Question 1

Intercultural competence is developed through understanding how we perceive and react to our own cultural rules and those of others.

Accepted Answer

A) True 
 B)False  True

Question 2

Social institutions and their norms determine how people relate to each other, how they manage themselves and what they view as acceptable behaviour.

Accepted Answer

A) True 
 B)False  True

Question 3

The world of communication can be divided into three parts: words, materials and behaviour.

Accepted Answer

A) True 
 B)False  True

Question 4

Culture influences the way we think, feel and behave as a group of people.

Accepted Answer

A) True 
 B)False

Question 5

Discriminatory behaviours result from stereotyping or prejudice.

Accepted Answer

A) True 
 B)False

Question 6

The higher the context of culture is, the more quickly people get involved in their business.

Accepted Answer

A) True 
 B)False

Question 7

Intercultural discord can be complicated when:

Accepted Answer

A)  issues are resolved. 
B)  conflict is inevitable. 
C)  different conflict-management styles occur. 
D)  ambiguity is absent. 
A)  issues are resolved. 
B)  conflict is inevitable. 
C)  different conflict-management styles occur. 
D)  ambiguity is absent.

Question 8

The changeable dimension of the power differential within a culture includes:

Accepted Answer

A)  race. 
B)  gender. 
C)  socioeconomic status. 
D)  all of the above. 
A)  race. 
B)  gender. 
C)  socioeconomic status. 
D)  all of the above.

Question 9

Formality and the appropriate use of titles are unimportant in a high-context culture.

Accepted Answer

A) True 
 B)False

Question 10

Acculturation involves the adaptation of language, cultural beliefs and values of the majority group as:

Accepted Answer

A)  an instantaneous process. 
B)  a formal process. 
C)  a multidimensional process. 
D)  a process of conflict. 
A)  an instantaneous process. 
B)  a formal process. 
C)  a multidimensional process. 
D)  a process of conflict.

Question 11

Language and the meaning of words learnt within a culture reflect:

Accepted Answer

A)  the tone and pitch of voice and gestures. 
B)  the culture's values. 
C)  that which is left unsaid and only inferred. 
D)  knowledge of self. 
A)  the tone and pitch of voice and gestures. 
B)  the culture's values. 
C)  that which is left unsaid and only inferred. 
D)  knowledge of self.

Question 12

In a high-context culture:

Accepted Answer

A)  a large part of the message is implied in the message's context. 
B)  the words in the message are explicit. 
C)  members in a negotiation tend to move quickly to a decision. 
D)  all of the above. 
A)  a large part of the message is implied in the message's context. 
B)  the words in the message are explicit. 
C)  members in a negotiation tend to move quickly to a decision. 
D)  all of the above.

Question 13

Which of the following is an effect of having an understanding of theories of intercultural communication and a willingness and ability to apply them in business?

Accepted Answer

A)  It enables us to avoid cultural change. 
B)  It increases the gap between different cultures. 
C)  It enables organisations and people to transcend cultural differences. 
D)  It decreases the need for communication between cultures. 
A)  It enables us to avoid cultural change. 
B)  It increases the gap between different cultures. 
C)  It enables organisations and people to transcend cultural differences. 
D)  It decreases the need for communication between cultures.

Question 14

The stages of individual adaptation to another culture are

Accepted Answer

A)  correct attitudes, beliefs, trust. 
B)  misunderstanding, understanding, adaptation. 
C)  perceptual element, pattern of cognition, verbal and nonverbal behaviour. 
D)  surprise at incorrect assumptions, making sense of new experiences, new understandings. 
A)  correct attitudes, beliefs, trust. 
B)  misunderstanding, understanding, adaptation. 
C)  perceptual element, pattern of cognition, verbal and nonverbal behaviour. 
D)  surprise at incorrect assumptions, making sense of new experiences, new understandings.

Question 15

What is the classification for the nonverbal communication relating to whether a person's nonverbal cues suggest lying?

Accepted Answer

A)  Relational nonverbal 
B)  Deceptive nonverbal 
C)  Status messages 
D)  Perception 
A)  Relational nonverbal 
B)  Deceptive nonverbal 
C)  Status messages 
D)  Perception

Question 16

We internalise the rules of interaction within our culture as part of which process?

Accepted Answer

A)  acculturation. 
B)  enculturation. 
C)  ethnocentrism. 
D)  cultural relativism. 
A)  acculturation. 
B)  enculturation. 
C)  ethnocentrism. 
D)  cultural relativism.

Question 17

The natural linguistic tendency to organise phenomena into meaningful categories can generate which of the following?

Accepted Answer

A)  Perceptions. 
B)  Pride. 
C)  Stereotypes. 
D)  Experience. 
A)  Perceptions. 
B)  Pride. 
C)  Stereotypes. 
D)  Experience.

Question 18

Intercultural communication barriers arise when either party demonstrates ethnocentricity.

Accepted Answer

A) True 
 B)False

Question 19

A definition of culture is problematic because it is:

Accepted Answer

A)  abstract and means different things to different people. 
B)  the result of biological inheritance. 
C)  an accumulation of knowledge. 
D)  multi-dimensional and multi-layered. 
A)  abstract and means different things to different people. 
B)  the result of biological inheritance. 
C)  an accumulation of knowledge. 
D)  multi-dimensional and multi-layered.

Question 20

Communication rules apply only to nonverbal and informal behaviour.

Accepted Answer

A) True 
 B)False

Exam 5: Intercultural Communication

Intercultural competence is developed through understanding how we perceive and react to our own cultural rules and those of others.

Social institutions and their norms determine how people relate to each other, how they manage themselves and what they view as acceptable behaviour.

The world of communication can be divided into three parts: words, materials and behaviour.

Culture influences the way we think, feel and behave as a group of people.

Discriminatory behaviours result from stereotyping or prejudice.

The higher the context of culture is, the more quickly people get involved in their business.

Intercultural discord can be complicated when:

The changeable dimension of the power differential within a culture includes:

Formality and the appropriate use of titles are unimportant in a high-context culture.

Acculturation involves the adaptation of language, cultural beliefs and values of the majority group as:

Language and the meaning of words learnt within a culture reflect:

In a high-context culture:

Which of the following is an effect of having an understanding of theories of intercultural communication and a willingness and ability to apply them in business?

The stages of individual adaptation to another culture are

What is the classification for the nonverbal communication relating to whether a person's nonverbal cues suggest lying?

We internalise the rules of interaction within our culture as part of which process?

The natural linguistic tendency to organise phenomena into meaningful categories can generate which of the following?

Intercultural communication barriers arise when either party demonstrates ethnocentricity.

A definition of culture is problematic because it is:

Communication rules apply only to nonverbal and informal behaviour.

Communication Foundations

Interpersonal Communication

Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Communication Across the Organisation

Leadership

Team and Work Group Communication

Effective Meetings: Face-To-Face and Virtual

Customer Engagement

Public Relations

Managing Big Data and Knowledge

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking, Argument, Logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking

Writing for the Professions

Writing Correspondence, Emails and Short Reports

Writing Long Reports

Writing Reflective Journals

Academic Writing

Social Media

Writing for the Web

The Job Search, Résumés and Interviews in the Digital Era

Filters