Question 1

A product change is a change in the organization's product or service outputs.

Accepted Answer

A) True 
 B)False

Question 2

The _____ is a unit separate from the rest of the organization responsible for the development of a major innovation.

Accepted Answer

A)  new product group 
B)  matrix group 
C)  new-venture team 
D)  vertical group 
E)  change team 
A)  new product group 
B)  matrix group 
C)  new-venture team 
D)  vertical group 
E)  change team

Question 3

List the three distinct steps for achieving behavioral and attitudinal change.

Accepted Answer

Unfreezing

Question 4

Three of the most popular and effective OD activities are team building, survey feedback, and large-group interventions.

Accepted Answer

A) True 
 B)False

Question 5

CASE
Scenario - Jaimie Hall
The continuing development and improvement of computer information systems has made a powerful impression on Jaimie Hall, CEO of See-Saw City (SSC). The current computer system at SSC is seven years old, and while still highly useful and reliable, Jaimie is wondering if a new system would be more efficient and more useful. Jaimie recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability.
-In planning how to implement the new system, Jaimie can anticipate some resistance to the new system. This resistance can come from all of the following, EXCEPT :

Accepted Answer

A)  self interest of the resisting employees. 
B)  lack of understanding of the new system. 
C)  uncertainty, or a lack of information. 
D)  different departments pursuing different goals. 
E)  all of these can create resistance. 
A)  self interest of the resisting employees. 
B)  lack of understanding of the new system. 
C)  uncertainty, or a lack of information. 
D)  different departments pursuing different goals. 
E)  all of these can create resistance.

Question 6

The second stage in Lewin's change model, _____ , occurs when individuals experiment with new behavior and learn new skills to be used in the workplace.

Accepted Answer

The answer of The second stage in Lewin's change model,...

Question 7

A step in the diagnosis stage of organizational development in which participants are made aware of problems is referred to as _____,

Accepted Answer

A)  change agent 
B)  changing 
C)  refreezing 
D)  unfreezing 
E)  exercising 
A)  change agent 
B)  changing 
C)  refreezing 
D)  unfreezing 
E)  exercising

Question 8

Sandbox Sally's, Inc. is making some changes to the work schedules of its employees. Some of the employees are not happy with the changes. As their manager, Harry tells them that they can accept it or leave. What approach to change implementation is Harry using?

Accepted Answer

A)  Negotiation 
B)  Top management support 
C)  Participation 
D)  Coercion 
E)  Education 
A)  Negotiation 
B)  Top management support 
C)  Participation 
D)  Coercion 
E)  Education

Question 9

Explain the concept of force field analysis.

Accepted Answer

Force field analysis was first proposed

Question 10

Organizational development can help managers address problems such as merger/acquisitions, conflict management, and _____ .

Accepted Answer

A)  cultural changes 
B)  force field analysis 
C)  organizational productivity 
D)  organizational decline/revitalization 
E)  none of these 
A)  cultural changes 
B)  force field analysis 
C)  organizational productivity 
D)  organizational decline/revitalization 
E)  none of these

Question 11

A fund providing resources from which individuals and groups draw to develop new ideas, products, or businesses is referred to as a _____.

Accepted Answer

A)  personal fund 
B)  development fund 
C)  new-venture fund 
D)  change fund 
E)  mutual fund 
A)  personal fund 
B)  development fund 
C)  new-venture fund 
D)  change fund 
E)  mutual fund

Question 12

After every quarterly board meeting, Bernice's Bracelets, Inc. announces big changes. They usually do not follow through on these changes. What is causing this lack of enthusiasm?

Accepted Answer

A)  Disagreements about the benefits 
B)  Self interests 
C)  A lack of trust 
D)  Goals and assessments 
E)  Competitors 
A)  Disagreements about the benefits 
B)  Self interests 
C)  A lack of trust 
D)  Goals and assessments 
E)  Competitors

Question 13

Which of the following symbolizes to all employees that the change is important for the organization?

Accepted Answer

A)  Education 
B)  Coercion 
C)  Participation 
D)  Negotiation 
E)  Top management support 
A)  Education 
B)  Coercion 
C)  Participation 
D)  Negotiation 
E)  Top management support

Question 14

Which of the following refers to a major shift in the norms, values, attitudes, and mindset of the entire organization?

Accepted Answer

A)  Organization change 
B)  Organization development 
C)  People change 
D)  Culture change 
E)  Artifact change 
A)  Organization change 
B)  Organization development 
C)  People change 
D)  Culture change 
E)  Artifact change

Question 15

Explain the horizontal linkage model.

Accepted Answer

The horizontal linkage model is defined

Question 16

_____ is NOT a type of current problem that organizational development can help address.

Accepted Answer

A)  Mergers 
B)  Acquisitions 
C)  Diversification 
D)  Organizational decline 
E)  Conflict management 
A)  Mergers 
B)  Acquisitions 
C)  Diversification 
D)  Organizational decline 
E)  Conflict management

Question 17

All of the following are critical innovation strategies for changing products and technologies EXCEPT _____.

Accepted Answer

A)  exploration 
B)  cooperation 
C)  innovation roles 
D)  risk propensity 
E)  all of these are critical innovation strategies 
A)  exploration 
B)  cooperation 
C)  innovation roles 
D)  risk propensity 
E)  all of these are critical innovation strategies

Question 18

The _____ model is an approach to product change that emphasizes shared development of innovations among several departments.

Accepted Answer

The answer of The _____ model is an approach to...

Question 19

The _____ role in organizational change involves providing a "reality test."

Accepted Answer

The answer of The _____ role in organizational change involves...

Question 20

What is organizational change and what are two major areas of change in organizations?

Accepted Answer

Organizational change is the adoption of

A product change is a change in the organization's product or service outputs.

The _____ is a unit separate from the rest of the organization responsible for the development of a major innovation.

List the three distinct steps for achieving behavioral and attitudinal change.

Three of the most popular and effective OD activities are team building, survey feedback, and large-group interventions.

The second stage in Lewin's change model, _____ , occurs when individuals experiment with new behavior and learn new skills to be used in the workplace.

A step in the diagnosis stage of organizational development in which participants are made aware of problems is referred to as _____,

Sandbox Sally's, Inc. is making some changes to the work schedules of its employees. Some of the employees are not happy with the changes. As their manager, Harry tells them that they can accept it or leave. What approach to change implementation is Harry using?

Explain the concept of force field analysis.

Organizational development can help managers address problems such as merger/acquisitions, conflict management, and _____ .

A fund providing resources from which individuals and groups draw to develop new ideas, products, or businesses is referred to as a _____.

After every quarterly board meeting, Bernice's Bracelets, Inc. announces big changes. They usually do not follow through on these changes. What is causing this lack of enthusiasm?

Which of the following symbolizes to all employees that the change is important for the organization?

Which of the following refers to a major shift in the norms, values, attitudes, and mindset of the entire organization?

Explain the horizontal linkage model.

_____ is NOT a type of current problem that organizational development can help address.

All of the following are critical innovation strategies for changing products and technologies EXCEPT _____.

The _____ model is an approach to product change that emphasizes shared development of innovations among several departments.

The _____ role in organizational change involves providing a "reality test."

What is organizational change and what are two major areas of change in organizations?

Innovative Management for a Changing World

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters

Exam 11: Managing Change and Innovation

A product change is a change in the organization's product or service outputs.

The _____ is a unit separate from the rest of the organization responsible for the development of a major innovation.

List the three distinct steps for achieving behavioral and attitudinal change.

Three of the most popular and effective OD activities are team building, survey feedback, and large-group interventions.

The second stage in Lewin's change model, _____ , occurs when individuals experiment with new behavior and learn new skills to be used in the workplace.

A step in the diagnosis stage of organizational development in which participants are made aware of problems is referred to as _____,

Sandbox Sally's, Inc. is making some changes to the work schedules of its employees. Some of the employees are not happy with the changes. As their manager, Harry tells them that they can accept it or leave. What approach to change implementation is Harry using?

Explain the concept of force field analysis.

Organizational development can help managers address problems such as merger/acquisitions, conflict management, and _____ .

A fund providing resources from which individuals and groups draw to develop new ideas, products, or businesses is referred to as a _____.

After every quarterly board meeting, Bernice's Bracelets, Inc. announces big changes. They usually do not follow through on these changes. What is causing this lack of enthusiasm?

Which of the following symbolizes to all employees that the change is important for the organization?

Which of the following refers to a major shift in the norms, values, attitudes, and mindset of the entire organization?

Explain the horizontal linkage model.

_____ is NOT a type of current problem that organizational development can help address.

All of the following are critical innovation strategies for changing products and technologies EXCEPT _____.

The _____ model is an approach to product change that emphasizes shared development of innovations among several departments.

The _____ role in organizational change involves providing a "reality test."

What is organizational change and what are two major areas of change in organizations?

Innovative Management for a Changing World

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters