Exam 7: Operations Management and Quality

The text describes Toyota's top priority as focusing on quality.Explain how their operations capability would match up with its business strategy if their top priority focus had been to compete as the low-price car in the industry.

An example of make-to-order operations is a hand-knit Irish sweater purchased in an upscale department store.

The supply chain is also referred to as the ________.

________ utility is created when a company makes products available where consumers want them.

Tootsie Roll Industry's corporate principle,"We run a trim operation and continually strive to eliminate waste,minimize costs,and implement performance improvements," is an example of ________.

Total quality management includes all the activities necessary for getting quality goods and services into the marketplace.

Staff schedules identify which products will be produced and when.

Explain the Gantt chart.

Firms that make tangible projects are engaged in goods production.

Services are typically characterized by a high degree of unstorability.

For manufacturing firms,typical materials costs make up 50 to 75 percent of total product costs.

How will design simplification affect the production process?

Successful companies,such as 3M and FedEx,use the same operations strategy.

Which of the following is NOT one of the kinds of utility goods and services provide to customers?

The term ________ refers to all the activities involved in making products,goods and services,for customers.

What is a Gantt chart?

Intangibles are not used in judging service quality; instead,a consumer's focus is on tangibles.

Operations control includes materials management and quality control.

Each stage in the supply chain adds value for the final customer.

A ________ is an activity that is performed regularly when conducting business.