Exam 7: Operations Management and Quality

Which of the following statements is NOT true?

How will General Motors and Chrysler implement leaner operations?

________ is the fundamental rethinking and radical redesign of business practice to achieve dramatic improvements in performance.

The customer must be present in ________.

When Hewlett-Packard simplified its contracts and reduced them from 20 pages to as few as 2,it was engaging in ________.

________ is the ability of a product to satisfy a human want.

________ includes all activities involved in getting quality products into the marketplace.

A firm's capacity depends on both how many people it employs and the number and size of its facilities.

ISO 14000 may result in a recycling program at a company.

Describe the five elements of operations planning.

What are the five major areas of materials management?

Managers of Restaurant A eat at a competing restaurant in order to identify desirable improvements in their own operations; this illustrates quality ownership.

Which of the following would be considered a low-contact service?

When Ford assembles parts into a Ford Explorer,it creates ________ utility.

3M uses a ________ strategy for attracting customers.

A ________ breaks down large projects into steps to be performed and specifies the time required to perform each one.

The ________ program certifies improvements in environmental performance.

Thousands of empty jugs move down a conveyor belt at Colgate-Palmolive before stopping to be filled and moving on to be labeled.What type of layout is utilized?

A process flow chart identifies the sequence of production activities,movements of materials,and work performed at each stage of the process.