Question 1

Ill health, emotional exhaustion and social withdrawal are risk to an individual who experiences sexual harassment or bullying within an organisation.

Accepted Answer

A) True 
 B)False  True

Question 2

According to Robbins et al (2008), culture is NOT created by

Accepted Answer

A)  founders indoctrinating and socialising employees to their way of thinking and feeling. 
B)  founders' own behaviour in acting as role models to encourage employees to identify with them. 
C)  founders hiring and keeping employees who are more creative than they are. 
D)  all of the above. 
A)  founders indoctrinating and socialising employees to their way of thinking and feeling. 
B)  founders' own behaviour in acting as role models to encourage employees to identify with them. 
C)  founders hiring and keeping employees who are more creative than they are. 
D)  all of the above. C

Question 3

Complexity in an organisational structure relates to

Accepted Answer

A)  jobs and levels of differentiation. 
B)  the range of tasks that have to be carried out. 
C)  the level of sophistication of service and product delivered. 
D)  the range and depth of tasks that have to be carried out. 
A)  jobs and levels of differentiation. 
B)  the range of tasks that have to be carried out. 
C)  the level of sophistication of service and product delivered. 
D)  the range and depth of tasks that have to be carried out. A

Question 4

Which of the following is not a feature of a knowledge management structure?

Accepted Answer

A)  Information is transferred between people faster than in a traditional structure 
B)  Decisions are usually decentralised 
C)  A flat, informal structure 
D)  Complexity 
A)  Information is transferred between people faster than in a traditional structure 
B)  Decisions are usually decentralised 
C)  A flat, informal structure 
D)  Complexity

Question 5

The way of passing information randomly, with one person telling another person, who then tells one or two others, is known as the Probability Chain.

Accepted Answer

A) True 
 B)False

Question 6

To be effective in communicating within an organisation, one needs to

Accepted Answer

A)  identify the divisions and departments in an organisation. 
B)  identify the organisation's characteristics. 
C)  identify the degree of formality or informality within the organisation. 
D)  identify organisational, individual and cultural factors within the organisation. 
A)  identify the divisions and departments in an organisation. 
B)  identify the organisation's characteristics. 
C)  identify the degree of formality or informality within the organisation. 
D)  identify organisational, individual and cultural factors within the organisation.

Question 7

While the direction of communication within an organisation affects the format and effectiveness of that communication, we must also consider the impact of the communication networks that are established.

Accepted Answer

A) True 
 B)False

Question 8

In a simple structure, there are fewer decision makers to negotiate with than in a complex one.

Accepted Answer

A) True 
 B)False

Question 9

What is the mapping and measuring flows between people and groups within an organisation referred to as?

Accepted Answer

A)  Knowledge management. 
B)  Social networking analysis. 
C)  Network analysis. 
D)  None of the above. 
A)  Knowledge management. 
B)  Social networking analysis. 
C)  Network analysis. 
D)  None of the above.

Question 10

According to Robbins et al (2008), which network sees the highest level of member satisfaction in small group networks?

Accepted Answer

A)  wheel network. 
B)  all-channel network. 
C)  network. 
D)  circle network. 
A)  wheel network. 
B)  all-channel network. 
C)  network. 
D)  circle network.

Question 11

Which of the following is NOT an example of a way in which an organisation could improve its communication?

Accepted Answer

A)  Change organisational structures to enhance communication. 
B)  Acknowledge emotional intelligence. 
C)  Promote communication skills. 
D)  Encourage academic research in its field. 
A)  Change organisational structures to enhance communication. 
B)  Acknowledge emotional intelligence. 
C)  Promote communication skills. 
D)  Encourage academic research in its field.

Question 12

The least commonly used network in an organisation is the cluster chain.

Accepted Answer

A) True 
 B)False

Question 13

Discuss the impact of social media on organisational communication. In what ways is the use of social media effective, and what kinds of organisational networks would be facilitated through social media?

Accepted Answer

The impact of social media on organizati

Question 14

The grapevine is an important part of any group or organisation's communication network and well worth understanding.

Accepted Answer

A) True 
 B)False

Question 15

Decisions are usually decentralised in a knowledge-management structure.

Accepted Answer

A) True 
 B)False

Question 16

What is the key to efficient decision making and performance in a matrix structure?

Accepted Answer

A)  Dual authority and centralised approval 
B)  Managers and staff with strong interpersonal and communication skills 
C)  Cooperation and communication between functional and divisional managers 
D)  Capable administrators 
A)  Dual authority and centralised approval 
B)  Managers and staff with strong interpersonal and communication skills 
C)  Cooperation and communication between functional and divisional managers 
D)  Capable administrators

Question 17

It is the responsibility of individual employees to find out and know their rights and obligations with respect to sexual harassment in the workplace.

Accepted Answer

A) True 
 B)False

Question 18

In a bureaucratic structure, the organisation is complex with many different levels of management.

Accepted Answer

A) True 
 B)False

Question 19

An organisation that has a low level of formalisation shows:

Accepted Answer

A)  a flat management structure and little formality during interactions. 
B)  little control and independence for employees. 
C)  small or no power available for employees. 
D)  a low level of control by management. 
A)  a flat management structure and little formality during interactions. 
B)  little control and independence for employees. 
C)  small or no power available for employees. 
D)  a low level of control by management.

Question 20

Unsolicited, offensive treatment through malicious, vindictive, cruel or humiliating attempts to undermine an individual or group is known as:

Accepted Answer

A)  stereotyping. 
B)  discrimination. 
C)  sexual harassment. 
D)  bullying. 
A)  stereotyping. 
B)  discrimination. 
C)  sexual harassment. 
D)  bullying.

Exam 6: Communication Across the Organisation

Ill health, emotional exhaustion and social withdrawal are risk to an individual who experiences sexual harassment or bullying within an organisation.

According to Robbins et al (2008), culture is NOT created by

Complexity in an organisational structure relates to

Which of the following is not a feature of a knowledge management structure?

The way of passing information randomly, with one person telling another person, who then tells one or two others, is known as the Probability Chain.

To be effective in communicating within an organisation, one needs to

While the direction of communication within an organisation affects the format and effectiveness of that communication, we must also consider the impact of the communication networks that are established.

In a simple structure, there are fewer decision makers to negotiate with than in a complex one.

What is the mapping and measuring flows between people and groups within an organisation referred to as?

According to Robbins et al (2008), which network sees the highest level of member satisfaction in small group networks?

Which of the following is NOT an example of a way in which an organisation could improve its communication?

The least commonly used network in an organisation is the cluster chain.

Discuss the impact of social media on organisational communication. In what ways is the use of social media effective, and what kinds of organisational networks would be facilitated through social media?

The grapevine is an important part of any group or organisation's communication network and well worth understanding.

Decisions are usually decentralised in a knowledge-management structure.

What is the key to efficient decision making and performance in a matrix structure?

It is the responsibility of individual employees to find out and know their rights and obligations with respect to sexual harassment in the workplace.

In a bureaucratic structure, the organisation is complex with many different levels of management.

An organisation that has a low level of formalisation shows:

Unsolicited, offensive treatment through malicious, vindictive, cruel or humiliating attempts to undermine an individual or group is known as:

Communication Foundations

Interpersonal Communication

Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Intercultural Communication

Leadership

Team and Work Group Communication

Effective Meetings: Face-To-Face and Virtual

Customer Engagement

Public Relations

Managing Big Data and Knowledge

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking, Argument, Logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking

Writing for the Professions

Writing Correspondence, Emails and Short Reports

Writing Long Reports

Writing Reflective Journals

Academic Writing

Social Media

Writing for the Web

The Job Search, Résumés and Interviews in the Digital Era

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