Exam 7: Operations Management and Quality

________ refers to the sameness of product quality from unit to unit.

In a ________ production system,all the needed materials and parts arrive at the precise moment they are required for each production stage.

Even excellent firms focus on one competence at a time.

The check-processing operations at your bank would be considered to be a ________ system.

Short Case Scenario 7-1 Alan Jackson is the founder and owner of Sky Scooters, a small manufacturing company located in San Jose, California. For years, Alan toyed with ideas for a motorized scooter. Seeing the success of the Segway scooter, Alan decided to act. Although his design, the Sky Cruiser, is not as well known as the Segway, it incorporates many of the same benefits. Adding to its appeal, the Sky Cruiser sells for almost $1,000 less than the Segway. Virtually all Sky Cruisers are sold through direct appeals on the QVC shopping network. Overwhelmed by recent demand, Alan has hired his sister, Colette. Colette, a recent business school graduate, has suggested that Alan consider a just-in-time production system. Alan wonders if this would be in his best interest. -If a JIT production system is implemented at Sky Scooters,how might the firm's supply chain strategy be affected?

Define the term production or operations.

In a low-contact system,the customer need not be a part of the system to receive the service.

Most service operations provide combinations of ________.

Because services are ________,they cannot be produced ahead of time.

The idea that quality belongs to each person who creates it while performing a job is known as ________.

The ________ shows what products will be produced,and when,in upcoming time periods.

Operations managers never directly control costs or inventory.

________ is a special ability that production does especially well to outperform the competition.

The biggest challenge of TQM is motivating employees throughout the company to achieve quality goals.

Describe a custom-products layout.

Many ________ teams organize their own work,select leaders,and address problems in the workplace.

What is a supply chain? How can supply chain management create competitive advantage?

Which of the following best describes value-added analysis?

Quality planning involves a push toward the continued improvement of both products and production methods.

________ operations produce standardized products for mass consumption.