Question 1

According to the Manager's Shoptalk of chapter 2, which of the following is not in the top five contemporary management tools?

Accepted Answer

A)  Collaborative innovation 
B)  Mission and vision statements 
C)  Benchmarking 
D)  Strategic planning 
E)  Customer relationship management 
A)  Collaborative innovation 
B)  Mission and vision statements 
C)  Benchmarking 
D)  Strategic planning 
E)  Customer relationship management

Question 2

The findings provided by the Hawthorne Studies provided the impetus for the _____, despite flawed methodology or inaccurate conclusions.

Accepted Answer

A)  classical perspective 
B)  humanistic perspective 
C)  scientific management 
D)  bureaucratic organizations 
E)  contingency perspective 
A)  classical perspective 
B)  humanistic perspective 
C)  scientific management 
D)  bureaucratic organizations 
E)  contingency perspective

Question 3

The implementation of small incremental improvements in all areas of the organization on an ongoing basis is referred to as:

Accepted Answer

A)  benchmarking. 
B)  empowerment. 
C)  systems theory. 
D)  contingency perspective. 
E)  continuous improvement. 
A)  benchmarking. 
B)  empowerment. 
C)  systems theory. 
D)  contingency perspective. 
E)  continuous improvement.

Question 4

Contingency thinking is the ability to see both the distinct elements of a system or situation and the complex and changing interaction among those elements.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is not a criticism of scientific management?

Accepted Answer

A)  It does not appreciate the social context of work. 
B)  It does not appreciate the higher needs of workers. 
C)  It does not appreciate the careful study of tasks and jobs. 
D)  It does not acknowledge variance among individuals. 
E)  It tends to regard workers as uninformed and ignored their ideas and suggestions. 
A)  It does not appreciate the social context of work. 
B)  It does not appreciate the higher needs of workers. 
C)  It does not appreciate the careful study of tasks and jobs. 
D)  It does not acknowledge variance among individuals. 
E)  It tends to regard workers as uninformed and ignored their ideas and suggestions.

Question 6

The behavioral sciences approach is based on which of the following disciplines?

Accepted Answer

A)  Anthropology 
B)  Economics 
C)  Sociology 
D)  Psychology 
E)  All of these 
A)  Anthropology 
B)  Economics 
C)  Sociology 
D)  Psychology 
E)  All of these

Question 7

Discuss the differences between the case view, the universalist view, and the contingency view.

Accepted Answer

These viewpoints relate to the applicabi

Question 8

Which of these refers to the management thinking and practice that emphasizes satisfaction of employees' basic needs as the key to increased worker productivity?

Accepted Answer

A)  Scientific management perspective 
B)  Human resource perspective 
C)  Management science perspective 
D)  Behavioral sciences approach 
E)  Human relations movement 
A)  Scientific management perspective 
B)  Human resource perspective 
C)  Management science perspective 
D)  Behavioral sciences approach 
E)  Human relations movement

Question 9

_____ refers to the field of management that specializes in the physical production of goods or services.

Accepted Answer

Operations

Question 10

_____ is the most current management perspective.

Accepted Answer

A)  Total quality management 
B)  Contingency views 
C)  Systems theory 
D)  Open (collaborative) innovation 
E)  Classical perspective. 
A)  Total quality management 
B)  Contingency views 
C)  Systems theory 
D)  Open (collaborative) innovation 
E)  Classical perspective.

Question 11

Time and motion studies that resulted in drastic reduction in the time patients spent on the operating table were pioneered by _____.

Accepted Answer

A)  Edward Deming 
B)  Henry Gantt 
C)  Max Weber 
D)  Mary Parker Follett 
E)  Frank Gilbreth 
A)  Edward Deming 
B)  Henry Gantt 
C)  Max Weber 
D)  Mary Parker Follett 
E)  Frank Gilbreth

Question 12

The Forestville Freeze is regionally known for its employee training programs. Managers at the Freeze conduct research to determine the best candidate interviewing techniques. This involves the use of which management approach?

Accepted Answer

A)  Administrative principles approach 
B)  Bureaucratic approach 
C)  Behavioral sciences approach 
D)  Humanistic approach 
E)  Scientific management approach 
A)  Administrative principles approach 
B)  Bureaucratic approach 
C)  Behavioral sciences approach 
D)  Humanistic approach 
E)  Scientific management approach

Question 13

The management science perspective emerged after World War II to treat problems associated with:

Accepted Answer

A)  modern global warfare. 
B)  environmental issues. 
C)  employee involvement. 
D)  Germany. 
E)  improving manufacturing. 
A)  modern global warfare. 
B)  environmental issues. 
C)  employee involvement. 
D)  Germany. 
E)  improving manufacturing.

Question 14

A management perspective that emerged during the nineteenth and early twentieth centuries that emphasized a rational, scientific approach to the study of management and sought to make organizations efficient operating machines is called _____.

Accepted Answer

classical

Question 15

Organizational development is one specific set of management techniques based in the _____ approach.

Accepted Answer

The answer of Organizational development is one specific set of...

According to the Manager's Shoptalk of chapter 2, which of the following is not in the top five contemporary management tools?

The findings provided by the Hawthorne Studies provided the impetus for the _____, despite flawed methodology or inaccurate conclusions.

The implementation of small incremental improvements in all areas of the organization on an ongoing basis is referred to as:

Contingency thinking is the ability to see both the distinct elements of a system or situation and the complex and changing interaction among those elements.

Which of the following is not a criticism of scientific management?

The behavioral sciences approach is based on which of the following disciplines?

Discuss the differences between the case view, the universalist view, and the contingency view.

Which of these refers to the management thinking and practice that emphasizes satisfaction of employees' basic needs as the key to increased worker productivity?

_____ refers to the field of management that specializes in the physical production of goods or services.

_____ is the most current management perspective.

Time and motion studies that resulted in drastic reduction in the time patients spent on the operating table were pioneered by _____.

The Forestville Freeze is regionally known for its employee training programs. Managers at the Freeze conduct research to determine the best candidate interviewing techniques. This involves the use of which management approach?

The management science perspective emerged after World War II to treat problems associated with:

A management perspective that emerged during the nineteenth and early twentieth centuries that emphasized a rational, scientific approach to the study of management and sought to make organizations efficient operating machines is called _____.

Organizational development is one specific set of management techniques based in the _____ approach.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters

Exam 2: The Evolution of Management Thinking

According to the Manager's Shoptalk of chapter 2, which of the following is not in the top five contemporary management tools?

The findings provided by the Hawthorne Studies provided the impetus for the _____, despite flawed methodology or inaccurate conclusions.

The implementation of small incremental improvements in all areas of the organization on an ongoing basis is referred to as:

Contingency thinking is the ability to see both the distinct elements of a system or situation and the complex and changing interaction among those elements.

Which of the following is not a criticism of scientific management?

The behavioral sciences approach is based on which of the following disciplines?

Discuss the differences between the case view, the universalist view, and the contingency view.

Which of these refers to the management thinking and practice that emphasizes satisfaction of employees' basic needs as the key to increased worker productivity?

_____ refers to the field of management that specializes in the physical production of goods or services.

_____ is the most current management perspective.

Time and motion studies that resulted in drastic reduction in the time patients spent on the operating table were pioneered by _____.

The Forestville Freeze is regionally known for its employee training programs. Managers at the Freeze conduct research to determine the best candidate interviewing techniques. This involves the use of which management approach?

The management science perspective emerged after World War II to treat problems associated with:

A management perspective that emerged during the nineteenth and early twentieth centuries that emphasized a rational, scientific approach to the study of management and sought to make organizations efficient operating machines is called _____.

Organizational development is one specific set of management techniques based in the _____ approach.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters