Exam 7: Operations Management and Quality

Which of the following best describes ISO 9000?

In a TQM environment,how do companies organize for quality?

An assembly line is an example of a custom-products layout.

Over time,firms tend to achieve more than one competence.

Photo-Kicks started as a marketing company specializing in action photography.What other services that Photo-Kicks provides its customers have allowed it to grow so rapidly?

Japanese companies adapted the concept of quality circles from quality improvement teams used by U.S.companies.

Quality ownership is ________.

What two activities does operations control include?

Supply chain management is ________.

For loyal buyers of Godiva premium chocolates,________ includes sensory satisfiers such as aroma,flavor,and texture.

A ________ layout is designed to move resources through a smooth,fixed sequence of steps.

________ focuses on rethinking an organization's approach to production and quality.

Long-range capacity planning considers both current and future capacity requirements.

The sales department relies on the engineering department to send samples and quotes to prospective customers on a timely basis; the sales department may be considered the engineering department's internal customer.

What characteristics distinguish services from goods?

________ refers to a collaborative group of employees from various work areas who meet regularly to define,analyze,and solve common production problems.

In a same-steps layout,equipment and people are set up to produce one type of good in a fixed sequence of steps and are arranged according to its production requirements.

________ is defined as the combination of "characteristics of a product or service that bear on its ability to satisfy stated or implied needs."

Which of the following best describes total quality management?

When a company turns out costumes in time for Halloween,it creates ________ utility.