Question 1

Which of the following describes a person who is passionately committed to a new product of idea despite rejection by others?

Accepted Answer

A)  An idea champion 
B)  A sponsor 
C)  A new-venture team 
D)  A skunkwork 
E)  An investor 
A)  An idea champion 
B)  A sponsor 
C)  A new-venture team 
D)  A skunkwork 
E)  An investor

Question 2

The three distinct steps for achieving behavioral and attitudinal change with organizational development are planning, changing,and stabilizing.

Accepted Answer

A) True 
 B)False

Question 3

At which stage of the change process do managers evaluate problems and opportunities?

Accepted Answer

A)  Monitor forces for change 
B)  Need for change 
C)  Initiate change 
D)  Implement change 
E)  Internal forces 
A)  Monitor forces for change 
B)  Need for change 
C)  Initiate change 
D)  Implement change 
E)  Internal forces

Question 4

Inventory managers at SYX Enterprises utilize an inventory control system where materials are scheduled to arrive just as they are needed on the production line. This is referred to as:

Accepted Answer

A)  restructuring. 
B)  force-field control. 
C)  total quality management. 
D)  just-in-time inventory control. 
E)  skunkwork inventory control. 
A)  restructuring. 
B)  force-field control. 
C)  total quality management. 
D)  just-in-time inventory control. 
E)  skunkwork inventory control.

Question 5

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as _____.

Accepted Answer

A)  exploration 
B)  cooperation 
C)  entrepreneurship 
D)  idea incubator 
E)  horizontal linkage 
A)  exploration 
B)  cooperation 
C)  entrepreneurship 
D)  idea incubator 
E)  horizontal linkage

Question 6

After the need for change has been perceived, the next part of the change process is implementing change.

Accepted Answer

A) True 
 B)False

Question 7

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as _____ .

Accepted Answer

The answer of The innovation strategy for changing products and...

Question 8

A step in the diagnosis stage of organizational development in which participants are made aware of problems in order to increase their willingness to change their behavior is called _____ .

Accepted Answer

The answer of A step in the diagnosis stage of...

Question 9

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as cooperation.

Accepted Answer

A) True 
 B)False

Question 10

Jurgen is one of several middle managers sent to a training course on leadership skills. Through this effort, the organization is attempting:

Accepted Answer

A)  organization change 
B)  organization development 
C)  people change 
D)  culture change 
E)  artifact change 
A)  organization change 
B)  organization development 
C)  people change 
D)  culture change 
E)  artifact change

Question 11

Creative organizations:

Accepted Answer

A)  are characterized by an unusually high number of routine jobs. 
B)  are loosely structured. 
C)  have little ambiguity. 
D)  have too many layers of management. 
E)  use a centralized decision making approach. 
A)  are characterized by an unusually high number of routine jobs. 
B)  are loosely structured. 
C)  have little ambiguity. 
D)  have too many layers of management. 
E)  use a centralized decision making approach.

Question 12

_____ change is a major shift in the norms, values, attitudes, and mindset of the entire organization.

Accepted Answer

The answer of _____ change is a major shift in...

Question 13

Refreezing is the reinforcement stage of organization development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization.

Accepted Answer

A) True 
 B)False

Question 14

_____ is defined as the adoption of a new idea or behavior by an organization.

Accepted Answer

Organizati

Question 15

Reasons employees resist change include self-interest, lack of understanding and trust, uncertainty, and different assessments and goals.

Accepted Answer

A) True 
 B)False

Question 16

Survey feedback enhances the cohesiveness and success of organizational groups and teams.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following provides a safe harbor where ideas from employees throughout the company can be developed without interference from company bureaucracy or politics?

Accepted Answer

A)  An idea champion 
B)  A sponsor 
C)  A new-venture team 
D)  An idea incubator 
E)  An inventor 
A)  An idea champion 
B)  A sponsor 
C)  A new-venture team 
D)  An idea incubator 
E)  An inventor

Question 18

List the five specific tactics that can be used to overcome employee resistance to change.

Accepted Answer

Communication and ed

Question 19

All of the following are characteristics of creative individuals EXCEPT _____.

Accepted Answer

A)  originality 
B)  playfulness 
C)  curiosity 
D)  dependence 
E)  open-mindedness 
A)  originality 
B)  playfulness 
C)  curiosity 
D)  dependence 
E)  open-mindedness

Question 20

Before implementing new changes in work schedules, Trudy's Trinkets works with the union to ensure a smooth transition. What approach to change is this company using?

Accepted Answer

A)  Negotiation 
B)  Top management support 
C)  Participation 
D)  Coercion 
E)  Education 
A)  Negotiation 
B)  Top management support 
C)  Participation 
D)  Coercion 
E)  Education

Which of the following describes a person who is passionately committed to a new product of idea despite rejection by others?

The three distinct steps for achieving behavioral and attitudinal change with organizational development are planning, changing,and stabilizing.

At which stage of the change process do managers evaluate problems and opportunities?

Inventory managers at SYX Enterprises utilize an inventory control system where materials are scheduled to arrive just as they are needed on the production line. This is referred to as:

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as _____.

After the need for change has been perceived, the next part of the change process is implementing change.

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as _____ .

A step in the diagnosis stage of organizational development in which participants are made aware of problems in order to increase their willingness to change their behavior is called _____ .

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as cooperation.

Jurgen is one of several middle managers sent to a training course on leadership skills. Through this effort, the organization is attempting:

Creative organizations:

_____ change is a major shift in the norms, values, attitudes, and mindset of the entire organization.

Refreezing is the reinforcement stage of organization development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization.

_____ is defined as the adoption of a new idea or behavior by an organization.

Reasons employees resist change include self-interest, lack of understanding and trust, uncertainty, and different assessments and goals.

Survey feedback enhances the cohesiveness and success of organizational groups and teams.

Which of the following provides a safe harbor where ideas from employees throughout the company can be developed without interference from company bureaucracy or politics?

List the five specific tactics that can be used to overcome employee resistance to change.

All of the following are characteristics of creative individuals EXCEPT _____.

Before implementing new changes in work schedules, Trudy's Trinkets works with the union to ensure a smooth transition. What approach to change is this company using?

Innovative Management for a Changing World

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters

Exam 11: Managing Change and Innovation

Which of the following describes a person who is passionately committed to a new product of idea despite rejection by others?

The three distinct steps for achieving behavioral and attitudinal change with organizational development are planning, changing,and stabilizing.

At which stage of the change process do managers evaluate problems and opportunities?

Inventory managers at SYX Enterprises utilize an inventory control system where materials are scheduled to arrive just as they are needed on the production line. This is referred to as:

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as _____.

After the need for change has been perceived, the next part of the change process is implementing change.

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as _____ .

A step in the diagnosis stage of organizational development in which participants are made aware of problems in order to increase their willingness to change their behavior is called _____ .

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as cooperation.

Jurgen is one of several middle managers sent to a training course on leadership skills. Through this effort, the organization is attempting:

Creative organizations:

_____ change is a major shift in the norms, values, attitudes, and mindset of the entire organization.

Refreezing is the reinforcement stage of organization development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization.

_____ is defined as the adoption of a new idea or behavior by an organization.

Reasons employees resist change include self-interest, lack of understanding and trust, uncertainty, and different assessments and goals.

Survey feedback enhances the cohesiveness and success of organizational groups and teams.

Which of the following provides a safe harbor where ideas from employees throughout the company can be developed without interference from company bureaucracy or politics?

List the five specific tactics that can be used to overcome employee resistance to change.

All of the following are characteristics of creative individuals EXCEPT _____.

Before implementing new changes in work schedules, Trudy's Trinkets works with the union to ensure a smooth transition. What approach to change is this company using?

Innovative Management for a Changing World

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters