Exam 2: Process Strategy and Analysis

A scatter diagram is a graphical technique that shows whether two variables may be related.

Which one of the following statements on the concept of gaining focus is best?

The authors discuss seven mistakes when managing processes, arguing that failure to manage processes is ultimately a failure to manage the business. What are any four of those mistakes?

Suppose that competitive priorities call for offering a wide variety of customized services. Which of the following process decisions would be more likely?

A process that is primarily back office is:

Which one of the following statements about flexible automation is best?

The bursar's office at your university decides to benchmark the collections department of a credit agency to improve their own collection rate. This is an example of ________.

You have been hired as an external consultant to improve processes at a business. You are unfamiliar with exactly how the work is currently done but are intimately familiar with charting techniques and data analysis tools. What is a general sequence for use of these tools and why should you use them in the sequence you specify?

________ is the documentation and detailed understanding of how work is performed and how it can be redesigned.

Front offices typically emphasize:

The first unit of production takes 20 hours to produce and the learning rate is expected to be 90 percent. How long will it take to produce the twelfth unit?

Job processes generally have higher volumes than batch processes.

Describe and highlight differences among the three process structures in services.

Provide examples of three different processes that rely on the customer for approximately 100% of the process; about 50%; and about 0%. What unique challenges exist for operations and supply chain managers and process designer in each one of these scenarios?

An industrial engineer observes a brand new process and develops time standards for several of the manual components of the production line. What are the implications of learning effects on the time standards and the line balance? What could be done to address this situation?

High customer involvement increases service provider productivity and makes quality measurement easier.

Describe the differences among make-to-order, assemble-to-order, and make-to-stock strategies from the producer's and from the customer's perspective.

Scenario 2.3 A job consists of three elements. Twenty observations for each element were timed, and the resulting data are shown in the following table. A performance rating has also been assigned for each element, as shown in the table. The job has an allowance of 15% of normal time. -Use the information in Scenario 2.3. What is the normal time for the entire job?

The break-even graph shown below represents the cost structure associated with a flexible production process and one that is fixed (less flexible). Using the information displayed in the graph, determine the cost structures associated with the two alternative production methods.