Exam 11: Managing Change and Innovation

The innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation is known as _____.

When a change involves multiple departments, top management support is especially important.

Which approach should a group use to resist change if the group has power over implementation and if the group will lose out in the change?

The innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation is known as _____ .

_____ is the lack of information about future events.

Lack of understanding or trust are the most common reasons for resistance to change.

_____ is an approach that brings together participants from all parts of the organization to discuss problems or opportunities and plan for major change.

Managers and employees that are most involved in an innovation or potential change are often those that seem to prefer the status quo.

The idea in the large group intervention is to get a sample of people who may have an interest in the organization, gather perspectives from the selected parts of the system, and allow the sample to create a collective future.

The acceptance of mistakes, the freedom to discuss ideas, and the assignment of nonspecialists to problems are characteristics of creative organizations or departments.

A _____ change is related to the organization production process.

Shared development of innovations among several departments is emphasized by the _____ approach to innovation

Innovation requires the coordination that occurs with the _____ .

Cyrus's Resort has proposed some major structural changes within their organization. Some of the employees fear that they will lose power with the changes. They begin voicing resistance to the changes. What barrier to change are they exhibiting?

Organizational development specialists identify three distinct steps for achieving behavioral and attitudinal changes. These are

_____ change is a change in the attitudes and behaviors of a few employees in the organization.

An approach to innovation that emphasizes shared development of innovations among several departments is referred to as the horizontal linkage model.

CASE Scenario - Jaimie Hall The continuing development and improvement of computer information systems has made a powerful impression on Jaimie Hall, CEO of See-Saw City (SSC). The current computer system at SSC is seven years old, and while still highly useful and reliable, Jaimie is wondering if a new system would be more efficient and more useful. Jaimie recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability. -Jaimie also recognizes that there are four roles in organizational change. Which of the following is NOT one of those roles?

For the compact disc industry, the advent of MP3 technology can best be described as what type of innovation?

Confrontation, authoritarianism, and disciplined exploration are characteristics of the creative individuals.