Exam 7: Operations Management and Quality

Because supply chain strategy is based on the collective effort of a number of firms,no one firm in the chain gains a competitive advantage.

At XYZ Enterprises,cloth is cut in the front room of the facility.The cut cloth then moves to the sewing department in the back room.What type of layout is utilized?

What economic results does production provide businesses?

Differentiate between goods production and service operations.

How are General Motors and Chrysler responding to the current economic crises?

Follow-up means checking to ensure that production decisions are being implemented and is a key and ongoing facet of operations.

ISO 9000 is a certification program attesting to the fact that a factory,laboratory,or office has improved its environmental performance.

Differentiate between high- and low-contact processes.Give an example of each.

Explain how JIT production and lean manufacturing are related.

Services are ________; they cannot be touched,tasted,smelled,or seen.

Which of the following best describes competitive product analysis?

Machine,woodworking,and dry cleaning shops typically use ________ layouts.

________ includes the receiving,storing,handling,and counting of all raw materials,partly finished goods,and finished goods.

________ draw up plans to transform resources into products and brings together basic resources,such as knowledge,physical materials,equipment,and labor.

Short Case Scenario 7-1 Alan Jackson is the founder and owner of Sky Scooters, a small manufacturing company located in San Jose, California. For years, Alan toyed with ideas for a motorized scooter. Seeing the success of the Segway scooter, Alan decided to act. Although his design, the Sky Cruiser, is not as well known as the Segway, it incorporates many of the same benefits. Adding to its appeal, the Sky Cruiser sells for almost $1,000 less than the Segway. Virtually all Sky Cruisers are sold through direct appeals on the QVC shopping network. Overwhelmed by recent demand, Alan has hired his sister, Colette. Colette, a recent business school graduate, has suggested that Alan consider a just-in-time production system. Alan wonders if this would be in his best interest. -How might Sky Scooters benefit from utilizing a Gantt chart?

________ refers to how well the product does what it is supposed to do.

What is an operations capability?

Reengineering is the process by which a company implements the best practices from its own past performance and those of other companies to improve its own products.

Services are more tangible,more customized,and less storable than most products.

Short Case Scenario 7-1 Alan Jackson is the founder and owner of Sky Scooters, a small manufacturing company located in San Jose, California. For years, Alan toyed with ideas for a motorized scooter. Seeing the success of the Segway scooter, Alan decided to act. Although his design, the Sky Cruiser, is not as well known as the Segway, it incorporates many of the same benefits. Adding to its appeal, the Sky Cruiser sells for almost $1,000 less than the Segway. Virtually all Sky Cruisers are sold through direct appeals on the QVC shopping network. Overwhelmed by recent demand, Alan has hired his sister, Colette. Colette, a recent business school graduate, has suggested that Alan consider a just-in-time production system. Alan wonders if this would be in his best interest. -How might a process flow chart benefit the production process at Sky Scooters?