Question 1

What does the phrase 'New Networks' refer to?

Accepted Answer

A)  The use and linkage of modern communication technologies such as the Internet, databases, Customer Relationship Management software and virtual as well as open meetings for stakeholders. 
B)  Free-form structures where there is freedom of interaction with relevant information, groups and individuals about current or emerging areas of common concern or opportunity. 
C)  Teams or groups of people affected by change where information is shared openly, where trust is built and where problems or issues are considered from company and user perspectives and specific outputs generated. 
D)  Autonomous work groups communicating clearly and directly with each other, dynamic rather than static entities, forming and reforming, often with evolving membership structures in successive iterations. 
A)  The use and linkage of modern communication technologies such as the Internet, databases, Customer Relationship Management software and virtual as well as open meetings for stakeholders. 
B)  Free-form structures where there is freedom of interaction with relevant information, groups and individuals about current or emerging areas of common concern or opportunity. 
C)  Teams or groups of people affected by change where information is shared openly, where trust is built and where problems or issues are considered from company and user perspectives and specific outputs generated. 
D)  Autonomous work groups communicating clearly and directly with each other, dynamic rather than static entities, forming and reforming, often with evolving membership structures in successive iterations.

Question 2

Social media is useful to complement some existing channels of communication in modern organisations.

Accepted Answer

A) True 
 B)False

Question 3

What is the mapping and measuring flows between people and groups within an organisation referred to as?

Accepted Answer

A)  Knowledge management. 
B)  Social networking analysis. 
C)  Network analysis. 
D)  None of the above. 
A)  Knowledge management. 
B)  Social networking analysis. 
C)  Network analysis. 
D)  None of the above.

Question 4

Within groups and departments in informal networks, gossip travels along

Accepted Answer

A)  the single strand. 
B)  the probability chain. 
C)  the cluster chain. 
D)  the grapevine. 
A)  the single strand. 
B)  the probability chain. 
C)  the cluster chain. 
D)  the grapevine.

Question 5

Why is social media proving effective as a means of organisational communication?

Accepted Answer

A)  It enables two-way communication between an organisation and its stakeholders. 
B)  It can complement existing channels of communication. 
C)  It fosters partnerships within and outside the organisation. 
D)  All of the above. 
A)  It enables two-way communication between an organisation and its stakeholders. 
B)  It can complement existing channels of communication. 
C)  It fosters partnerships within and outside the organisation. 
D)  All of the above.

Question 6

Centralisation in organisations refers to:

Accepted Answer

A)  the appropriate balance between laissez faire and rigidity. 
B)  the focusing of control, whether a flat or tall organisational structure exists. 
C)  physical or virtual location. 
D)  where the major decisions are made. 
A)  the appropriate balance between laissez faire and rigidity. 
B)  the focusing of control, whether a flat or tall organisational structure exists. 
C)  physical or virtual location. 
D)  where the major decisions are made.

Question 7

Which of the following is not a feature of a knowledge management structure?

Accepted Answer

A)  Information is transferred between people faster than in a traditional structure 
B)  Decisions are usually decentralised 
C)  A flat, informal structure 
D)  Complexity 
A)  Information is transferred between people faster than in a traditional structure 
B)  Decisions are usually decentralised 
C)  A flat, informal structure 
D)  Complexity

Question 8

Whatever form it takes, the informal communication contact between employees in an organisation is not as important as the formal links.

Accepted Answer

A) True 
 B)False

Question 9

An established culture is sustained exclusively through selection practices, the actions of top management, socialisation and communication.

Accepted Answer

A) True 
 B)False

Question 10

How is the nature of formal organisational communication influenced?

Accepted Answer

A)  By the people, the processes and the approach to strategy. 
B)  Through the levels of complexity, formalisation, centralisation and interactions among people, processes and approach to strategy. 
C)  By the organisation's charter, the Board and the circumstances at the time. 
D)  Through structure, people, finances and the interplay between these aspects of the organisation's operations. 
A)  By the people, the processes and the approach to strategy. 
B)  Through the levels of complexity, formalisation, centralisation and interactions among people, processes and approach to strategy. 
C)  By the organisation's charter, the Board and the circumstances at the time. 
D)  Through structure, people, finances and the interplay between these aspects of the organisation's operations.

Question 11

An organisation's structure has the most impact on:

Accepted Answer

A)  the nature of the organisation. 
B)  the levels of complexity within an organisation. 
C)  the way people interact and communicate with one another. 
D)  the hierarchy and specialisation of functions. 
A)  the nature of the organisation. 
B)  the levels of complexity within an organisation. 
C)  the way people interact and communicate with one another. 
D)  the hierarchy and specialisation of functions.

Question 12

What does the effectiveness of a matrix structure depend on?

Accepted Answer

A)  Its complexity and formalisation. 
B)  Its environment and communication climate. 
C)  The dual authority in a matrix structure. 
D)  The interpersonal competence of leaders, managers and staff. 
A)  Its complexity and formalisation. 
B)  Its environment and communication climate. 
C)  The dual authority in a matrix structure. 
D)  The interpersonal competence of leaders, managers and staff.

Question 13

Jess requires the use of a wheelchair. The main conference room in her place of employment is up a short flight of stairs, and there is no ramp or elevator for her wheelchair. When there is a large meeting for the entire team, Jess must join by phone, as the main conference room is unavailable to her. Jess experiences:

Accepted Answer

A)  systemic or structural discrimination. 
B)  bullying. 
C)  harassment. 
D)  indirect discrimination. 
A)  systemic or structural discrimination. 
B)  bullying. 
C)  harassment. 
D)  indirect discrimination.

Question 14

What is the purpose of understanding an organisation's structure and communication flows?

Accepted Answer

A)  To identify a number of features of an organisation. 
B)  To decide what type of organisation is operating. 
C)  To identify the ways people interact and communicate with one another. 
D)  To understand the organisation's framework, its culture and cohesiveness. 
A)  To identify a number of features of an organisation. 
B)  To decide what type of organisation is operating. 
C)  To identify the ways people interact and communicate with one another. 
D)  To understand the organisation's framework, its culture and cohesiveness.

Question 15

Which of the following organisations evidence a high level of centralisation?

Accepted Answer

A)  Organisation Blue has lots of emails, submissions and reports prepared for decision makers. 
B)  Organisation Green has better control systems in place and more effective decision making. 
C)  Organisation Orange has better access to information, better focus, clearer surety of purpose and improved results. 
D)  Organisation Purple has many filters through which information is communicated and poorer outcomes. 
A)  Organisation Blue has lots of emails, submissions and reports prepared for decision makers. 
B)  Organisation Green has better control systems in place and more effective decision making. 
C)  Organisation Orange has better access to information, better focus, clearer surety of purpose and improved results. 
D)  Organisation Purple has many filters through which information is communicated and poorer outcomes.

Question 16

In an organisation with a tall structure, decision making is usually highly centralised with decisions requiring the approval of senior management.

Accepted Answer

A) True 
 B)False

Question 17

Work group interactions on virtual work spaces build closer relationships between different departments such as finance, customer support and research and development.

Accepted Answer

A) True 
 B)False

Question 18

Digital tools such as Facebook, Twitter and Instagram are used for one-way communication with customers and suppliers.

Accepted Answer

A) True 
 B)False

Question 19

Lois is a sales manager and is the central person who for her sales employees, and acts as a conduit for all group communication. What kind of network would this be referred to as?

Accepted Answer

A)  a Y network. 
B)  a circle network. 
C)  a wheel network. 
D)  an all-channel network. 
A)  a Y network. 
B)  a circle network. 
C)  a wheel network. 
D)  an all-channel network.

Question 20

Conflict can occur as a disadvantage of the informal structure when:

Accepted Answer

A)  there is no change in the informal structure over time. 
B)  there is resistance to change. 
C)  the goals of customers and staff are different. 
D)  the goals of the informal network are different from those of the formal organisation. 
A)  there is no change in the informal structure over time. 
B)  there is resistance to change. 
C)  the goals of customers and staff are different. 
D)  the goals of the informal network are different from those of the formal organisation.

Exam 6: Communication Across the Organisation

What does the phrase 'New Networks' refer to?

Social media is useful to complement some existing channels of communication in modern organisations.

What is the mapping and measuring flows between people and groups within an organisation referred to as?

Within groups and departments in informal networks, gossip travels along

Why is social media proving effective as a means of organisational communication?

Centralisation in organisations refers to:

Which of the following is not a feature of a knowledge management structure?

Whatever form it takes, the informal communication contact between employees in an organisation is not as important as the formal links.

An established culture is sustained exclusively through selection practices, the actions of top management, socialisation and communication.

How is the nature of formal organisational communication influenced?

An organisation's structure has the most impact on:

What does the effectiveness of a matrix structure depend on?

What is the purpose of understanding an organisation's structure and communication flows?

Which of the following organisations evidence a high level of centralisation?

In an organisation with a tall structure, decision making is usually highly centralised with decisions requiring the approval of senior management.

Work group interactions on virtual work spaces build closer relationships between different departments such as finance, customer support and research and development.

Digital tools such as Facebook, Twitter and Instagram are used for one-way communication with customers and suppliers.

Lois is a sales manager and is the central person who for her sales employees, and acts as a conduit for all group communication. What kind of network would this be referred to as?

Conflict can occur as a disadvantage of the informal structure when:

Communication Foundations

Interpersonal Communication

Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Intercultural Communication

Leadership

Team and Work Group Communication

Effective Meetings: Face-To-Face and Virtual

Customer Engagement

Public Relations

Managing Big Data and Knowledge

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking, Argument, Logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking

Writing for the Professions

Writing Correspondence, Emails and Short Reports

Writing Long Reports

Writing Reflective Journals

Academic Writing

Social Media

Writing for the Web

The Job Search, Résumés and Interviews in the Digital Era

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