Exam 7: Operations Management and Quality

What makes The Red Canvas movie more personal?

Consistency is ________.

Materials management involves the flow of materials inside of the production facility,while distribution management involves the flow of finished goods.

The goal of supply chain management is better overall flow in the system.

A value chain includes an entire network of firms ,beginning with suppliers and ending when production is complete.

Short Case Scenario 7-1 Alan Jackson is the founder and owner of Sky Scooters, a small manufacturing company located in San Jose, California. For years, Alan toyed with ideas for a motorized scooter. Seeing the success of the Segway scooter, Alan decided to act. Although his design, the Sky Cruiser, is not as well known as the Segway, it incorporates many of the same benefits. Adding to its appeal, the Sky Cruiser sells for almost $1,000 less than the Segway. Virtually all Sky Cruisers are sold through direct appeals on the QVC shopping network. Overwhelmed by recent demand, Alan has hired his sister, Colette. Colette, a recent business school graduate, has suggested that Alan consider a just-in-time production system. Alan wonders if this would be in his best interest. -What advantages could Sky Scooters expect from switching to a just-in-time system?

Short Case Scenario 7-1 Alan Jackson is the founder and owner of Sky Scooters, a small manufacturing company located in San Jose, California. For years, Alan toyed with ideas for a motorized scooter. Seeing the success of the Segway scooter, Alan decided to act. Although his design, the Sky Cruiser, is not as well known as the Segway, it incorporates many of the same benefits. Adding to its appeal, the Sky Cruiser sells for almost $1,000 less than the Segway. Virtually all Sky Cruisers are sold through direct appeals on the QVC shopping network. Overwhelmed by recent demand, Alan has hired his sister, Colette. Colette, a recent business school graduate, has suggested that Alan consider a just-in-time production system. Alan wonders if this would be in his best interest. -Explain just-in-time production.

The amount of a product that a company can produce under normal working conditions is its capacity.

Explain how custom-products layout is grouped according to function.For example,in the local print shop,they are doing a custom job for a college's annual report.There are pictures to be included,financial information,and an envelope for annual giving,all the while needing to be collated,stapled and mailed.

________ is the acquisition of the raw materials a company needs to produce its products.

What was the origin of the movie Way of the Guardian?

Which of the following is NOT one of the areas of materials management?

________ systems are designed for smooth production flow that avoid inefficiencies,eliminate unnecessary inventories,and continuously improve production processes.

In a ________ system,the customer is part of the system during service delivery.

________ is the systematic direction and control of the processes that transform resources into finished products.

The goal of supply chain management is to reduce the number of links in the channel.

Describe two alternatives for production facility layouts.

TQM stands for:

When Toshiba takes apart a Xerox copier and tests each component,it is engaging in ________.

ISO 9000 is a certification program attesting that a factory,laboratory,or office has met the rigorous requirements set by the International Organization for Standardization.