Question 1

The three subfields of the classical perspective include:

Accepted Answer

A)  quantitative management, behavioral science, and administrative management. 
B)  bureaucratic organization, quantitative management, and the human relations movement. 
C)  administrative management, bureaucratic organization, and scientific management. 
D)  scientific management, quantitative management, and administrative management. 
E)  none of these. 
A)  quantitative management, behavioral science, and administrative management. 
B)  bureaucratic organization, quantitative management, and the human relations movement. 
C)  administrative management, bureaucratic organization, and scientific management. 
D)  scientific management, quantitative management, and administrative management. 
E)  none of these.

Question 2

According to Douglas McGregor, Theory X and Theory Y provide two opposing views of workers, where Theory X recognizes that workers enjoy achievement and responsibility, while Theory Y recognizes that workers will avoid work whenever possible.

Accepted Answer

A) True 
 B)False

Question 3

A contingency view argues that there is one best way to manage an organization.

Accepted Answer

A) True 
 B)False

Question 4

Standardization of work and wage incentives are characteristics of:

Accepted Answer

A)  bureaucratic organizations. 
B)  scientific management. 
C)  quantitative management. 
D)  administrative management. 
E)  behavioral science. 
A)  bureaucratic organizations. 
B)  scientific management. 
C)  quantitative management. 
D)  administrative management. 
E)  behavioral science.

Question 5

The _____ view of management is an integration of the case and universalist viewpoints.

Accepted Answer

The answer of The _____ view of management is an...

Question 6

Matrix Dress Designs operates using the concept of empowerment, where employees act independently and with management facilitating rather than controlling workers. These qualities represent which management approach?

Accepted Answer

A)  Administrative principles approach 
B)  Bureaucratic approach 
C)  Scientific management approach 
D)  Humanistic approach 
E)  Behavioral sciences approach 
A)  Administrative principles approach 
B)  Bureaucratic approach 
C)  Scientific management approach 
D)  Humanistic approach 
E)  Behavioral sciences approach

Question 7

_____ is a process whereby companies find out how others do something better than they do and then try to imitate or improve on it.

Accepted Answer

A)  TQM 
B)  Continuous improvement 
C)  Benchmarking 
D)  Empowerment 
E)  MBO 
A)  TQM 
B)  Continuous improvement 
C)  Benchmarking 
D)  Empowerment 
E)  MBO

Question 8

The field of management that specializes in the physical production of goods or services refers to operations management.

Accepted Answer

A) True 
 B)False

Question 9

Chester Bernard felt that _____ could help a poorly managed organization.

Accepted Answer

A)  bureaucracy 
B)  line managers 
C)  efficiencies 
D)  informal relations 
E)  top/down flow of information 
A)  bureaucracy 
B)  line managers 
C)  efficiencies 
D)  informal relations 
E)  top/down flow of information

Question 10

Most early interpretations of the Hawthorne studies argued that the factor that best explained increased output was _____.

Accepted Answer

A)  money 
B)  days off 
C)  human relations 
D)  lighting 
E)  free food 
A)  money 
B)  days off 
C)  human relations 
D)  lighting 
E)  free food

Question 11

Which of these forces comprises unwritten, common rules and perceptions about relationships?

Accepted Answer

A)  Economic forces 
B)  Political forces 
C)  Social forces 
D)  Legal forces 
E)  Personal forces 
A)  Economic forces 
B)  Political forces 
C)  Social forces 
D)  Legal forces 
E)  Personal forces

Question 12

Mary Parker Follett thought of leadership as _____, rather than techniques.

Accepted Answer

A)  systems 
B)  procedures 
C)  people 
D)  efficiencies 
E)  statistics 
A)  systems 
B)  procedures 
C)  people 
D)  efficiencies 
E)  statistics

Question 13

Briefly describe what happened in the Hawthorne Studies and explain the results and conclusions of these studies.

Accepted Answer

Harvard researchers, working under the d

Question 14

The humanistic perspective contains three subfields: scientific management, bureaucratic organizations, and administrative principles.

Accepted Answer

A) True 
 B)False

Question 15

A subfield of the classical management perspective that focused on the total organization rather than the individual worker, delineating the management functions of planning, organizing, commanding, coordinating, and controlling is called _____.

Accepted Answer

administra

Question 16

The classical perspective on management emerged during the 1800's.

Accepted Answer

A) True 
 B)False

Question 17

A social group within an organization is part of the:

Accepted Answer

A)  formal organizational structure. 
B)  informal organization. 
C)  scalar chain. 
D)  reorganization process. 
E)  top management level. 
A)  formal organizational structure. 
B)  informal organization. 
C)  scalar chain. 
D)  reorganization process. 
E)  top management level.

Question 18

_____ forces refer to those aspects of a culture that guide and influence relationships among people.

Accepted Answer

A)  Social 
B)  Political 
C)  Economic 
D)  Technological 
E)  Legal 
A)  Social 
B)  Political 
C)  Economic 
D)  Technological 
E)  Legal

Question 19

An assumption of Theory Y is that the average human being has an inherent dislike of work and will avoid it if possible.

Accepted Answer

A) True 
 B)False

Question 20

Customer relationship management systems collect and manage large amounts of data about customers and make them available to employees.

Accepted Answer

A) True 
 B)False

The three subfields of the classical perspective include:

According to Douglas McGregor, Theory X and Theory Y provide two opposing views of workers, where Theory X recognizes that workers enjoy achievement and responsibility, while Theory Y recognizes that workers will avoid work whenever possible.

A contingency view argues that there is one best way to manage an organization.

Standardization of work and wage incentives are characteristics of:

The _____ view of management is an integration of the case and universalist viewpoints.

Matrix Dress Designs operates using the concept of empowerment, where employees act independently and with management facilitating rather than controlling workers. These qualities represent which management approach?

_____ is a process whereby companies find out how others do something better than they do and then try to imitate or improve on it.

The field of management that specializes in the physical production of goods or services refers to operations management.

Chester Bernard felt that _____ could help a poorly managed organization.

Most early interpretations of the Hawthorne studies argued that the factor that best explained increased output was _____.

Which of these forces comprises unwritten, common rules and perceptions about relationships?

Mary Parker Follett thought of leadership as _____, rather than techniques.

Briefly describe what happened in the Hawthorne Studies and explain the results and conclusions of these studies.

The humanistic perspective contains three subfields: scientific management, bureaucratic organizations, and administrative principles.

A subfield of the classical management perspective that focused on the total organization rather than the individual worker, delineating the management functions of planning, organizing, commanding, coordinating, and controlling is called _____.

The classical perspective on management emerged during the 1800's.

A social group within an organization is part of the:

_____ forces refer to those aspects of a culture that guide and influence relationships among people.

An assumption of Theory Y is that the average human being has an inherent dislike of work and will avoid it if possible.

Customer relationship management systems collect and manage large amounts of data about customers and make them available to employees.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters

Exam 2: The Evolution of Management Thinking

The three subfields of the classical perspective include:

According to Douglas McGregor, Theory X and Theory Y provide two opposing views of workers, where Theory X recognizes that workers enjoy achievement and responsibility, while Theory Y recognizes that workers will avoid work whenever possible.

A contingency view argues that there is one best way to manage an organization.

Standardization of work and wage incentives are characteristics of:

The _____ view of management is an integration of the case and universalist viewpoints.

Matrix Dress Designs operates using the concept of empowerment, where employees act independently and with management facilitating rather than controlling workers. These qualities represent which management approach?

_____ is a process whereby companies find out how others do something better than they do and then try to imitate or improve on it.

The field of management that specializes in the physical production of goods or services refers to operations management.

Chester Bernard felt that _____ could help a poorly managed organization.

Most early interpretations of the Hawthorne studies argued that the factor that best explained increased output was _____.

Which of these forces comprises unwritten, common rules and perceptions about relationships?

Mary Parker Follett thought of leadership as _____, rather than techniques.

Briefly describe what happened in the Hawthorne Studies and explain the results and conclusions of these studies.

The humanistic perspective contains three subfields: scientific management, bureaucratic organizations, and administrative principles.

A subfield of the classical management perspective that focused on the total organization rather than the individual worker, delineating the management functions of planning, organizing, commanding, coordinating, and controlling is called _____.

The classical perspective on management emerged during the 1800's.

A social group within an organization is part of the:

_____ forces refer to those aspects of a culture that guide and influence relationships among people.

An assumption of Theory Y is that the average human being has an inherent dislike of work and will avoid it if possible.

Customer relationship management systems collect and manage large amounts of data about customers and make them available to employees.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters