Exam 1: Innovative Management for a Changing World

CASE Scenario - Barry Miller The promotion to first line manager took place just six weeks ago for Barry Miller. He was well qualified for the promotion, but the new job still required a lot of training. One of the challenges has been to coordinate the production of his team with the needs of the sales department and with the availability of raw materials from his suppliers. Setting priorities and developing schedules to accomplish the work is a part of Barry's job that he has really enjoyed. The challenges to maintain high rapport and to build a strong team with his employees have already brought him a lot of satisfaction. In reflecting about the last six weeks, Barry concludes that he is very happy about his new job. -The managerial skill that is least important at Barry's middle-level management position is:

The most important responsibilities for _____ managers include communicating a shared vision for the organization and shaping corporate culture.

Today's managers rely on "management by keeping tabs" and play the role of a controller instead of an enabler.

Which of the following is an informational role, according to Mintzberg?

In the figurehead role, the manager performs ceremonial and symbolic duties.

The _____ role involves deciding who gets what resources.

Technological advances have resulted in employees becoming more empowered.

One of the things managers enjoy doing the most is:

Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer. This is an example of organizational:

Managers use conceptual, human, and technical skills to perform the four management functions of planning, organizing, leading, and controlling in all organizations.

Companies can survive over the long run without innovation.

One of the biggest mistakes during turbulent times is managers' failure to comprehend and adapt to the rapid pace of change in the world around them.

Marley is the executive director of the local Community for Critters. Her level in the management hierarchy is that of a(n):

Department heads and division managers are examples of _____ managers.

Sally is vice president of administration at a large non-profit charity for animals. She most likely falls within which management level?

Taylor Brittingham is a general manager. Which of the following best describes her position?

Patty Rohrer is the director of human resources at Pet Grooming, Inc. She can be best described as a:

According to the Manager's Shoptalk in Chapter 1, before becoming a manager, would-be managers should consider which of the following:

If a manager finds several new competitors on the horizon, they may need to spend more time in the which role?

_____ skills is the cognitive ability to see the organization as a whole and the relationship among its parts.