Exam 7: Operations Management and Quality

Which of the following best describes business process reengineering?

The ________ is the flow of information,materials,and services from raw-materials suppliers through stages in the operations process until the product reaches the end customer.

Operations capability is a special ability that production does especially well to outperform the competition.

During the Thanksgiving holiday season,restaurant managers use staff schedules for scheduling workers up to 30 days.Explain how this considers employee's needs and company's costs.

By turning raw materials into finished goods,production creates form utility.

In ________,products are made according to customer specifications.

The process by which a company analyzes a competitor's product to identify desirable improvements in its own is called ________.

If parts A,B,and C must be produced this week,a detailed schedule will indicate the sequence of work.

Automobile,food-processing,and television assembly plants use ________ layouts.

Materials management is the process of monitoring production performance by comparing results with plans and taking corrective action when needed.

According to the text,to ensure that truckloads of merchandise flow quickly to stores (regarded as customers),Wal-Mart distribution centers are located near the hundreds of stores that they supply,not near the companies that supply them.

Short Case Scenario 7-1 Alan Jackson is the founder and owner of Sky Scooters, a small manufacturing company located in San Jose, California. For years, Alan toyed with ideas for a motorized scooter. Seeing the success of the Segway scooter, Alan decided to act. Although his design, the Sky Cruiser, is not as well known as the Segway, it incorporates many of the same benefits. Adding to its appeal, the Sky Cruiser sells for almost $1,000 less than the Segway. Virtually all Sky Cruisers are sold through direct appeals on the QVC shopping network. Overwhelmed by recent demand, Alan has hired his sister, Colette. Colette, a recent business school graduate, has suggested that Alan consider a just-in-time production system. Alan wonders if this would be in his best interest. -What type of operations process would be most efficient for the production of Sky Scooters?

Explain time,place,and form utility.

Operations control requires production managers to monitor production performance by ________.

________ is the evaluation of all work activities,materials flows,and paperwork to determine the value that they add for customers.

Short Case Scenario 7-1 Alan Jackson is the founder and owner of Sky Scooters, a small manufacturing company located in San Jose, California. For years, Alan toyed with ideas for a motorized scooter. Seeing the success of the Segway scooter, Alan decided to act. Although his design, the Sky Cruiser, is not as well known as the Segway, it incorporates many of the same benefits. Adding to its appeal, the Sky Cruiser sells for almost $1,000 less than the Segway. Virtually all Sky Cruisers are sold through direct appeals on the QVC shopping network. Overwhelmed by recent demand, Alan has hired his sister, Colette. Colette, a recent business school graduate, has suggested that Alan consider a just-in-time production system. Alan wonders if this would be in his best interest. -How should Alan Jackson assure quality in his Sky Scooters?

________ focuses on management of the operations process in order to manufacture goods or supply services that meet specific quality standards.

Define TQM.

Thanksgiving holiday restaurant staff schedules are now implemented with operations control.Explain what this requires.

________ is a program attesting that a factory,laboratory,or office has met the quality management standards of the International Organization for Standardization.