Question 1

A(n)________ is a set of methods and technologies used in the production of a good or service.

Accepted Answer

A)  operations process 
B)  production episode 
C)  reduction 
D)  methods plan 
A)  operations process 
B)  production episode 
C)  reduction 
D)  methods plan A

Question 2

Which of the following best describes ISO 14000?

Accepted Answer

A)  the concept that all employees are valuable contributors to a firm's business, and should be entrusted with decisions regarding their work 
B)  a certification program attesting to the fact that a factory, laboratory, or office has improved environmental performance 
C)  a certification program attesting to the fact that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization 
D)  none of the above 
A)  the concept that all employees are valuable contributors to a firm's business, and should be entrusted with decisions regarding their work 
B)  a certification program attesting to the fact that a factory, laboratory, or office has improved environmental performance 
C)  a certification program attesting to the fact that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization 
D)  none of the above B

Question 3

When a company makes products available where they are convenient for consumers,it creates ________ utility.

Accepted Answer

A)  time 
B)  form 
C)  place 
D)  possession 
A)  time 
B)  form 
C)  place 
D)  possession C

Question 4

When a company turns out ornaments in time for Christmas,it creates time utility.

Accepted Answer

A) True 
 B)False

Question 5

Make-to-order shops are also called job shops.

Accepted Answer

A) True 
 B)False

Question 6

Describe the five most commonly used tools for TQM.

Accepted Answer

The most commonly used tools for TQM are

Question 7

What is quality ownership?

Accepted Answer

Quality ownership is the princ

Question 8

Performance refers to ________.

Accepted Answer

A)  the principle that quality belongs to each person who creates it while performing a job 
B)  the consistency of product quality from unit to unit 
C)  how well the product does what it is supposed to do 
D)  the process by which a company analyzes a competitor's products to identify desirable improvement 
A)  the principle that quality belongs to each person who creates it while performing a job 
B)  the consistency of product quality from unit to unit 
C)  how well the product does what it is supposed to do 
D)  the process by which a company analyzes a competitor's products to identify desirable improvement

Question 9

A company typically selects the kind of production used by most of its competitors.

Accepted Answer

A) True 
 B)False

Question 10

The amount of a product that a company can produce under normal working conditions is its ________.

Accepted Answer

A)  capacity 
B)  output 
C)  efficiency 
D)  burden 
A)  capacity 
B)  output 
C)  efficiency 
D)  burden

Question 11

Explain why services are typically characterized by a high degree of unstorability.

Accepted Answer

Services can't be produced ahe

Question 12

Which of the following is a major objective of JIT production?

Accepted Answer

A)  reduction of goods in process 
B)  elimination of disruptions by continuous improvement 
C)  unnecessary inventory levels 
D)  all of the above 
A)  reduction of goods in process 
B)  elimination of disruptions by continuous improvement 
C)  unnecessary inventory levels 
D)  all of the above

Question 13

Dell Computers uses ________ to improve performance by sharing information.

Accepted Answer

A)  distribution chain management 
B)  total quality management 
C)  supply chain management 
D)  service channel analysis 
A)  distribution chain management 
B)  total quality management 
C)  supply chain management 
D)  service channel analysis

Question 14

What is business process reengineering?

Accepted Answer

Business process reengineering is the fu

Question 15

In a ________ system,the customer does not need to be a part of the system to receive the service.

Accepted Answer

A)  high-contact 
B)  low-contact 
C)  conversion 
D)  quality 
A)  high-contact 
B)  low-contact 
C)  conversion 
D)  quality

Question 16

________ has two purposes: storage and distribution of products.

Accepted Answer

A)  Standardization 
B)  Warehousing 
C)  Materials management 
D)  JIT operations 
A)  Standardization 
B)  Warehousing 
C)  Materials management 
D)  JIT operations

Question 17

Which operations competence has Toyota given greatest credit for winning orders in the marketplace?

Accepted Answer

A)  quality 
B)  low cost 
C)  flexibility 
D)  dependability 
A)  quality 
B)  low cost 
C)  flexibility 
D)  dependability

Question 18

Logan Aluminum makes coils of aluminum that it supplies to five customer companies that use it to make beverage cans.They use a schedule called ________ that helps managers determine the kinds of materials,equipment,and other resources that will be needed for each week's production.

Accepted Answer

A)  master production schedule 
B)  detailed schedule 
C)  Gantt chart 
D)  staff schedule 
A)  master production schedule 
B)  detailed schedule 
C)  Gantt chart 
D)  staff schedule

Question 19

The master production schedule shows which products will be produced and when the production will take place.

Accepted Answer

A) True 
 B)False

Question 20

Operations managers do not always work in production facilities; farmers,for example,can be considered operations managers.

Accepted Answer

A) True 
 B)False

A(n)________ is a set of methods and technologies used in the production of a good or service.

Which of the following best describes ISO 14000?

When a company makes products available where they are convenient for consumers,it creates ________ utility.

When a company turns out ornaments in time for Christmas,it creates time utility.

Make-to-order shops are also called job shops.

Describe the five most commonly used tools for TQM.

What is quality ownership?

Performance refers to ________.

A company typically selects the kind of production used by most of its competitors.

The amount of a product that a company can produce under normal working conditions is its ________.

Explain why services are typically characterized by a high degree of unstorability.

Which of the following is a major objective of JIT production?

Dell Computers uses ________ to improve performance by sharing information.

What is business process reengineering?

In a ________ system,the customer does not need to be a part of the system to receive the service.

________ has two purposes: storage and distribution of products.

Which operations competence has Toyota given greatest credit for winning orders in the marketplace?

Logan Aluminum makes coils of aluminum that it supplies to five customer companies that use it to make beverage cans.They use a schedule called ________ that helps managers determine the kinds of materials,equipment,and other resources that will be needed for each week's production.

The master production schedule shows which products will be produced and when the production will take place.

Operations managers do not always work in production facilities; farmers,for example,can be considered operations managers.

The U.S.Business Environment

Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

The Global Context of Business

Business Management

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Pricing, Distributing, and Promoting Products

The Role of Accountants and Accounting Information

Money and Banking

Managing Finances

Filters

Exam 7: Operations Management and Quality

A(n)________ is a set of methods and technologies used in the production of a good or service.

Which of the following best describes ISO 14000?

When a company makes products available where they are convenient for consumers,it creates ________ utility.

When a company turns out ornaments in time for Christmas,it creates time utility.

Make-to-order shops are also called job shops.

Describe the five most commonly used tools for TQM.

What is quality ownership?

Performance refers to ________.

A company typically selects the kind of production used by most of its competitors.

The amount of a product that a company can produce under normal working conditions is its ________.

Explain why services are typically characterized by a high degree of unstorability.

Which of the following is a major objective of JIT production?

Dell Computers uses ________ to improve performance by sharing information.

What is business process reengineering?

In a ________ system,the customer does not need to be a part of the system to receive the service.

________ has two purposes: storage and distribution of products.

Which operations competence has Toyota given greatest credit for winning orders in the marketplace?

Logan Aluminum makes coils of aluminum that it supplies to five customer companies that use it to make beverage cans.They use a schedule called ________ that helps managers determine the kinds of materials,equipment,and other resources that will be needed for each week's production.

The master production schedule shows which products will be produced and when the production will take place.

Operations managers do not always work in production facilities; farmers,for example,can be considered operations managers.

The U.S.Business Environment

Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

The Global Context of Business

Business Management

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Pricing, Distributing, and Promoting Products

The Role of Accountants and Accounting Information

Money and Banking

Managing Finances

Filters