Question 1

Describe how supervisors might need to change their roles after organizing self-directed teams.

Accepted Answer

Supervisors must release some

Question 2

__________ refers to a work schedule that deviates from the normal or standard five 8-hour days.

Accepted Answer

The answer of __________ refers to a work schedule that...

Question 3

Maintaining a stable workforce generally results in the firm paying higher wages than a firm that follows demand.

Accepted Answer

A) True 
 B)False

Question 4

Activity charts help analyze

Accepted Answer

A)  movement of people and materials 
B)  utilization of an operator and machine 
C)  body movements 
D)  activities that can cause injuries 
E)  unnecessary micro-motions 
A)  movement of people and materials 
B)  utilization of an operator and machine 
C)  body movements 
D)  activities that can cause injuries 
E)  unnecessary micro-motions

Question 5

Managers should seek to control such work environment factors as

Accepted Answer

A)  illumination 
B)  noise and vibration 
C)  temperature 
D)  air quality 
E)  all of the above 
A)  illumination 
B)  noise and vibration 
C)  temperature 
D)  air quality 
E)  all of the above

Question 6

What are operations charts used for?

Accepted Answer

Operations charts are used to

Question 7

An operations chart, or right-hand/left-hand chart, points out wasted motion and idle time.

Accepted Answer

A) True 
 B)False

Question 8

If a manager conducting a time study needed an accuracy of ± 0.1 minutes, rather than ± 0.2 minutes, the adequate sample size would have to be twice as large.

Accepted Answer

A) True 
 B)False

Question 9

__________ means a job that is not only reasonably safe and for which the pay is equitable, but which also achieves an appropriate level of both physical and psychological requirements.

Accepted Answer

Quality of

Question 10

The classical stopwatch study, or time study, was originally proposed by Western Electric's Hawthorne Commission in the 1920s.

Accepted Answer

A) True 
 B)False

Question 11

Job rotation is an example of

Accepted Answer

A)  job enrichment 
B)  job scheduling 
C)  job training 
D)  job enlargement 
E)  job incentive 
A)  job enrichment 
B)  job scheduling 
C)  job training 
D)  job enlargement 
E)  job incentive

Question 12

A brake system installer in an auto factory has an actual average time of 10 minutes on her task. The performance rating of the worker timed was estimated at 110%. Practice in this department is to allow 9% for the constant allowances. There is currently no variable allowance.
a. Find the normal time for the operation.
b. Compute the standard time for the operation.
c. Recompute the standard time if a variable allowance of 7% is factored in.

Accepted Answer

a. Normal time = 10 minutes *

Question 13

The allowances that convert normal time to standard time have three components: personal time allowances, delay allowances, and fatigue allowances.

Accepted Answer

A) True 
 B)False

Question 14

"Visual workplace" is a term coined by Hawthorne, and refers to the need for proper lighting at employee workstations.

Accepted Answer

A) True 
 B)False

Question 15

Standard time may be less than average observed time.

Accepted Answer

A) True 
 B)False

Question 16

When a worker obtains clear and timely information about his/her performance, his/her job is characterized by

Accepted Answer

A)  feedback 
B)  skill variety 
C)  job identity 
D)  job significance 
E)  autonomy 
A)  feedback 
B)  skill variety 
C)  job identity 
D)  job significance 
E)  autonomy

Question 17

An advantage of predetermined time standards is that the standard can be set before a task is actually performed.

Accepted Answer

A) True 
 B)False

Question 18

A disadvantage of work sampling is that

Accepted Answer

A)  it tends to be less accurate, particularly when task times are short 
B)  it observes several workers simultaneously 
C)  it is more expensive than time-study methods 
D)  it is more intrusive than time-study methods, and therefore generates more complaints 
E)  All of the above are disadvantages of work sampling. 
A)  it tends to be less accurate, particularly when task times are short 
B)  it observes several workers simultaneously 
C)  it is more expensive than time-study methods 
D)  it is more intrusive than time-study methods, and therefore generates more complaints 
E)  All of the above are disadvantages of work sampling.

Question 19

A manufacturing plant is trying to determine standard production per day for an incentive program. Suppose that the incentive program will pay $1 per unit produced above standard rates. A worker is timed at 280 seconds per unit, with a performance rating of 105%. The plant has an allowance factor of 13%. If he produces 100 units in an 8 hour shift, how much would he receive under the incentive plan?

Accepted Answer

Standard time = Average observed * PF /

Question 20

Self-directed teams may mean having no supervision on the factory floor.

Accepted Answer

A) True 
 B)False

Exam 12: Human Resources, Job Design, and Work Measurement

Describe how supervisors might need to change their roles after organizing self-directed teams.

__________ refers to a work schedule that deviates from the normal or standard five 8-hour days.

Maintaining a stable workforce generally results in the firm paying higher wages than a firm that follows demand.

Activity charts help analyze

Managers should seek to control such work environment factors as

What are operations charts used for?

An operations chart, or right-hand/left-hand chart, points out wasted motion and idle time.

If a manager conducting a time study needed an accuracy of ± 0.1 minutes, rather than ± 0.2 minutes, the adequate sample size would have to be twice as large.

__________ means a job that is not only reasonably safe and for which the pay is equitable, but which also achieves an appropriate level of both physical and psychological requirements.

The classical stopwatch study, or time study, was originally proposed by Western Electric's Hawthorne Commission in the 1920s.

Job rotation is an example of

The allowances that convert normal time to standard time have three components: personal time allowances, delay allowances, and fatigue allowances.

"Visual workplace" is a term coined by Hawthorne, and refers to the need for proper lighting at employee workstations.

Standard time may be less than average observed time.

When a worker obtains clear and timely information about his/her performance, his/her job is characterized by

An advantage of predetermined time standards is that the standard can be set before a task is actually performed.

A disadvantage of work sampling is that

Self-directed teams may mean having no supervision on the factory floor.

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Statistical Process Control

Process Strategy

Capacity and Constraint Management

Location Strategies

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Supply-Chain Management

Outsourcing as a Supply-Chain Strategy

Inventory Management

Aggregate Planning

Material Requirements Planning MRP and ERP

Short-Term Scheduling

Just-In-Time and Lean Options

Maintenance and Reliability

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Linear Programming

Transportation Models

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