answer of ________ is the mix of equipment and...

Question 17

Highly customized job processes and processes that are highly divergent require the use of:

Accepted Answer

A)  the time study method. 
B)  the elemental standard data approach. 
C)  the predetermined data approach. 
D)  the work sampling method. 
A)  the time study method. 
B)  the elemental standard data approach. 
C)  the predetermined data approach. 
D)  the work sampling method.

Question 18

The labor time for successive units produced is plotted in the graph shown below. What is the learning percentage reflected by this graph?

Accepted Answer

The first unit takes 20 units of time an

Question 19

A job process has the highest level of customization of the process choices.

Accepted Answer

A) True 
 B)False

Question 20

The learning curve for a process depends on the rate of learning and the actual or estimated time for the first unit processed.

Accepted Answer

A) True 
 B)False

Exam 2: Process Strategy and Analysis

________ involves estimating the proportion of time spent by people and machines on activities, based on a large number of observations.

Gaps between actual and desired performance are called ________.

A process troubleshooter has to decide which problem to address first with his or her cause-and-effect diagram. The data analysis tool that will help him decide which problem to tackle first is a:

A professor can grade a quiz in 2 minutes. Over the course of an academic year he has 6 sections of a course with an average of 25 students with 10 quizzes in each section. If he is paid $40 an hour, how much is his annual quiz-grading labor cost to the university?

People processing services require:

A work sampling method is used to determine the proportion of the time a worker is idle. The following information was gathered on a random basis. What is the proportion of idle time observed for this worker?

Service providers with a line process tend to move customers, materials, or information in a fixed sequence from one operation to the next.

More often than not, process improvement takes place whether or not a process is reengineered.

A job process should be preferred when:

The general principle that 80% of a company's complaints are generated by 20% of its product or service issues is known as the Pareto concept.

A(n) ________ would be a useful tool to determine the effect that the number of practice problems solved correctly has on the midterm score.

Customer involvement reflects the ways in which customers become part of the process and the extent of their participation.

The authors list six key elements of reengineering. Pick any three and describe their contribution to the reengineering effort.

________ is the mix of equipment and human skills in a process.

Highly customized job processes and processes that are highly divergent require the use of:

The labor time for successive units produced is plotted in the graph shown below. What is the learning percentage reflected by this graph?

A job process has the highest level of customization of the process choices.

The learning curve for a process depends on the rate of learning and the actual or estimated time for the first unit processed.

Using Operations to Create Value

Quality and Performance

Capacity Planning

Constraint Management

Lean Systems

Project Management

Forecasting

Inventory Management

Operations Planning and Scheduling

Resource Planning

Supply Chain Design

Supply Chain Logistic Networks

Supply Chain Integration

Supply Chain Sustainability

Supplement A Decision Making

Supplement J Operations Scheduling

Supplement K Layout

Supplement B Waiting Lines

Supplement C Special Inventory Models

Supplement D Linear Programming

Supplement E Simulation

Supplement F Financial Analysis

Supplement G Acceptance Sampling Plans

Supplement H Measuring Output Rates

Supplement I Learning Curve Analysis

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