Question 1

What impact did the Hawthorne studies have on human resource strategy?

Accepted Answer

The Hawthorne studies introduced psychol

Question 2

Describe how the "visual workplace" can increase information flow, improve efficiency, and eliminate non-value-adding activities. Support your argument with a few examples.

Accepted Answer

Visuals reduce the time spent sharing in

Question 3

A grocery store is trying to determine how many checkouts per hour its cashiers should perform. The checkout consists of three components; checking, bagging, and payment. A cashier was rated as 80%, 120%, and 95% on the three different components respectively. If a stopwatch timed her as averaging 20 seconds for each component and the store wants a 10% allowance calculate the total standard time.

Accepted Answer

First the normal and standard times for

Question 4

Methods analysis focuses on

Accepted Answer

A)  the design of the machines used to perform a task 
B)  establishing time standards 
C)  reducing the number of skills needed for the completion of a task 
D)  issues such as the movement of individuals or materials 
E)  evaluating training programs to see if they are efficient 
A)  the design of the machines used to perform a task 
B)  establishing time standards 
C)  reducing the number of skills needed for the completion of a task 
D)  issues such as the movement of individuals or materials 
E)  evaluating training programs to see if they are efficient

Question 5

Among the advantages of predetermined time standards are all of the following except

Accepted Answer

A)  unions accept them as fair 
B)  they are available before a task is actually performed 
C)  they can only be determined after work actually takes place 
D)  they can be established in a laboratory setting 
E)  no performance ratings are necessary 
A)  unions accept them as fair 
B)  they are available before a task is actually performed 
C)  they can only be determined after work actually takes place 
D)  they can be established in a laboratory setting 
E)  no performance ratings are necessary

Question 6

__________ estimates, by sampling, the percent of time that a worker spends on various tasks.

Accepted Answer

The answer of __________ estimates, by sampling, the percent of...

Question 7

Identify the five components of job design.

Accepted Answer

The five components of job des

Question 8

How do we establish a fair day's work?

Accepted Answer

We establish a "fair day's wor

Question 9

Which of the following statements describes job rotation?

Accepted Answer

A)  The job contains a larger number of similar tasks. 
B)  The job includes some planning and control necessary for job accomplishment. 
C)  The operator works on different shifts on a regular basis. 
D)  The operator's schedule is flexible. 
E)  The operator is allowed to move, for example, from one type of CNC machine to the other. 
A)  The job contains a larger number of similar tasks. 
B)  The job includes some planning and control necessary for job accomplishment. 
C)  The operator works on different shifts on a regular basis. 
D)  The operator's schedule is flexible. 
E)  The operator is allowed to move, for example, from one type of CNC machine to the other.

Question 10

The difference between job enrichment and job enlargement is that

Accepted Answer

A)  enlarged jobs involve vertical expansion, while enriched jobs involve horizontal expansion 
B)  enriched jobs enable an employee to do a number of boring jobs instead of just one 
C)  job enlargement is more psychologically satisfying than job enrichment 
D)  job enrichment is suitable for all employees, whereas job enlargement is not 
E)  enriched jobs involve vertical expansion, while enlarged jobs involve horizontal expansion 
A)  enlarged jobs involve vertical expansion, while enriched jobs involve horizontal expansion 
B)  enriched jobs enable an employee to do a number of boring jobs instead of just one 
C)  job enlargement is more psychologically satisfying than job enrichment 
D)  job enrichment is suitable for all employees, whereas job enlargement is not 
E)  enriched jobs involve vertical expansion, while enlarged jobs involve horizontal expansion

Question 11

In time studies, normal time is

Accepted Answer

A)  average observed time multiplied by a performance rating factor 
B)  larger than standard time 
C)  determined by historical experience 
D)  converted to standard time by the performance rating factor 
E)  one hour later during the summer months 
A)  average observed time multiplied by a performance rating factor 
B)  larger than standard time 
C)  determined by historical experience 
D)  converted to standard time by the performance rating factor 
E)  one hour later during the summer months

Question 12

Predetermined time standards are an outgrowth of basic motions called

Accepted Answer

A)  flow diagrams 
B)  activity charts 
C)  SAE standards 
D)  man-machine charts 
E)  therbligs 
A)  flow diagrams 
B)  activity charts 
C)  SAE standards 
D)  man-machine charts 
E)  therbligs

Question 13

A time-study procedure involves timing a sample of worker's performance and using it to set a standard.

Accepted Answer

A) True 
 B)False

Question 14

A job characterized by __________ allows a worker to use his/her dexterity, physical strength, and skills to do his/her work.

Accepted Answer

A)  feedback 
B)  skill variety 
C)  job identity 
D)  job significance 
E)  autonomy 
A)  feedback 
B)  skill variety 
C)  job identity 
D)  job significance 
E)  autonomy

Question 15

Labor standards can help a firm determine expected production, which in turn enables

Accepted Answer

A)  crew sizes to be determined 
B)  managers and workers to know what constitutes a fair day's work. 
C)  labor cost to be calculated 
D)  work cells and assembly lines to be balanced 
E)  work sampling to take place 
A)  crew sizes to be determined 
B)  managers and workers to know what constitutes a fair day's work. 
C)  labor cost to be calculated 
D)  work cells and assembly lines to be balanced 
E)  work sampling to take place

Question 16

UPS may run the "tightest ship in the shipping business," but they got that high level of efficiency without time standards, because their contract with the Teamsters Union forbids them.

Accepted Answer

A) True 
 B)False

Question 17

Standard time

Accepted Answer

A)  needs to be adjusted for worker performance ratings 
B)  needs to be adjusted for worker fatigue 
C)  is average observed time divided by the allowance factor 
D)  accounts for performance rating factors and for allowances 
E)  is normal time divided by the performance rating factor 
A)  needs to be adjusted for worker performance ratings 
B)  needs to be adjusted for worker fatigue 
C)  is average observed time divided by the allowance factor 
D)  accounts for performance rating factors and for allowances 
E)  is normal time divided by the performance rating factor

Question 18

Define the average observed time.

Accepted Answer

The actual average task time i

Question 19

Standard time is always greater than normal time, due to the inclusion of allowances for personal time, delay, and fatigue.

Accepted Answer

A) True 
 B)False

Question 20

The visual workplace

Accepted Answer

A)  uses low-cost visual devices to share information 
B)  is an effective means of rapid communication in a dynamic workplace 
C)  replaces difficult-to-understand paperwork 
D)  eliminates non-value added activities by making problems and standards visual 
E)  all of the above 
A)  uses low-cost visual devices to share information 
B)  is an effective means of rapid communication in a dynamic workplace 
C)  replaces difficult-to-understand paperwork 
D)  eliminates non-value added activities by making problems and standards visual 
E)  all of the above

Exam 12: Human Resources, Job Design, and Work Measurement

What impact did the Hawthorne studies have on human resource strategy?

Describe how the "visual workplace" can increase information flow, improve efficiency, and eliminate non-value-adding activities. Support your argument with a few examples.

Methods analysis focuses on

Among the advantages of predetermined time standards are all of the following except

__________ estimates, by sampling, the percent of time that a worker spends on various tasks.

Identify the five components of job design.

How do we establish a fair day's work?

Which of the following statements describes job rotation?

The difference between job enrichment and job enlargement is that

In time studies, normal time is

Predetermined time standards are an outgrowth of basic motions called

A time-study procedure involves timing a sample of worker's performance and using it to set a standard.

A job characterized by __________ allows a worker to use his/her dexterity, physical strength, and skills to do his/her work.

Labor standards can help a firm determine expected production, which in turn enables

UPS may run the "tightest ship in the shipping business," but they got that high level of efficiency without time standards, because their contract with the Teamsters Union forbids them.

Standard time

Define the average observed time.

Standard time is always greater than normal time, due to the inclusion of allowances for personal time, delay, and fatigue.

The visual workplace

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Statistical Process Control

Process Strategy

Capacity and Constraint Management

Location Strategies

Layout Strategies

Supply-Chain Management

Outsourcing as a Supply-Chain Strategy

Inventory Management

Aggregate Planning

Material Requirements Planning MRP and ERP

Short-Term Scheduling

Just-In-Time and Lean Options

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

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