Question 1

Which of the following is not a criticism of scientific management?

Accepted Answer

A) It does not appreciate the social context of work. 
B) It does not appreciate the higher needs of workers. 
C) It does not appreciate the careful study of tasks and jobs. 
D) It does not acknowledge variance among individuals. 
E) It tends to regard workers as uninformed and ignored their ideas and suggestions. 
A) It does not appreciate the social context of work. 
B) It does not appreciate the higher needs of workers. 
C) It does not appreciate the careful study of tasks and jobs. 
D) It does not acknowledge variance among individuals. 
E) It tends to regard workers as uninformed and ignored their ideas and suggestions.

Question 2

An assumption of Theory Y is that the average human being has an inherent dislike of work and will avoid it if possible.

Accepted Answer

A) True 
 B)False

Question 3

Which of these forces pertain to the availability,production,and distribution of resources in a society?

Accepted Answer

A) Social 
B) Political 
C) Economic 
D) Technological 
E) Legal 
A) Social 
B) Political 
C) Economic 
D) Technological 
E) Legal

Question 4

The process by which companies find out how others do something better than they do and then try to copy and/or improve it is known as ____________________.

Accepted Answer

The answer of The process by which companies find out...

Question 5

A social group within an organization is part of the informal organization.

Accepted Answer

A) True 
 B)False

Question 6

The scientific management perspective refers to the management thinking and practice that emphasizes satisfaction of employees' basic needs as the key to increased worker productivity.

Accepted Answer

A) True 
 B)False

Question 7

The changing attitudes,ideas,and values of Generation Y employees is an example of a social force.

Accepted Answer

A) True 
 B)False

Question 8

A bar graph that measures planned and completed work along each stage of production by time elapsed is called a Gantt chart.

Accepted Answer

A) True 
 B)False

Question 9

The inherent focus of TQM is on managing the total organization to deliver quality to the customer.

Accepted Answer

A) True 
 B)False

Question 10

____________________ collect and manage large amounts of data about customers and make them available to employees,enabling better decision making and superior customer service.

Accepted Answer

Customer relationshi

Question 11

The three subfields of the classical perspective include

Accepted Answer

A) quantitative management,behavioral science,and administrative management. 
B) bureaucratic organization,quantitative management,and the human relations movement. 
C) administrative management,bureaucratic organization,and scientific management. 
D) scientific management,quantitative management,and administrative management. 
E) none of these. 
A) quantitative management,behavioral science,and administrative management. 
B) bureaucratic organization,quantitative management,and the human relations movement. 
C) administrative management,bureaucratic organization,and scientific management. 
D) scientific management,quantitative management,and administrative management. 
E) none of these.

Question 12

The behavioral science approach develops theories about human behavior based on scientific methods and study.

Accepted Answer

A) True 
 B)False

Question 13

Supply chain management refers to the sequence of suppliers and purchasers,covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

Accepted Answer

A) True 
 B)False

Question 14

____ focuses on managing the whole organization to deliver quality to customers.

Accepted Answer

A) Bureaucracy 
B) Theory Z 
C) Management-by-objective 
D) Total Quality Management 
E) Organization-customer relationship 
A) Bureaucracy 
B) Theory Z 
C) Management-by-objective 
D) Total Quality Management 
E) Organization-customer relationship

Question 15

Theory X and Theory Y was developed by:

Accepted Answer

A) Douglas McGregor 
B) Henry Gantt 
C) Max Weber 
D) Mary Parker Follett 
E) Frank Gilbreth 
A) Douglas McGregor 
B) Henry Gantt 
C) Max Weber 
D) Mary Parker Follett 
E) Frank Gilbreth

Question 16

The ____ emphasized the importance of understanding human behaviors,needs,and attitudes in the workplace as well as social interactions and group processes.

Accepted Answer

A) humanistic perspective 
B) classical perspective 
C) scientific management 
D) bureaucratic organizations 
E) contingency perspective 
A) humanistic perspective 
B) classical perspective 
C) scientific management 
D) bureaucratic organizations 
E) contingency perspective

Question 17

Which of the following is identified as a recent trend that has staying power?

Accepted Answer

A) Corporate takeovers 
B) Hedging 
C) Insourcing 
D) Relationship management 
E) Task management 
A) Corporate takeovers 
B) Hedging 
C) Insourcing 
D) Relationship management 
E) Task management

Question 18

Follett and Barnard were early advocates of a more humanistic perspective on management that emphasized the importance of understanding human behavior,needs,and attitudes in the workplace as well as social interactions and group processes.

Accepted Answer

A) True 
 B)False

Question 19

A "dairy farm" view of management,i.e. ,contented cows give more milk,so satisfied workers will give more work was espoused by

Accepted Answer

A) human relations management. 
B) human resource perspective. 
C) behavioral science approach. 
D) management science perspective. 
E) none of these. 
A) human relations management. 
B) human resource perspective. 
C) behavioral science approach. 
D) management science perspective. 
E) none of these.

Question 20

Discerning circles of causality is an important element of systems thinking.

Accepted Answer

A) True 
 B)False

Which of the following is not a criticism of scientific management?

An assumption of Theory Y is that the average human being has an inherent dislike of work and will avoid it if possible.

Which of these forces pertain to the availability,production,and distribution of resources in a society?

The process by which companies find out how others do something better than they do and then try to copy and/or improve it is known as ____________________.

A social group within an organization is part of the informal organization.

The scientific management perspective refers to the management thinking and practice that emphasizes satisfaction of employees' basic needs as the key to increased worker productivity.

The changing attitudes,ideas,and values of Generation Y employees is an example of a social force.

A bar graph that measures planned and completed work along each stage of production by time elapsed is called a Gantt chart.

The inherent focus of TQM is on managing the total organization to deliver quality to the customer.

____________________ collect and manage large amounts of data about customers and make them available to employees,enabling better decision making and superior customer service.

The three subfields of the classical perspective include

The behavioral science approach develops theories about human behavior based on scientific methods and study.

Supply chain management refers to the sequence of suppliers and purchasers,covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

____ focuses on managing the whole organization to deliver quality to customers.

Theory X and Theory Y was developed by:

The ____ emphasized the importance of understanding human behaviors,needs,and attitudes in the workplace as well as social interactions and group processes.

Which of the following is identified as a recent trend that has staying power?

Follett and Barnard were early advocates of a more humanistic perspective on management that emphasized the importance of understanding human behavior,needs,and attitudes in the workplace as well as social interactions and group processes.

A "dairy farm" view of management,i.e. ,contented cows give more milk,so satisfied workers will give more work was espoused by

Discerning circles of causality is an important element of systems thinking.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start-Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Managing the Value Chain, Web 20, and E-Business

Filters

Exam 2: The Evolution of Management Thinking

Which of the following is not a criticism of scientific management?

An assumption of Theory Y is that the average human being has an inherent dislike of work and will avoid it if possible.

Which of these forces pertain to the availability,production,and distribution of resources in a society?

The process by which companies find out how others do something better than they do and then try to copy and/or improve it is known as ____________________.

A social group within an organization is part of the informal organization.

The scientific management perspective refers to the management thinking and practice that emphasizes satisfaction of employees' basic needs as the key to increased worker productivity.

The changing attitudes,ideas,and values of Generation Y employees is an example of a social force.

A bar graph that measures planned and completed work along each stage of production by time elapsed is called a Gantt chart.

The inherent focus of TQM is on managing the total organization to deliver quality to the customer.

____________________ collect and manage large amounts of data about customers and make them available to employees,enabling better decision making and superior customer service.

The three subfields of the classical perspective include

The behavioral science approach develops theories about human behavior based on scientific methods and study.

Supply chain management refers to the sequence of suppliers and purchasers,covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

____ focuses on managing the whole organization to deliver quality to customers.

Theory X and Theory Y was developed by:

The ____ emphasized the importance of understanding human behaviors,needs,and attitudes in the workplace as well as social interactions and group processes.

Which of the following is identified as a recent trend that has staying power?

Follett and Barnard were early advocates of a more humanistic perspective on management that emphasized the importance of understanding human behavior,needs,and attitudes in the workplace as well as social interactions and group processes.

A "dairy farm" view of management,i.e. ,contented cows give more milk,so satisfied workers will give more work was espoused by

Discerning circles of causality is an important element of systems thinking.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start-Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Managing the Value Chain, Web 20, and E-Business

Filters