Exam 11: Managing Change and Innovation

Which of the following is the reinforcement stage of organization development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization?

Which of the following refers to the generation of novel solutions to perceived problems?

The _____ approach to change implementation should be used when users have power to resist.

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as _____ .

_____ schedule materials to arrive at a company just as they are needed on the production line.

A change agent is an OD specialist who contracts with an organization to facilitate change.

High-Low Productions recently appointed 75 employees and external stakeholders to a temporary group that would discuss problems and opportunities, and would gather perspectives on changes that need to take place within the company. High-Low Productions is utilizing which organizational change tool?

Organizational development involves the application of behavioral science techniques to improve an organization's effectiveness and success.

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as _____ .

Artful Innovations Inc. operates with open channels of communication and an established suggestion system that encourages brainstorming and freewheeling discussions. Artful Innovations can best be described as a(n)_____ type of organization.

_____ extends the search for and commercialization of new ideas beyond the boundaries of the organization.

Cooltown University recently invited members of its social network group to enter a contest on YouTune to design the best video promoting the university. This is an example of what innovative approach?

_____ indicates a disparity between existing and desired performance levels.

The horizontal linkage model is best applied to a:

Organizational change refers to the adoption of a new idea or behavior by an organization.

Training is one of the most frequently used approaches to changing people's mindsets.

A(n) _____ is a unit separate from the rest of the organization and is responsible for developing and initiating a major innovation.

Which of the following is defined by the text as the application of behavioral science knowledge to improve an organization's health and effectiveness through its ability to cope with environmental changes, improve internal relationships, and increase problem-solving capabilities?

Which of the following is a change in the manner in which an organization does its work?

People change starts with training everyone in the organization.