Exam 7: Operations Management and Quality

What is ISO 14000?

How does outsourcing affect global supply chain management?

A detailed schedule will indicate how many employees will be working on a given shift.

Why does each company's operations capability match up with its business strategy?

Describe a same-steps layout.

Save-a-Lot uses a ________ strategy for attracting customers.

JIT production systems reduce to practically nothing the number of ________.

________ utility is created when a company makes products available when consumers want them.

What changes can be expected in General Motors and Chrysler's distribution network?

________ is the strategy of paying suppliers and distributors to perform certain business processes or to provide needed materials or services.

Examining step-by-step procedures to reduce inefficiency involves an approach called ________.

Which operations competence has FedEx given greatest credit for winning orders (business)in the marketplace?

Receiving and storing materials,billing patients for treatment,and inspecting property for termites are examples of ________.

In a ________ layout for production,equipment and people are grouped according to function.

Explain what is meant by the term utility.What are the three basic kinds of production-based utility?

Short Case Scenario 7-1 Alan Jackson is the founder and owner of Sky Scooters, a small manufacturing company located in San Jose, California. For years, Alan toyed with ideas for a motorized scooter. Seeing the success of the Segway scooter, Alan decided to act. Although his design, the Sky Cruiser, is not as well known as the Segway, it incorporates many of the same benefits. Adding to its appeal, the Sky Cruiser sells for almost $1,000 less than the Segway. Virtually all Sky Cruisers are sold through direct appeals on the QVC shopping network. Overwhelmed by recent demand, Alan has hired his sister, Colette. Colette, a recent business school graduate, has suggested that Alan consider a just-in-time production system. Alan wonders if this would be in his best interest. -Describe the importance of quality control at Sky Scooters.

What activities fall under operations planning?

Which of the following would be considered a high-contact system?

Quality improvement teams are groups of employees from various work areas who define,analyze,and solve common production problems.

The American Society for Quality defines quality in terms of manufactured goods,rather than including services.