Question 1

Reasons that employees resist change include self-interest, lack of understanding and trust, uncertainty, and different assessments and goals.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is defined as a planned, systematic process of change that uses behavioral science knowledge and techniques to improve an organization's health and effectiveness through its ability to adapt to the environment, improve internal relationships, and increase learning and problem-solving capabilities?

Accepted Answer

A)  Conflict management 
B)  Organizational revitalization 
C)  Organization development 
D)  Organizational change 
E)  Horizontal linkage 
A)  Conflict management 
B)  Organizational revitalization 
C)  Organization development 
D)  Organizational change 
E)  Horizontal linkage

Question 3

Which of the following provides a safe harbor where ideas from employees throughout the company can be developed without interference from company bureaucracy or politics?

Accepted Answer

A)  An idea champion 
B)  A sponsor 
C)  A new-venture team 
D)  An idea incubator 
E)  An inventor 
A)  An idea champion 
B)  A sponsor 
C)  A new-venture team 
D)  An idea incubator 
E)  An inventor

Question 4

__________ uses formal bargaining to win acceptance and approval of a desired change.

Accepted Answer

A)  Communication and education 
B)  Participation 
C)  Coercion 
D)  Negotiation 
E)  Top management support 
A)  Communication and education 
B)  Participation 
C)  Coercion 
D)  Negotiation 
E)  Top management support

Question 5

A __________ change is a change in the organization's product or service outputs.

Accepted Answer

A)  technology 
B)  product 
C)  entrepreneurship 
D)  creative 
E)  incremental 
A)  technology 
B)  product 
C)  entrepreneurship 
D)  creative 
E)  incremental

Question 6

Sandbox Sally's, Inc. is making some changes to the work schedules of its employees. Some of the employees are not happy with the changes. As their manager, Harry tells them that they can accept it or leave. Which of the following approaches to change implementation is Harry using?

Accepted Answer

A)  Negotiation 
B)  Top management support 
C)  Participation 
D)  Coercion 
E)  Communication and education 
A)  Negotiation 
B)  Top management support 
C)  Participation 
D)  Coercion 
E)  Communication and education

Question 7

Three of the most popular and effective organization development activities are team-building activities, survey-feedback activities, and large-group interventions.

Accepted Answer

A) True 
 B)False

Question 8

Jaimie Hall
The continuing development and improvement of computer information systems has made a powerful impression on Jaimie Hall, CEO of See-Saw City (SSC). The current computer system at SSC is seven years old, and while still highly useful and reliable, Jaimie is wondering if a new system would be more efficient and more useful. Jaimie recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability.
-In planning how to implement the new system, Jaimie can anticipate some resistance to the new system. This resistance can come from all of the following except:

Accepted Answer

A)  self-interest of the resisting employees. 
B)  lack of understanding of the new system. 
C)  uncertainty, or a lack of information. 
D)  different departments pursuing different goals. 
E)  too much information from top managers. 
A)  self-interest of the resisting employees. 
B)  lack of understanding of the new system. 
C)  uncertainty, or a lack of information. 
D)  different departments pursuing different goals. 
E)  too much information from top managers.

Question 9

The idea in the large-group intervention is to get a sample of people who may have an interest in the organization, gather perspectives from the selected parts of the system, and allow the sample to create a collective future through sustained, guided dialogue.

Accepted Answer

A) True 
 B)False

Question 10

List the four reasons why people tend to resist change.

Accepted Answer

Self-interest, lack

Question 11

__________ refers to a change in the attitudes and behaviors of a few employees in the organization.

Accepted Answer

The answer of __________ refers to a change in the...

Question 12

__________ is an organization development intervention that enhances cohesiveness by helping groups of people learn to work together as a team

Accepted Answer

The answer of __________ is an organization development intervention that...

Question 13

List the five specific tactics that can be used to overcome resistance to change.

Accepted Answer

Top management suppo

Question 14

TooEasy, Inc. is changing from a manual ordering system to a computer-based ordering system. As part of the implementation procedures, the company invests in detailed, comprehensive training classes. Which of the following approaches to change implementation is TooEasy using?

Accepted Answer

A)  Communication and education 
B)  Top management support 
C)  Participation 
D)  Coercion 
E)  Negotiation 
A)  Communication and education 
B)  Top management support 
C)  Participation 
D)  Coercion 
E)  Negotiation

Question 15

__________ is a technique for determining which forces drive a proposed change and which forces restrain it.

Accepted Answer

Force-fiel

Question 16

High-Low Productions recently appointed 75 employees and external stakeholders to a temporary group that would discuss problems and opportunities, and would gather perspectives on changes that need to take place within the company. High-Low Productions is utilizing which organization development activity?

Accepted Answer

A)  Team building 
B)  A skunkworks 
C)  Survey feedback 
D)  Focus group 
E)  Large-group intervention 
A)  Team building 
B)  A skunkworks 
C)  Survey feedback 
D)  Focus group 
E)  Large-group intervention

Question 17

Implementing change is often one of the most difficult aspects of organization management. Imagine that you are the Human Resources Director of a corporation, and your company's executive team has asked you to develop a new dress code. Using this example, write an essay explaining why employees might resist the new dress code. Then map out a plan for developing and implementing the code in a way that might overcome some of this resistance.

Accepted Answer

Employees may resist the new dress code

Question 18

A need for change is a disparity between existing and desired performance levels.

Accepted Answer

A) True 
 B)False

Question 19

Productive innovation refers to innovations in products or services that typically start small and end up completely replacing an existing product or service technology for producers and consumers.

Accepted Answer

A) True 
 B)False

Question 20

Change, according to Kurt Lewin, is a result of the competition between forced and unforced fields.

Accepted Answer

A) True 
 B)False

Reasons that employees resist change include self-interest, lack of understanding and trust, uncertainty, and different assessments and goals.

Which of the following provides a safe harbor where ideas from employees throughout the company can be developed without interference from company bureaucracy or politics?

__________ uses formal bargaining to win acceptance and approval of a desired change.

A __________ change is a change in the organization's product or service outputs.

Sandbox Sally's, Inc. is making some changes to the work schedules of its employees. Some of the employees are not happy with the changes. As their manager, Harry tells them that they can accept it or leave. Which of the following approaches to change implementation is Harry using?

Three of the most popular and effective organization development activities are team-building activities, survey-feedback activities, and large-group interventions.

The idea in the large-group intervention is to get a sample of people who may have an interest in the organization, gather perspectives from the selected parts of the system, and allow the sample to create a collective future through sustained, guided dialogue.

List the four reasons why people tend to resist change.

__________ refers to a change in the attitudes and behaviors of a few employees in the organization.

__________ is an organization development intervention that enhances cohesiveness by helping groups of people learn to work together as a team

List the five specific tactics that can be used to overcome resistance to change.

TooEasy, Inc. is changing from a manual ordering system to a computer-based ordering system. As part of the implementation procedures, the company invests in detailed, comprehensive training classes. Which of the following approaches to change implementation is TooEasy using?

__________ is a technique for determining which forces drive a proposed change and which forces restrain it.

A need for change is a disparity between existing and desired performance levels.

Productive innovation refers to innovations in products or services that typically start small and end up completely replacing an existing product or service technology for producers and consumers.

Change, according to Kurt Lewin, is a result of the competition between forced and unforced fields.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start-Ups and New Ventures

Planning and Global Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Human Resources

Managing Diversity

Understanding Invidividual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters

Exam 11: Managing Change and Innovation

Reasons that employees resist change include self-interest, lack of understanding and trust, uncertainty, and different assessments and goals.

Which of the following provides a safe harbor where ideas from employees throughout the company can be developed without interference from company bureaucracy or politics?

__________ uses formal bargaining to win acceptance and approval of a desired change.

A __________ change is a change in the organization's product or service outputs.

Sandbox Sally's, Inc. is making some changes to the work schedules of its employees. Some of the employees are not happy with the changes. As their manager, Harry tells them that they can accept it or leave. Which of the following approaches to change implementation is Harry using?

Three of the most popular and effective organization development activities are team-building activities, survey-feedback activities, and large-group interventions.

The idea in the large-group intervention is to get a sample of people who may have an interest in the organization, gather perspectives from the selected parts of the system, and allow the sample to create a collective future through sustained, guided dialogue.

List the four reasons why people tend to resist change.

__________ refers to a change in the attitudes and behaviors of a few employees in the organization.

__________ is an organization development intervention that enhances cohesiveness by helping groups of people learn to work together as a team

List the five specific tactics that can be used to overcome resistance to change.

TooEasy, Inc. is changing from a manual ordering system to a computer-based ordering system. As part of the implementation procedures, the company invests in detailed, comprehensive training classes. Which of the following approaches to change implementation is TooEasy using?

__________ is a technique for determining which forces drive a proposed change and which forces restrain it.

A need for change is a disparity between existing and desired performance levels.

Productive innovation refers to innovations in products or services that typically start small and end up completely replacing an existing product or service technology for producers and consumers.

Change, according to Kurt Lewin, is a result of the competition between forced and unforced fields.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start-Ups and New Ventures

Planning and Global Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Human Resources

Managing Diversity

Understanding Invidividual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters