Question 1

Each member brings interpersonal concerns to the group and these concerns become part of the group process as the social needs of individual members emerge.

Accepted Answer

A) True 
 B)False  True

Question 2

According to Tuckman (1965), groups go through a number of stages in 'group development'. Those stages are:

Accepted Answer

A)  goal setting, role determination, action planning, execution, review. 
B)  skill auditing, selection, role allocation, performance, team review. 
C)  forming, storming, norming, performing, adjourning. 
D)  forming, storming, norming, performing. 
A)  goal setting, role determination, action planning, execution, review. 
B)  skill auditing, selection, role allocation, performance, team review. 
C)  forming, storming, norming, performing, adjourning. 
D)  forming, storming, norming, performing. D

Question 3

Outline the advantages and disadvantages of group decisions. What are the five keys to group and team empowerment? Identify the two factors that may lower the standards and expectations of a group?

Accepted Answer

Advantages of group decisions include the ability to draw on diverse perspectives and expertise, leading to more creative and innovative solutions. Group decisions also promote buy-in and commitment from all members, as they feel their input has been valued. Additionally, group decisions can lead to better problem-solving and decision-making, as the collective intelligence of the group can outweigh that of any individual.

Disadvantages of group decisions include the potential for groupthink, where members may conform to the majority opinion rather than critically evaluating alternatives. Group decisions can also be time-consuming and may lead to conflicts or power struggles among members. Additionally, some members may feel marginalized or unheard in the decision-making process.

The five keys to group and team empowerment are communication, collaboration, trust, accountability, and shared goals. Effective communication ensures that all members are informed and involved in the decision-making process. Collaboration allows for the pooling of resources and expertise to achieve common goals. Trust is essential for creating a supportive and inclusive team environment. Accountability ensures that all members are responsible for their contributions and actions. Shared goals provide a common purpose and direction for the group.

Two factors that may lower the standards and expectations of a group are group polarization and social loafing. Group polarization occurs when group members adopt more extreme positions than they initially held, leading to a narrowing of perspectives and potentially lower standards. Social loafing occurs when individuals exert less effort in a group setting, relying on others to carry the workload, which can also lower the overall standards and expectations of the group.

Question 4

According to Goodman et al (1987) and Hogg et al (2006), norms in 'teams and groups' are defined as:

Accepted Answer

A)  incentives provided by an organisation to 'get the job done'. 
B)  formal codes of practice essential to a workgroup. 
C)  the acceptable standards, expectations or 'rules' that 'regulate' and foster uniform behaviours. 
D)  the normal behaviours exemplified by leaders and adopted by the followers. 
A)  incentives provided by an organisation to 'get the job done'. 
B)  formal codes of practice essential to a workgroup. 
C)  the acceptable standards, expectations or 'rules' that 'regulate' and foster uniform behaviours. 
D)  the normal behaviours exemplified by leaders and adopted by the followers.

Question 5

The communication climate of the group has a significant effect on the effectiveness of the group.

Accepted Answer

A) True 
 B)False

Question 6

Virtual teams interact and collaborate in the physical location of their company's building .

Accepted Answer

A) True 
 B)False

Question 7

Advocates of teamwork believe that there are many intrinsic rewards for employees from the adoption of these work practices.

Accepted Answer

A) True 
 B)False

Question 8

Teamwork means people work together to accomplish a common goal.

Accepted Answer

A) True 
 B)False

Question 9

What do organisations need in order to encourage teamwork?

Accepted Answer

A)  A flat structure 
B)  A diverse workforce 
C)  Managers and team leaders who create a positive communication climate 
D)  Systems and procedures 
A)  A flat structure 
B)  A diverse workforce 
C)  Managers and team leaders who create a positive communication climate 
D)  Systems and procedures

Question 10

The difference between formal and informal groups in the theory of teams and groups is whether the group is established by management.

Accepted Answer

A) True 
 B)False

Question 11

It is unlikely that an autonomous group led by a laissez-faire leader would have a good idea of what is going on in the organisation.

Accepted Answer

A) True 
 B)False

Question 12

In a meeting, a group is told about some new ideas. Although no-one in the group likes the ideas, no-one challenges them within the group. What kind of group would this be considered to be?

Accepted Answer

A)  A cohesive group. 
B)  An effective group. 
C)  A group suffering from 'groupthink'. 
D)  A leadership group. 
A)  A cohesive group. 
B)  An effective group. 
C)  A group suffering from 'groupthink'. 
D)  A leadership group.

Question 13

Intergenerational teams are made up of three of the four groups: baby boomers, generation X, generation Y and generation Z.

Accepted Answer

A) True 
 B)False

Question 14

Individuals are believed to be more effective than groups in evaluating ambiguous situations, promoting unique ideas, recalling information accurately and, consequently, making good decisions.

Accepted Answer

A) True 
 B)False

Question 15

The information seeker and information giver are maintenance-related functions rather than task-related functions.

Accepted Answer

A) True 
 B)False

Question 16

A project team is regarded as a(n)

Accepted Answer

A)  contractual arrangement. 
B)  informal group. 
C)  formal group. 
D)  common interest group. 
A)  contractual arrangement. 
B)  informal group. 
C)  formal group. 
D)  common interest group.

Question 17

What are the two major categories of workgroups in an organisation?

Accepted Answer

A)  Forming and storming. 
B)  Formal and informal. 
C)  Autonomous and managed. 
D)  Norming and performing. 
A)  Forming and storming. 
B)  Formal and informal. 
C)  Autonomous and managed. 
D)  Norming and performing.

Question 18

Lucas, Joan, Andrea, and Thomas have decided to arrange a meeting over coffee to work on a specific idea that they are keen to develop. What kind of team are they likely to be part of?

Accepted Answer

A)  A cross-functional team. 
B)  A virtual team. 
C)  A hot group. 
D)  A self-managed work team. 
A)  A cross-functional team. 
B)  A virtual team. 
C)  A hot group. 
D)  A self-managed work team.

Question 19

Knowing how to use the diversity of cultures in teams and groups will:

Accepted Answer

A)  improve the relationships between managers and followers. 
B)  provide a source of competitive advantage. 
C)  strengthen the unity of the group. 
D)  help to collect knowledge. 
A)  improve the relationships between managers and followers. 
B)  provide a source of competitive advantage. 
C)  strengthen the unity of the group. 
D)  help to collect knowledge.

Question 20

A work team is defined as a group:

Accepted Answer

A)  consisting of managers and followers. 
B)  whose members work together on a particular task to achieve common goals. 
C)  whose members contribute to the relationship between customers and service. 
D)  whose members are interested in personal development. 
A)  consisting of managers and followers. 
B)  whose members work together on a particular task to achieve common goals. 
C)  whose members contribute to the relationship between customers and service. 
D)  whose members are interested in personal development.

Exam 8: Team and Work Group Communication

Each member brings interpersonal concerns to the group and these concerns become part of the group process as the social needs of individual members emerge.

According to Tuckman (1965), groups go through a number of stages in 'group development'. Those stages are:

Outline the advantages and disadvantages of group decisions. What are the five keys to group and team empowerment? Identify the two factors that may lower the standards and expectations of a group?

According to Goodman et al (1987) and Hogg et al (2006), norms in 'teams and groups' are defined as:

The communication climate of the group has a significant effect on the effectiveness of the group.

Virtual teams interact and collaborate in the physical location of their company's building .

Advocates of teamwork believe that there are many intrinsic rewards for employees from the adoption of these work practices.

Teamwork means people work together to accomplish a common goal.

What do organisations need in order to encourage teamwork?

The difference between formal and informal groups in the theory of teams and groups is whether the group is established by management.

It is unlikely that an autonomous group led by a laissez-faire leader would have a good idea of what is going on in the organisation.

In a meeting, a group is told about some new ideas. Although no-one in the group likes the ideas, no-one challenges them within the group. What kind of group would this be considered to be?

Intergenerational teams are made up of three of the four groups: baby boomers, generation X, generation Y and generation Z.

Individuals are believed to be more effective than groups in evaluating ambiguous situations, promoting unique ideas, recalling information accurately and, consequently, making good decisions.

The information seeker and information giver are maintenance-related functions rather than task-related functions.

A project team is regarded as a(n)

What are the two major categories of workgroups in an organisation?

Lucas, Joan, Andrea, and Thomas have decided to arrange a meeting over coffee to work on a specific idea that they are keen to develop. What kind of team are they likely to be part of?

Knowing how to use the diversity of cultures in teams and groups will:

A work team is defined as a group:

Communication Foundations

Interpersonal Communication

Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Intercultural Communication

Communication Across the Organisation

Leadership

Effective Meetings: Face-To-Face and Virtual

Customer Engagement

Public Relations

Managing Big Data and Knowledge

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking, Argument, Logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking

Writing for the Professions

Writing Correspondence, Emails and Short Reports

Writing Long Reports

Writing Reflective Journals

Academic Writing

Social Media

Writing for the Web

The Job Search, Résumés and Interviews in the Digital Era

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