Exam 7: Operations Management and Quality

Value-added analysis might focus on both the elimination of waste and cost minimization.

Getting a haircut and having your lawn mowed are both examples of low-contact services.

Total quality management is ________.

Explain competitive product analysis.

Short Case Scenario 7-1 Alan Jackson is the founder and owner of Sky Scooters, a small manufacturing company located in San Jose, California. For years, Alan toyed with ideas for a motorized scooter. Seeing the success of the Segway scooter, Alan decided to act. Although his design, the Sky Cruiser, is not as well known as the Segway, it incorporates many of the same benefits. Adding to its appeal, the Sky Cruiser sells for almost $1,000 less than the Segway. Virtually all Sky Cruisers are sold through direct appeals on the QVC shopping network. Overwhelmed by recent demand, Alan has hired his sister, Colette. Colette, a recent business school graduate, has suggested that Alan consider a just-in-time production system. Alan wonders if this would be in his best interest. -Are there any potential negative consequences of switching to a just-in-time system?

Short Case Scenario 7-1 Alan Jackson is the founder and owner of Sky Scooters, a small manufacturing company located in San Jose, California. For years, Alan toyed with ideas for a motorized scooter. Seeing the success of the Segway scooter, Alan decided to act. Although his design, the Sky Cruiser, is not as well known as the Segway, it incorporates many of the same benefits. Adding to its appeal, the Sky Cruiser sells for almost $1,000 less than the Segway. Virtually all Sky Cruisers are sold through direct appeals on the QVC shopping network. Overwhelmed by recent demand, Alan has hired his sister, Colette. Colette, a recent business school graduate, has suggested that Alan consider a just-in-time production system. Alan wonders if this would be in his best interest. -What type of layout may work better in the production of these scooters?

JIT production systems normally require large amounts of "safety stock" to be maintained in a firm's warehouse.

ISO 9000 standards are established by the ________.

________ is dominated by a desire to make improvements as measured by cost,quality,service,and speed.

________ patterned after the successful Japanese concept of quality circles.

Explain why a same-steps layout is set up to make one type of product in a fixed sequence,arranged according to its production requirements.

What is JIT production?

What does the master production schedule show?

Short Case Scenario 7-1 Alan Jackson is the founder and owner of Sky Scooters, a small manufacturing company located in San Jose, California. For years, Alan toyed with ideas for a motorized scooter. Seeing the success of the Segway scooter, Alan decided to act. Although his design, the Sky Cruiser, is not as well known as the Segway, it incorporates many of the same benefits. Adding to its appeal, the Sky Cruiser sells for almost $1,000 less than the Segway. Virtually all Sky Cruisers are sold through direct appeals on the QVC shopping network. Overwhelmed by recent demand, Alan has hired his sister, Colette. Colette, a recent business school graduate, has suggested that Alan consider a just-in-time production system. Alan wonders if this would be in his best interest. -In what way(s),if any,will Alan Jackson need to also focus on service operations?

A Gantt chart breaks down large projects into steps to be performed and the time required to perform each is left up to the project manager.

How does a company select a production strategy?

What is a quality improvement team?

Which of the following is NOT a component of materials management?

Managers can work to reduce waste,inefficiency,and poor performance by examining procedures on a step-by-step basis through ________.

Business process reengineering focuses on improving all steps of business processes.