Question 1

__________ specifies a goal of no more than 3.4 defects per million parts.

Accepted Answer

A) Benchmarking 
B) Total quality management 
C) Six sigma 
D) Balanced scorecard 
E) Jugaad 
A) Benchmarking 
B) Total quality management 
C) Six sigma 
D) Balanced scorecard 
E) Jugaad

Question 2

____________________ refers to the sequence of suppliers and purchasers,covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

Accepted Answer

Supply cha

Question 3

UPS is successful in the small package delivery market.One important reason for this success is the concept of

Accepted Answer

A) globalization. 
B) employee flexibility. 
C) loose standards. 
D) bureaucracy. 
E) non-bureaucratic organizational system. 
A) globalization. 
B) employee flexibility. 
C) loose standards. 
D) bureaucracy. 
E) non-bureaucratic organizational system.

Question 4

____ forces refer to those aspects of a culture that guide and influence relationships among people.

Accepted Answer

A) Social 
B) Political 
C) Economic 
D) Technological 
E) Legal 
A) Social 
B) Political 
C) Economic 
D) Technological 
E) Legal

Question 5

Unfortunately,Mary Parker Follett's approach to leadership stressed the importance of engineering techniques rather than people.

Accepted Answer

A) True 
 B)False

Question 6

According to Douglas McGregor,Theory X and Theory Y provide two opposing views of workers,where Theory X recognizes that workers enjoy achievement and responsibility,while Theory Y recognizes that workers will avoid work whenever possible.

Accepted Answer

A) True 
 B)False

Question 7

Georgia,an airline CEO,often looks for patterns of movement within the airline industry,focusing on the qualities of rhythm,flow,direction,shape,and networks of relationships.This type of activity,referred to as ________thinking,allows Georgia to see the structures that underlie complex situations within the industry and company.

Accepted Answer

A) systems 
B) qualitative 
C) quantitative 
D) conceptual 
E) contingency 
A) systems 
B) qualitative 
C) quantitative 
D) conceptual 
E) contingency

Question 8

Mary Parker Follett contributed to which field?

Accepted Answer

A) Humanistic approach 
B) Scientific management approach 
C) Total quality management approach 
D) Quantitative approach to management 
E) Systems approach to management 
A) Humanistic approach 
B) Scientific management approach 
C) Total quality management approach 
D) Quantitative approach to management 
E) Systems approach to management

Question 9

Organizational development is one specific set of management techniques based in the ____ approach.

Accepted Answer

A) management science 
B) systems theory 
C) behavioral sciences 
D) scientific management 
E) quantitative 
A) management science 
B) systems theory 
C) behavioral sciences 
D) scientific management 
E) quantitative

Question 10

Jessica is a recent college graduate who is seeking a job that includes telecommuting,shared jobs,flextime,and organization-sponsored sabbaticals.Based on this information,Jessica most likely belongs to which demographic group?

Accepted Answer

A) Baby Boomer 
B) Generation X 
C) Generation Y 
D) Generation Z 
E) Tweener 
A) Baby Boomer 
B) Generation X 
C) Generation Y 
D) Generation Z 
E) Tweener

Question 11

Maslow's hierarchy of needs started with belongingness,progressed to safety,and finally led to esteem.

Accepted Answer

A) True 
 B)False

Question 12

All of the following are characteristics of Weberian bureaucracy EXCEPT:

Accepted Answer

A) Labor is divided with clear definitions of authority and responsibility that are legitimized as official duties. 
B) Positions are organized in a hierarchy of authority,with each position under the authority of a higher one. 
C) All personnel are selected and promoted based on technical qualifications. 
D) Administrative acts and decisions are recorded in writing. 
E) Management is the same as the ownership of the organization. 
A) Labor is divided with clear definitions of authority and responsibility that are legitimized as official duties. 
B) Positions are organized in a hierarchy of authority,with each position under the authority of a higher one. 
C) All personnel are selected and promoted based on technical qualifications. 
D) Administrative acts and decisions are recorded in writing. 
E) Management is the same as the ownership of the organization.

Question 13

The management science approach uses qualitative data in management decision making.

Accepted Answer

A) True 
 B)False

Question 14

Tommy believes his employees are responsible,creative,and able to work with minimal direction.He is a

Accepted Answer

A) Theory X manager. 
B) Theory Y manager. 
C) Theory Z manager. 
D) Theory A manager. 
E) contingency theory manager. 
A) Theory X manager. 
B) Theory Y manager. 
C) Theory Z manager. 
D) Theory A manager. 
E) contingency theory manager.

Question 15

Mary Parker Follett thought of leadership as ____,rather than techniques.

Accepted Answer

A) systems 
B) top managers 
C) people 
D) efficiencies 
E) floor managers 
A) systems 
B) top managers 
C) people 
D) efficiencies 
E) floor managers

Question 16

Which of these is a subfield of the classical management perspective that emphasized scientifically determined changes in management practices as the solution to improving labor productivity?

Accepted Answer

A) The human relations movement 
B) The behavioral sciences approach 
C) The TQM approach 
D) The quantitative management approach 
E) The scientific management movement 
A) The human relations movement 
B) The behavioral sciences approach 
C) The TQM approach 
D) The quantitative management approach 
E) The scientific management movement

Question 17

Scientific management developed a standard method for performing each job.

Accepted Answer

A) True 
 B)False

Question 18

Research shows that during difficult times in the business environment,managers are less likely to look for fresh ideas than they would during good times.

Accepted Answer

A) True 
 B)False

Question 19

A social group within an organization is part of the

Accepted Answer

A) formal organizational structure. 
B) informal organization. 
C) scalar chain. 
D) reorganization process. 
E) top management level. 
A) formal organizational structure. 
B) informal organization. 
C) scalar chain. 
D) reorganization process. 
E) top management level.

Question 20

Political forces are aspects of a culture that guide and influence relationships among people.

Accepted Answer

A) True 
 B)False

__________ specifies a goal of no more than 3.4 defects per million parts.

____________________ refers to the sequence of suppliers and purchasers,covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

UPS is successful in the small package delivery market.One important reason for this success is the concept of

____ forces refer to those aspects of a culture that guide and influence relationships among people.

Unfortunately,Mary Parker Follett's approach to leadership stressed the importance of engineering techniques rather than people.

According to Douglas McGregor,Theory X and Theory Y provide two opposing views of workers,where Theory X recognizes that workers enjoy achievement and responsibility,while Theory Y recognizes that workers will avoid work whenever possible.

Mary Parker Follett contributed to which field?

Organizational development is one specific set of management techniques based in the ____ approach.

Jessica is a recent college graduate who is seeking a job that includes telecommuting,shared jobs,flextime,and organization-sponsored sabbaticals.Based on this information,Jessica most likely belongs to which demographic group?

Maslow's hierarchy of needs started with belongingness,progressed to safety,and finally led to esteem.

All of the following are characteristics of Weberian bureaucracy EXCEPT:

The management science approach uses qualitative data in management decision making.

Tommy believes his employees are responsible,creative,and able to work with minimal direction.He is a

Mary Parker Follett thought of leadership as ____,rather than techniques.

Which of these is a subfield of the classical management perspective that emphasized scientifically determined changes in management practices as the solution to improving labor productivity?

Scientific management developed a standard method for performing each job.

Research shows that during difficult times in the business environment,managers are less likely to look for fresh ideas than they would during good times.

A social group within an organization is part of the

Political forces are aspects of a culture that guide and influence relationships among people.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start-Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Managing the Value Chain, Web 20, and E-Business

Filters

Exam 2: The Evolution of Management Thinking

__________ specifies a goal of no more than 3.4 defects per million parts.

____________________ refers to the sequence of suppliers and purchasers,covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

UPS is successful in the small package delivery market.One important reason for this success is the concept of

____ forces refer to those aspects of a culture that guide and influence relationships among people.

Unfortunately,Mary Parker Follett's approach to leadership stressed the importance of engineering techniques rather than people.

According to Douglas McGregor,Theory X and Theory Y provide two opposing views of workers,where Theory X recognizes that workers enjoy achievement and responsibility,while Theory Y recognizes that workers will avoid work whenever possible.

Mary Parker Follett contributed to which field?

Organizational development is one specific set of management techniques based in the ____ approach.

Jessica is a recent college graduate who is seeking a job that includes telecommuting,shared jobs,flextime,and organization-sponsored sabbaticals.Based on this information,Jessica most likely belongs to which demographic group?

Maslow's hierarchy of needs started with belongingness,progressed to safety,and finally led to esteem.

All of the following are characteristics of Weberian bureaucracy EXCEPT:

The management science approach uses qualitative data in management decision making.

Tommy believes his employees are responsible,creative,and able to work with minimal direction.He is a

Mary Parker Follett thought of leadership as ____,rather than techniques.

Which of these is a subfield of the classical management perspective that emphasized scientifically determined changes in management practices as the solution to improving labor productivity?

Scientific management developed a standard method for performing each job.

Research shows that during difficult times in the business environment,managers are less likely to look for fresh ideas than they would during good times.

A social group within an organization is part of the

Political forces are aspects of a culture that guide and influence relationships among people.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start-Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Managing the Value Chain, Web 20, and E-Business

Filters