Question 1

The purpose of a meeting can be achieved only when

Accepted Answer

A)  the leaders prepare and organise the meetings very well. 
B)  all the staff attend the meeting. 
C)  the three main areas of responsibility are implemented effectively. 
D)  the members are provided with sufficient information. 
A)  the leaders prepare and organise the meetings very well. 
B)  all the staff attend the meeting. 
C)  the three main areas of responsibility are implemented effectively. 
D)  the members are provided with sufficient information. C

Question 2

The term standing orders in meetings refers to

Accepted Answer

A)  requests that attendees stand at certain times during the meeting or gathering, for example, the loyalty toast to the Queen, the toast to the guest of honour or the bride and groom. 
B)  the criteria for member conduct contained in the Memorandum and Articles of Association of the organisation or entity. 
C)  the rules that determine the way in which the meeting is to be run. 
D)  orders for a member to 'stand' and be ejected from the meeting after repeated calls to order and motions 'that the member no longer be heard'. 
A)  requests that attendees stand at certain times during the meeting or gathering, for example, the loyalty toast to the Queen, the toast to the guest of honour or the bride and groom. 
B)  the criteria for member conduct contained in the Memorandum and Articles of Association of the organisation or entity. 
C)  the rules that determine the way in which the meeting is to be run. 
D)  orders for a member to 'stand' and be ejected from the meeting after repeated calls to order and motions 'that the member no longer be heard'. C

Question 3

Verbal communication barriers are caused by

Accepted Answer

A)  illogical organisation of words and unclear, ambiguous and discourteous ways of speaking 
B)  inappropriate use of gestures 
C)  culturally inappropriate proxemics 
D)  a combination of poor leadership and power-sharing 
A)  illogical organisation of words and unclear, ambiguous and discourteous ways of speaking 
B)  inappropriate use of gestures 
C)  culturally inappropriate proxemics 
D)  a combination of poor leadership and power-sharing A

Question 4

The desktop system is different to the room system in videoconferencing because in the desktop system

Accepted Answer

A)  members use a telephone. 
B)  participants use their own individual computer. 
C)  members sit around a table. 
D)  participants have sufficient space in the room. 
A)  members use a telephone. 
B)  participants use their own individual computer. 
C)  members sit around a table. 
D)  participants have sufficient space in the room.

Question 5

A motion in a meeting refers to

Accepted Answer

A)  a discussion that argues the case 'for' and 'against' an option put to the meeting. 
B)  a discussion that argues the case 'for' and 'against' an option put to the meeting and which has secured a seconder. 
C)  a discussion that moves the meeting to a resolution on a matter or issue that has been brought before the meeting. 
D)  a specific, formal proposal from a member of the meeting for a course of action. 
A)  a discussion that argues the case 'for' and 'against' an option put to the meeting. 
B)  a discussion that argues the case 'for' and 'against' an option put to the meeting and which has secured a seconder. 
C)  a discussion that moves the meeting to a resolution on a matter or issue that has been brought before the meeting. 
D)  a specific, formal proposal from a member of the meeting for a course of action.

Question 6

Defensive and dysfunctional roles contrast with task-related and maintenance roles, and can interfere with the achievement of a group's goals.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is a disadvantage associated with videoconferencing?

Accepted Answer

A)  Level of communication 
B)  Initial purchase costs 
C)  Impact on inhibitions 
D)  Travelling costs and time 
A)  Level of communication 
B)  Initial purchase costs 
C)  Impact on inhibitions 
D)  Travelling costs and time

Question 8

Problems at meetings can often be caused by

Accepted Answer

A)  the chairperson, secretary and members. 
B)  the organisation, leaders and followers. 
C)  the abstainers, spoilers and usurpers. 
D)  none of these. 
A)  the chairperson, secretary and members. 
B)  the organisation, leaders and followers. 
C)  the abstainers, spoilers and usurpers. 
D)  none of these.

Question 9

Which of the following types of 'problem people' in meetings includes those who want to highlight their expertise?

Accepted Answer

A)  Meeting extenders 
B)  Show-offs 
C)  Spoilers 
D)  Usurpers 
A)  Meeting extenders 
B)  Show-offs 
C)  Spoilers 
D)  Usurpers

Question 10

Which of the following is a reason for holding a business meeting?

Accepted Answer

A)  To provide an opportunity to meet new staff 
B)  To resolve conflicts between staff 
C)  To announce managerial decisions 
D)  To engage in problem solving 
A)  To provide an opportunity to meet new staff 
B)  To resolve conflicts between staff 
C)  To announce managerial decisions 
D)  To engage in problem solving

Question 11

A committee set up by two or more bodies to deal with matters of common interest is a consultative committee

Accepted Answer

A) True 
 B)False

Question 12

Meetings should be

Accepted Answer

A)  informative and intense. 
B)  purposeful, with a clearly defined agenda and constructive outcome(s). 
C)  routine-like. 
D)  as formal as possible. 
A)  informative and intense. 
B)  purposeful, with a clearly defined agenda and constructive outcome(s). 
C)  routine-like. 
D)  as formal as possible.

Question 13

Maintaining focus in a meeting is a key responsibility for a chairperson. List three strategies that a chairperson can use to maintain focus among the members in a meeting.

Accepted Answer

1. Setting clear meeting objectives: The

Question 14

Arnold's team is meeting to discuss quarterly sales results. After the meeting begins, however, Arnold tries to change the focus of the meeting to the company's technology budget. Arnold is a

Accepted Answer

A)  abstainer. 
B)  spoiler. 
C)  usurper. 
D)  show-off. 
A)  abstainer. 
B)  spoiler. 
C)  usurper. 
D)  show-off.

Question 15

What are examples of tasks that enable a meeting to achieve its purpose?

Accepted Answer

A)  Goal setting, decision making and problem solving 
B)  Starting on time, ensuring everyone speaks an equal amount and keeping a positive tone 
C)  Allowing the chairperson to make final decisions, and extending the time of a meeting as necessary 
D)  Calling the meeting to order, considering agenda items presented and generating minutes. 
A)  Goal setting, decision making and problem solving 
B)  Starting on time, ensuring everyone speaks an equal amount and keeping a positive tone 
C)  Allowing the chairperson to make final decisions, and extending the time of a meeting as necessary 
D)  Calling the meeting to order, considering agenda items presented and generating minutes.

Question 16

Interest in the proceedings of a meeting is shown by leaning forward and making eye contact with others.

Accepted Answer

A) True 
 B)False

Question 17

Meetings cover three main areas of responsibility, which are

Accepted Answer

A)  provision of agenda, conduct of meetings and recording of minutes by secretary. 
B)  provision of policy and procedures by organisation, organisation of meeting by executive, and participation by members. 
C)  familiarity with the strategic plan and organisational policies, the conduct of meetings, and the generation and follow-up of action plans by executive. 
D)  familiarity with organisational policy and procedures, running and participating in meetings, and generation of minutes by members. 
A)  provision of agenda, conduct of meetings and recording of minutes by secretary. 
B)  provision of policy and procedures by organisation, organisation of meeting by executive, and participation by members. 
C)  familiarity with the strategic plan and organisational policies, the conduct of meetings, and the generation and follow-up of action plans by executive. 
D)  familiarity with organisational policy and procedures, running and participating in meetings, and generation of minutes by members.

Question 18

A resolution of a meeting is a

Accepted Answer

A)  course of action being proposed by a speaker at a meeting. 
B)  resolve to do something. 
C)  motion that has been put and carried by a majority of members. 
D)  matter to be considered and resolved. 
A)  course of action being proposed by a speaker at a meeting. 
B)  resolve to do something. 
C)  motion that has been put and carried by a majority of members. 
D)  matter to be considered and resolved.

Question 19

Realisation of organisational goals with a saving of both time and cost for meetings is achieved by the effective use of

Accepted Answer

A)  maintenance-related roles. 
B)  task-based roles. 
C)  the communication skills of the chairperson. 
D)  technology. 
A)  maintenance-related roles. 
B)  task-based roles. 
C)  the communication skills of the chairperson. 
D)  technology.

Question 20

Meetings can be unproductive when they are used as a way to

Accepted Answer

A)  exchange ideas. 
B)  raise questions. 
C)  evade action. 
D)  clarify information. 
A)  exchange ideas. 
B)  raise questions. 
C)  evade action. 
D)  clarify information.

Exam 9: Effective Meetings: Face-To-Face and Virtual

The purpose of a meeting can be achieved only when

The term standing orders in meetings refers to

Verbal communication barriers are caused by

The desktop system is different to the room system in videoconferencing because in the desktop system

A motion in a meeting refers to

Defensive and dysfunctional roles contrast with task-related and maintenance roles, and can interfere with the achievement of a group's goals.

Which of the following is a disadvantage associated with videoconferencing?

Problems at meetings can often be caused by

Which of the following types of 'problem people' in meetings includes those who want to highlight their expertise?

Which of the following is a reason for holding a business meeting?

A committee set up by two or more bodies to deal with matters of common interest is a consultative committee

Meetings should be

Maintaining focus in a meeting is a key responsibility for a chairperson. List three strategies that a chairperson can use to maintain focus among the members in a meeting.

Arnold's team is meeting to discuss quarterly sales results. After the meeting begins, however, Arnold tries to change the focus of the meeting to the company's technology budget. Arnold is a

What are examples of tasks that enable a meeting to achieve its purpose?

Interest in the proceedings of a meeting is shown by leaning forward and making eye contact with others.

Meetings cover three main areas of responsibility, which are

A resolution of a meeting is a

Realisation of organisational goals with a saving of both time and cost for meetings is achieved by the effective use of

Meetings can be unproductive when they are used as a way to

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