Question 1

An organisation provides knowledge workers with opportunities to engage in problem solving and decision making by

Accepted Answer

A)  encouraging members to engage in critical thinking and questioning in order to analyse, evaluate and create new ideas as well as implement the decisions of the community. 
B)  encouraging members to develop individual processes and take unilateral decisions. 
C)  combining knowledge management and learning opportunities. 
D)  encouraging members to form social relationships which foster trust. 
A)  encouraging members to engage in critical thinking and questioning in order to analyse, evaluate and create new ideas as well as implement the decisions of the community. 
B)  encouraging members to develop individual processes and take unilateral decisions. 
C)  combining knowledge management and learning opportunities. 
D)  encouraging members to form social relationships which foster trust. A

Question 2

What is knowledge management? What are the main features of effective knowledge management? How does knowledge management develop people and organisations?

Accepted Answer

Knowledge management is the process of capturing, organizing, and sharing knowledge within an organization to improve efficiency, innovation, and decision-making. It involves creating systems and processes to gather and store information, as well as facilitating its dissemination to those who need it.

The main features of effective knowledge management include:

1. Knowledge capture and creation: This involves identifying and documenting valuable knowledge within the organization, whether it's in the form of documents, best practices, or expertise from employees.

2. Knowledge organization and storage: Once knowledge is captured, it needs to be organized and stored in a way that makes it easily accessible to those who need it. This can involve using databases, intranets, or other digital platforms.

3. Knowledge sharing and dissemination: Effective knowledge management involves creating a culture of sharing and collaboration, where employees are encouraged to share their knowledge and learn from others.

4. Continuous improvement: Knowledge management is an ongoing process that requires regular review and updating of knowledge resources to ensure they remain relevant and useful.

Knowledge management can develop people and organizations in several ways. For individuals, it can lead to increased learning and skill development as they have access to a wealth of knowledge and expertise within the organization. It can also foster a culture of collaboration and teamwork, as employees are encouraged to share their knowledge and learn from others.

For organizations, effective knowledge management can lead to improved decision-making, as employees have access to the information they need to make informed choices. It can also lead to greater innovation, as employees are able to build on the knowledge and experiences of others. Additionally, knowledge management can help organizations avoid reinventing the wheel, as they can leverage existing knowledge and best practices to improve efficiency and effectiveness.

Overall, knowledge management is a critical process for organizations looking to leverage their intellectual capital and drive continuous improvement and innovation. By capturing, organizing, and sharing knowledge effectively, organizations can develop their people and create a culture of learning and collaboration that drives success.

Question 3

Some Internet of Things-related services are automated, but many others are not.

Accepted Answer

A) True 
 B)False  False

Question 4

Which phase of the SECI model happens when explicit knowledge is shared through systemic processes, is understood and becomes part of a person's basic information?

Accepted Answer

A)  Socialisation 
B)  Externalisation 
C)  Combination 
D)  Internalisation 
A)  Socialisation 
B)  Externalisation 
C)  Combination 
D)  Internalisation

Question 5

Which of the following techniques for analysing big data enables the access, examination and integration of large amounts of historical data from multiple data sources?

Accepted Answer

A)  Data visualisation 
B)  Predictive analytics 
C)  Data mining 
D)  In-memory analytics 
A)  Data visualisation 
B)  Predictive analytics 
C)  Data mining 
D)  In-memory analytics

Question 6

The area of knowledge in an organisation which ensures that processes nurture and harness brainpower, and encourage knowledge sharing is

Accepted Answer

A)  knowledge in processes. 
B)  organisational memory. 
C)  customer knowledge. 
D)  knowledge in people. 
A)  knowledge in processes. 
B)  organisational memory. 
C)  customer knowledge. 
D)  knowledge in people.

Question 7

The process of thinking in a logical way based on proof in order to form a conclusion or judgment is known as

Accepted Answer

A)  case-based reasoning 
B)  knowledge structuring 
C)  evidence-based reasoning 
D)  knowledge-management enabling 
A)  case-based reasoning 
B)  knowledge structuring 
C)  evidence-based reasoning 
D)  knowledge-management enabling

Question 8

The purpose of data visualisation is to access, examine and integrate large amounts of historical data from multiple data sources.

Accepted Answer

A) True 
 B)False

Question 9

Knowledge gained from past cases should not be difficult to transfer to the current situation.

Accepted Answer

A) True 
 B)False

Question 10

While big data analysis provides insights to customer-focused organisations, it has not yet proven to be useful in other areas of society.

Accepted Answer

A) True 
 B)False

Question 11

After-action review is defined as a systematic process to extract the learning from an event or activity.

Accepted Answer

A) True 
 B)False

Question 12

What are the five Vs of big data? Give an example of each and explain why it is important that organisations be able to manage, process and analyse the five Vs of big data.

Accepted Answer

The five Vs of big data are volume, velo

Question 13

Which step in the information life cycle is not a risk mitigation strategy?

Accepted Answer

A)  Destroy or de-identify personal information that is no longer needed 
B)  Collect and hold personal information needed for service and tasks 
C)  Put into place strategies to protect personal information held 
D)  Embed privacy protections into personal information handling practices 
A)  Destroy or de-identify personal information that is no longer needed 
B)  Collect and hold personal information needed for service and tasks 
C)  Put into place strategies to protect personal information held 
D)  Embed privacy protections into personal information handling practices

Question 14

Ethical big data is underpinned by clear guidelines about who owns the data, and who and how the collected and stored data can be accessed.

Accepted Answer

A) True 
 B)False

Question 15

Tacit knowledge can be difficult to communicate to the rest of an organisation because it

Accepted Answer

A)  cannot be taught to people. 
B)  cannot be transformed. 
C)  is taken as personal property. 
D)  is known only by an individual. 
A)  cannot be taught to people. 
B)  cannot be transformed. 
C)  is taken as personal property. 
D)  is known only by an individual.

Question 16

What is the key to the sharing of tacit and explicit knowledge within and between organisations?

Accepted Answer

A)  Knowledge services 
B)  Knowledge-management programs 
C)  Effective communication 
D)  Social networks 
A)  Knowledge services 
B)  Knowledge-management programs 
C)  Effective communication 
D)  Social networks

Question 17

Knowledge resides in and is generated by people. Therefore, knowledge management

Accepted Answer

A)  does not require additional training. 
B)  is about providing appropriate environment, motivation and role models. 
C)  predominantly involves people management. 
D)  predominantly involves the management of processes. 
A)  does not require additional training. 
B)  is about providing appropriate environment, motivation and role models. 
C)  predominantly involves people management. 
D)  predominantly involves the management of processes.

Question 18

Last week, Doug bought a new tent, sleeping bag and lantern from an online retailer. Today, while using Instagram, he notices that the advertisements are featuring items such as boots, camping stoves and backpacks. Which of the following is influencing the advertisements Doug sees?

Accepted Answer

A)  Recommendation engines 
B)  Internet of Things (IoT) 
C)  Chatbots 
D)  Privacy impact assessments (PI
A)  
A)  Recommendation engines 
B)  Internet of Things (IoT) 
C)  Chatbots 
D)  Privacy impact assessments (PI
A)

Question 19

Why is it important that organisations only collect necessary personal information?

Accepted Answer

A)  Collecting personal information is challenging and time-consuming. 
B)  Over-collection of personal information can increase risks of mishandling that information. 
C)  Organisations often don't have the resources available to do this type of collection well. 
D)  Collecting personal information can be expensive. 
A)  Collecting personal information is challenging and time-consuming. 
B)  Over-collection of personal information can increase risks of mishandling that information. 
C)  Organisations often don't have the resources available to do this type of collection well. 
D)  Collecting personal information can be expensive.

Question 20

What is the role of managers and leaders in relation to knowledge management? Discuss the influence managers and leaders have on the success of knowledge management within an organisation.

Accepted Answer

Managers and leaders play a crucial role

Exam 12: Managing Big Data and Knowledge

An organisation provides knowledge workers with opportunities to engage in problem solving and decision making by

What is knowledge management? What are the main features of effective knowledge management? How does knowledge management develop people and organisations?

Some Internet of Things-related services are automated, but many others are not.

Which phase of the SECI model happens when explicit knowledge is shared through systemic processes, is understood and becomes part of a person's basic information?

Which of the following techniques for analysing big data enables the access, examination and integration of large amounts of historical data from multiple data sources?

The area of knowledge in an organisation which ensures that processes nurture and harness brainpower, and encourage knowledge sharing is

The process of thinking in a logical way based on proof in order to form a conclusion or judgment is known as

The purpose of data visualisation is to access, examine and integrate large amounts of historical data from multiple data sources.

Knowledge gained from past cases should not be difficult to transfer to the current situation.

While big data analysis provides insights to customer-focused organisations, it has not yet proven to be useful in other areas of society.

After-action review is defined as a systematic process to extract the learning from an event or activity.

What are the five Vs of big data? Give an example of each and explain why it is important that organisations be able to manage, process and analyse the five Vs of big data.

Which step in the information life cycle is not a risk mitigation strategy?

Ethical big data is underpinned by clear guidelines about who owns the data, and who and how the collected and stored data can be accessed.

Tacit knowledge can be difficult to communicate to the rest of an organisation because it

What is the key to the sharing of tacit and explicit knowledge within and between organisations?

Knowledge resides in and is generated by people. Therefore, knowledge management

Last week, Doug bought a new tent, sleeping bag and lantern from an online retailer. Today, while using Instagram, he notices that the advertisements are featuring items such as boots, camping stoves and backpacks. Which of the following is influencing the advertisements Doug sees?

Why is it important that organisations only collect necessary personal information?

What is the role of managers and leaders in relation to knowledge management? Discuss the influence managers and leaders have on the success of knowledge management within an organisation.

Communication Foundations

Interpersonal Communication

Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Intercultural Communication

Communication Across the Organisation

Leadership

Team and Work Group Communication

Effective Meetings: Face-To-Face and Virtual

Customer Engagement

Public Relations

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking, Argument, Logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking

Writing for the Professions

Writing Correspondence, Emails and Short Reports

Writing Long Reports

Writing Reflective Journals

Academic Writing

Social Media

Writing for the Web

The Job Search, Résumés and Interviews in the Digital Era

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