Question 1

A new-venture team is a unit separate from the rest of the organization that is responsible for developing and initiating a major innovation.

Accepted Answer

A) True 
 B)False

Question 2

With __________, organization development change agents survey employees to gather their opinions regarding corporate values, leadership, participation, cohesiveness, and other aspects of the organization, then meet with small groups to share the results and brainstorm solutions to problems identified by the results.

Accepted Answer

The answer of With __________, organization development change agents survey...

Question 3

Describe the three distinct stages for achieving behavioral and attitudinal change in an organization.

Accepted Answer

The theory underlying organization devel

Question 4

__________ is lack of information about future events.

Accepted Answer

A)  Uncertainty 
B)  Risk 
C)  Worry 
D)  Stress 
E)  Change resistance 
A)  Uncertainty 
B)  Risk 
C)  Worry 
D)  Stress 
E)  Change resistance

Question 5

Inventory managers at SYX Enterprises utilize an inventory control system where materials are scheduled to arrive just as they are needed on the production line. This is referred to as:

Accepted Answer

A)  restructuring. 
B)  force-field control. 
C)  total quality management. 
D)  just-in-time inventory control. 
E)  none of these. 
A)  restructuring. 
B)  force-field control. 
C)  total quality management. 
D)  just-in-time inventory control. 
E)  none of these.

Question 6

Which of the following means extending the search for and commercialization of new ideas beyond the boundaries of the organization and even beyond the boundaries of the industry, sharing knowledge and resources with other organizations and individuals outside the firm?

Accepted Answer

A)  Knowledge sharing 
B)  Open innovation 
C)  Internal coordination 
D)  Crowdsourcing 
E)  Reverse innovation 
A)  Knowledge sharing 
B)  Open innovation 
C)  Internal coordination 
D)  Crowdsourcing 
E)  Reverse innovation

Question 7

Recently, a high-level manager at Trophy Trinkets noted a rise in customer satisfaction complaints. This rise is inconsistent with Trophy's goals in this area. This manager has identified a(n):

Accepted Answer

A)  need for change. 
B)  critical incident. 
C)  behavioral occurrence. 
D)  environmental opportunity. 
E)  SWOT analysis. 
A)  need for change. 
B)  critical incident. 
C)  behavioral occurrence. 
D)  environmental opportunity. 
E)  SWOT analysis.

Question 8

Organization development specialists identify three distinct stages for achieving behavioral and attitudinal change. These are:

Accepted Answer

A)  freezing, changing, and intervention. 
B)  unfreezing, freezing, and refreezing. 
C)  unfreezing, changing, and refreezing. 
D)  intervention, refreezing, and reinforcement. 
E)  none of these. 
A)  freezing, changing, and intervention. 
B)  unfreezing, freezing, and refreezing. 
C)  unfreezing, changing, and refreezing. 
D)  intervention, refreezing, and reinforcement. 
E)  none of these.

Question 9

For the video rental industry, the advent of video on demand and online streaming can best be described as what type of innovation?

Accepted Answer

A)  Disruptive 
B)  Service 
C)  Productive 
D)  Restructuring 
E)  Reverse 
A)  Disruptive 
B)  Service 
C)  Productive 
D)  Restructuring 
E)  Reverse

Question 10

The horizontal linkage model is best applied to a(n):

Accepted Answer

A)  low-pressure environment. 
B)  stable environment. 
C)  high-pressure environment that requires speed. 
D)  simple environment. 
E)  heavily regulated environment. 
A)  low-pressure environment. 
B)  stable environment. 
C)  high-pressure environment that requires speed. 
D)  simple environment. 
E)  heavily regulated environment.

Question 11

All of the following are characteristics of creative individuals except:

Accepted Answer

A)  originality. 
B)  playfulness. 
C)  curiosity. 
D)  rationality. 
E)  open-mindedness. 
A)  originality. 
B)  playfulness. 
C)  curiosity. 
D)  rationality. 
E)  open-mindedness.

Question 12

Jackie, a new employee of yours, strikes you as curious, open-minded, and self-confident. Keep your eye on Jackie, for she may very well be a(n):

Accepted Answer

A)  disciplinarian. 
B)  authoritarian manager. 
C)  Type A personality. 
D)  creative individual. 
E)  idea champion. 
A)  disciplinarian. 
B)  authoritarian manager. 
C)  Type A personality. 
D)  creative individual. 
E)  idea champion.

Question 13

A(n) __________is a change in the organization's production process-how the organization does its work.

Accepted Answer

The answer of A(n) __________is a change in the organization's...

Question 14

Research shows that successful innovations:

Accepted Answer

A)  usually come from organizations that use a top-down approach. 
B)  typically come from ideas by top managers. 
C)  are often accompanied by a high rate of failure. 
D)  are occurring less frequently in today's organizations. 
E)  come more often from outside the organization's boundaries than internally. 
A)  usually come from organizations that use a top-down approach. 
B)  typically come from ideas by top managers. 
C)  are often accompanied by a high rate of failure. 
D)  are occurring less frequently in today's organizations. 
E)  come more often from outside the organization's boundaries than internally.

Question 15

An example of an organizational change would be:

Accepted Answer

A)  the switch to a new production method. 
B)  the decision to offer a new product line. 
C)  the introduction of a new pay-for-performance system. 
D)  the decision to sell completely online and to close retail stores. 
E)  all of these. 
A)  the switch to a new production method. 
B)  the decision to offer a new product line. 
C)  the introduction of a new pay-for-performance system. 
D)  the decision to sell completely online and to close retail stores. 
E)  all of these.

Question 16

Successful change requires that organizations be capable of both creating and implementing ideas, which means the organization must learn to be:

Accepted Answer

A)  cordial. 
B)  rightsized. 
C)  ambidextrous. 
D)  compliant. 
E)  intra-focused. 
A)  cordial. 
B)  rightsized. 
C)  ambidextrous. 
D)  compliant. 
E)  intra-focused.

Question 17

After every quarterly board meeting, Bernice's Bracelets, Inc. announces big changes. They usually do not follow through on these changes. Recently, one of the managers at Bernice's Bracelets tried to get her employees to change their assembly process for beaded bracelets. The employees were reluctant to do so. Based only on the information in this question, what is the most likely reason for the employees' lack of enthusiasm for the change?

Accepted Answer

A)  Disagreements about the benefits 
B)  Self-interests 
C)  Lack of trust 
D)  Different assessments and goals 
E)  None of these 
A)  Disagreements about the benefits 
B)  Self-interests 
C)  Lack of trust 
D)  Different assessments and goals 
E)  None of these

Question 18

Before implementing new changes to work schedules, managers at Trudy's Trinkets meet with union representatives and work out the terms of the changes so that both managers and employees can be satisfied with them. Which of the following approaches for implementing change is this company using?

Accepted Answer

A)  Negotiation 
B)  Top management support 
C)  Participation 
D)  Coercion 
E)  Communication and education 
A)  Negotiation 
B)  Top management support 
C)  Participation 
D)  Coercion 
E)  Communication and education

Question 19

__________ innovation refers to innovations in products or services that typically start small and end up completely replacing an existing product or service technology for producers and consumers.

Accepted Answer

A)  Restructuring 
B)  Trickle-up 
C)  Productive 
D)  Disruptive 
E)  Reverse 
A)  Restructuring 
B)  Trickle-up 
C)  Productive 
D)  Disruptive 
E)  Reverse

Question 20

Jaimie Hall
The continuing development and improvement of computer information systems has made a powerful impression on Jaimie Hall, CEO of See-Saw City (SSC). The current computer system at SSC is seven years old, and while still highly useful and reliable, Jaimie is wondering if a new system would be more efficient and more useful. Jaimie recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability.
-To overcome the resistance to the new system, Jaimie can use any of the following techniques except:

Accepted Answer

A)  communication and education. 
B)  participation in designing the system. 
C)  negotiation. 
D)  coercion. 
E)  All of these can be used. 
A)  communication and education. 
B)  participation in designing the system. 
C)  negotiation. 
D)  coercion. 
E)  All of these can be used.

A new-venture team is a unit separate from the rest of the organization that is responsible for developing and initiating a major innovation.

Describe the three distinct stages for achieving behavioral and attitudinal change in an organization.

__________ is lack of information about future events.

Inventory managers at SYX Enterprises utilize an inventory control system where materials are scheduled to arrive just as they are needed on the production line. This is referred to as:

Which of the following means extending the search for and commercialization of new ideas beyond the boundaries of the organization and even beyond the boundaries of the industry, sharing knowledge and resources with other organizations and individuals outside the firm?

Recently, a high-level manager at Trophy Trinkets noted a rise in customer satisfaction complaints. This rise is inconsistent with Trophy's goals in this area. This manager has identified a(n):

Organization development specialists identify three distinct stages for achieving behavioral and attitudinal change. These are:

For the video rental industry, the advent of video on demand and online streaming can best be described as what type of innovation?

The horizontal linkage model is best applied to a(n):

All of the following are characteristics of creative individuals except:

Jackie, a new employee of yours, strikes you as curious, open-minded, and self-confident. Keep your eye on Jackie, for she may very well be a(n):

A(n) __________is a change in the organization's production process-how the organization does its work.

Research shows that successful innovations:

An example of an organizational change would be:

Successful change requires that organizations be capable of both creating and implementing ideas, which means the organization must learn to be:

Before implementing new changes to work schedules, managers at Trudy's Trinkets meet with union representatives and work out the terms of the changes so that both managers and employees can be satisfied with them. Which of the following approaches for implementing change is this company using?

__________ innovation refers to innovations in products or services that typically start small and end up completely replacing an existing product or service technology for producers and consumers.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start-Ups and New Ventures

Planning and Global Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Human Resources

Managing Diversity

Understanding Invidividual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters

Exam 11: Managing Change and Innovation

A new-venture team is a unit separate from the rest of the organization that is responsible for developing and initiating a major innovation.

Describe the three distinct stages for achieving behavioral and attitudinal change in an organization.

__________ is lack of information about future events.

Inventory managers at SYX Enterprises utilize an inventory control system where materials are scheduled to arrive just as they are needed on the production line. This is referred to as:

Which of the following means extending the search for and commercialization of new ideas beyond the boundaries of the organization and even beyond the boundaries of the industry, sharing knowledge and resources with other organizations and individuals outside the firm?

Recently, a high-level manager at Trophy Trinkets noted a rise in customer satisfaction complaints. This rise is inconsistent with Trophy's goals in this area. This manager has identified a(n):

Organization development specialists identify three distinct stages for achieving behavioral and attitudinal change. These are:

For the video rental industry, the advent of video on demand and online streaming can best be described as what type of innovation?

The horizontal linkage model is best applied to a(n):

All of the following are characteristics of creative individuals except:

Jackie, a new employee of yours, strikes you as curious, open-minded, and self-confident. Keep your eye on Jackie, for she may very well be a(n):

A(n) __________is a change in the organization's production process-how the organization does its work.

Research shows that successful innovations:

An example of an organizational change would be:

Successful change requires that organizations be capable of both creating and implementing ideas, which means the organization must learn to be:

Before implementing new changes to work schedules, managers at Trudy's Trinkets meet with union representatives and work out the terms of the changes so that both managers and employees can be satisfied with them. Which of the following approaches for implementing change is this company using?

__________ innovation refers to innovations in products or services that typically start small and end up completely replacing an existing product or service technology for producers and consumers.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start-Ups and New Ventures

Planning and Global Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Human Resources

Managing Diversity

Understanding Invidividual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters