Question 1

The purpose of listening is to:

Accepted Answer

A)  store, classify and label information. 
B)  be attentive, interpretative and sympathetic. 
C)  calculate time, effort and the process of communication. 
D)  receive sensation, catch information and transmit information. 
A)  store, classify and label information. 
B)  be attentive, interpretative and sympathetic. 
C)  calculate time, effort and the process of communication. 
D)  receive sensation, catch information and transmit information. A

Question 2

If in doubt about the intended message, listeners should check the meaning of nonverbal messages.

Accepted Answer

A) True 
 B)False  True

Question 3

Avoid 'why' questions in communication because they can make the other person feel defensive.

Accepted Answer

A) True 
 B)False  True

Question 4

The active listening method is most effective when:

Accepted Answer

A)  the listener wants to gain maximum enjoyment from the message. 
B)  the listener wants to help the sender solve a problem, or to understand the content or feeling in a message. 
C)  there is a conflict of interest between the listener and sender. 
D)  there is a communication interaction with an unequal partner. 
A)  the listener wants to gain maximum enjoyment from the message. 
B)  the listener wants to help the sender solve a problem, or to understand the content or feeling in a message. 
C)  there is a conflict of interest between the listener and sender. 
D)  there is a communication interaction with an unequal partner.

Question 5

Inconsistencies between the verbal and nonverbal messages of someone from another culture may be acceptable norms within their culture.

Accepted Answer

A) True 
 B)False

Question 6

The idea of nonverbal behaviour is that it:

Accepted Answer

A)  exists in a context. 
B)  is independent of context. 
C)  varies between context dependency and independency. 
D)  is conveyed through choice of words. 
A)  exists in a context. 
B)  is independent of context. 
C)  varies between context dependency and independency. 
D)  is conveyed through choice of words.

Question 7

The most effective way to start an assertive statement is for the speaker to inform the receiver of the behaviour that has caused the problem.

Accepted Answer

A) True 
 B)False

Question 8

Effective listening is achieved when:

Accepted Answer

A)  listeners hear sounds, interpret and attach meaning to the sounds in the message. 
B)  listening occupies more time than any other communication activity. 
C)  people know how to respond to the message. 
D)  listeners concentrate and make an effort to be interested. 
A)  listeners hear sounds, interpret and attach meaning to the sounds in the message. 
B)  listening occupies more time than any other communication activity. 
C)  people know how to respond to the message. 
D)  listeners concentrate and make an effort to be interested.

Question 9

The assertive 'I statement' is best indicated in which statements?

Accepted Answer

A)  'I feel you don't respect me when…, What do you think I am? From now on you can…' 
B)  'When you…, I feel…, what I would like you to do in future is…' 
C)  'You mustn't treat me like this… You make me feel like…, I want you to…from now on' 
D)  'I have had enough of this treatment where you…, what I want you to do is…, I am disappointed in you behaving this way where you…' 
A)  'I feel you don't respect me when…, What do you think I am? From now on you can…' 
B)  'When you…, I feel…, what I would like you to do in future is…' 
C)  'You mustn't treat me like this… You make me feel like…, I want you to…from now on' 
D)  'I have had enough of this treatment where you…, what I want you to do is…, I am disappointed in you behaving this way where you…'

Question 10

According to Bolton (1987), active listening refers to:

Accepted Answer

A)  listening that allows the free expression of feelings and the cause(s) of those feelings. 
B)  a combination of attending, encouraging and reflecting skills working together. 
C)  listening that engages with the affect and the effect of the speaker. 
D)  an interplay of critical and non-critical judgements and evaluations fed back to the speaker in a timely, appropriate way. 
A)  listening that allows the free expression of feelings and the cause(s) of those feelings. 
B)  a combination of attending, encouraging and reflecting skills working together. 
C)  listening that engages with the affect and the effect of the speaker. 
D)  an interplay of critical and non-critical judgements and evaluations fed back to the speaker in a timely, appropriate way.

Question 11

What is feedback?

Accepted Answer

A)  Feedback is something which is given exclusively by the listener. 
B)  Feedback is something which is received by the speaker and the listener. 
C)  Feedback is something which is received from the speaker. 
D)  All of the above. 
A)  Feedback is something which is given exclusively by the listener. 
B)  Feedback is something which is received by the speaker and the listener. 
C)  Feedback is something which is received from the speaker. 
D)  All of the above.

Question 12

Terry nods and smiles as the presenter delivers a speech, but Terry doesn't absorb anything the presenter says. Terry is engaged in:

Accepted Answer

A)  attentive listening. 
B)  false listening. 
C)  biased listening. 
D)  dialogical listening. 
A)  attentive listening. 
B)  false listening. 
C)  biased listening. 
D)  dialogical listening.

Question 13

Acceptable patterns of behaviour are established and modified by the responses of people within the society or group.

Accepted Answer

A) True 
 B)False

Question 14

Nonverbal behaviour can be interpreted without context.

Accepted Answer

A) True 
 B)False

Question 15

According to DeVito (2011), there are five behaviours that are other-oriented. List three of the five behaviours and, for each one, explain why it lends itself to other-orientation.

Accepted Answer

According to DeVito (2011), the five oth

Question 16

Compare and contrast the informational, evaluative and conversational approaches to listening.

Accepted Answer

The informational, evaluative, and conve

Question 17

To achieve the optimum environmental factors for a communication outcome, organisations:

Accepted Answer

A)  encourage privacy, familiarity and security. 
B)  put people at ease and match their expectations. 
C)  spend time designing office space, factory layout and the sales area, and plan for conferences. 
D)  produce 'noise' that acts as a barrier and interferes with communication 
A)  encourage privacy, familiarity and security. 
B)  put people at ease and match their expectations. 
C)  spend time designing office space, factory layout and the sales area, and plan for conferences. 
D)  produce 'noise' that acts as a barrier and interferes with communication

Question 18

Humiliating others can be the outcome when behaving:

Accepted Answer

A)  assertively. 
B)  aggressively. 
C)  submissively. 
D)  confidently. 
A)  assertively. 
B)  aggressively. 
C)  submissively. 
D)  confidently.

Question 19

Explain how constructive feedback is provided to foster an open organisational culture.

Accepted Answer

Constructive feedback is provided to fos

Question 20

Successful 'I' statements interpret another person's conduct.

Accepted Answer

A) True 
 B)False

Exam 2: Interpersonal Communication

The purpose of listening is to:

If in doubt about the intended message, listeners should check the meaning of nonverbal messages.

Avoid 'why' questions in communication because they can make the other person feel defensive.

The active listening method is most effective when:

Inconsistencies between the verbal and nonverbal messages of someone from another culture may be acceptable norms within their culture.

The idea of nonverbal behaviour is that it:

The most effective way to start an assertive statement is for the speaker to inform the receiver of the behaviour that has caused the problem.

Effective listening is achieved when:

The assertive 'I statement' is best indicated in which statements?

According to Bolton (1987), active listening refers to:

What is feedback?

Terry nods and smiles as the presenter delivers a speech, but Terry doesn't absorb anything the presenter says. Terry is engaged in:

Acceptable patterns of behaviour are established and modified by the responses of people within the society or group.

Nonverbal behaviour can be interpreted without context.

According to DeVito (2011), there are five behaviours that are other-oriented. List three of the five behaviours and, for each one, explain why it lends itself to other-orientation.

Compare and contrast the informational, evaluative and conversational approaches to listening.

To achieve the optimum environmental factors for a communication outcome, organisations:

Humiliating others can be the outcome when behaving:

Explain how constructive feedback is provided to foster an open organisational culture.

Successful 'I' statements interpret another person's conduct.

Communication Foundations

Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Intercultural Communication

Communication Across the Organisation

Leadership

Team and Work Group Communication

Effective Meetings: Face-To-Face and Virtual

Customer Engagement

Public Relations

Managing Big Data and Knowledge

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking, Argument, Logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking

Writing for the Professions

Writing Correspondence, Emails and Short Reports

Writing Long Reports

Writing Reflective Journals

Academic Writing

Social Media

Writing for the Web

The Job Search, Résumés and Interviews in the Digital Era

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