Question 1

Which of the following are true regarding allowances in time studies?

Accepted Answer

A)  They have a "constant" and a "variable" component. 
B)  They are adjusted for work conditions such as heating, lighting, and noise. 
C)  They include allowances for personal time, delay, and fatigue. 
D)  They represent the adjustment between normal time and standard time. 
E)  All of the above are true. 
A)  They have a "constant" and a "variable" component. 
B)  They are adjusted for work conditions such as heating, lighting, and noise. 
C)  They include allowances for personal time, delay, and fatigue. 
D)  They represent the adjustment between normal time and standard time. 
E)  All of the above are true.

Question 2

What is mutual trust?
 What is its link to a firm's human resource strategy?

Accepted Answer

Mutual trust is intended to mean reasona

Question 3

The goal of a human resource strategy is to manage labor and design jobs so people are effectively and efficiently utilized.

Accepted Answer

A) True 
 B)False

Question 4

The objective of a human resource strategy is to

Accepted Answer

A)  produce the demand forecast at lowest labor cost 
B)  match employment levels with demand 
C)  achieve a reasonable quality of work life at low cost 
D)  manage labor and design jobs so people are effectively and efficiently utilized 
E)  all of the above 
A)  produce the demand forecast at lowest labor cost 
B)  match employment levels with demand 
C)  achieve a reasonable quality of work life at low cost 
D)  manage labor and design jobs so people are effectively and efficiently utilized 
E)  all of the above

Question 5

The two most basic policies associated with employment stability are

Accepted Answer

A)  job enrichment and job enlargement 
B)  employment for life and guaranteed minimum wage 
C)  follow demand exactly and hold employment constant 
D)  incentive plans and piece-rate plans 
E)  none of the above 
A)  job enrichment and job enlargement 
B)  employment for life and guaranteed minimum wage 
C)  follow demand exactly and hold employment constant 
D)  incentive plans and piece-rate plans 
E)  none of the above

Question 6

One use of labor standards is to determine what makes a fair day's work.

Accepted Answer

A) True 
 B)False

Question 7

A NASCAR pit crew consists of how many members?

Accepted Answer

A)  7 
B)  5 
C)  9 
D)  10 
E)  4 
A)  7 
B)  5 
C)  9 
D)  10 
E)  4

Question 8

Explain in broad terms, not fine detail, using a sentence or two, what is meant by a "classical stopwatch study."

Accepted Answer

A classical stopwatch study, o

Question 9

"Schematic used to investigate movement of people or material" describes a(n)

Accepted Answer

A)  flow diagram 
B)  activity chart 
C)  operations chart 
D)  right-hand / left-hand chart 
E)  none of the above 
A)  flow diagram 
B)  activity chart 
C)  operations chart 
D)  right-hand / left-hand chart 
E)  none of the above

Question 10

Which of these is the most common predetermined time standard?

Accepted Answer

A)  CSD 
B)  TMU 
C)  RCH 
D)  SAE 
E)  MTM 
A)  CSD 
B)  TMU 
C)  RCH 
D)  SAE 
E)  MTM

Question 11

When developing the standard time for a task, the elements that make up the task must use the same performance rating factor.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is true regarding work sampling?

Accepted Answer

A)  The technique was developed in the 1890s. 
B)  It can be used to estimate the percentage of time workers spend in unavoidable delays. 
C)  The method was developed by Frank Gilbreth. 
D)  The method makes extensive use of rest allowances. 
E)  All of the above are False. 
A)  The technique was developed in the 1890s. 
B)  It can be used to estimate the percentage of time workers spend in unavoidable delays. 
C)  The method was developed by Frank Gilbreth. 
D)  The method makes extensive use of rest allowances. 
E)  All of the above are False.

Question 13

The data in the following table represent time-study observations on a new operation with three work elements. On the basis of these observations, find the standard time for the process. Assume an 8% allowance factor.
 $\quad $$\quad $$\quad $$\quad $$\quad $$\quad $$\quad $$\quad $$\quad $$\quad $$\quad $$\quad $$\quad $$\quad $$\quad $$\quad $$\text{Observations (times in seconds)}$
$\begin{array}{|c|c|c|c|c|c|}
\hline \text { Element } & \text { Performance Rating } & 1 & 2 & 3 & 4 \
\hline 1 & 105 \% & 110.2 & 110.8 & 112.3 & 108.7 \
\hline 2 & 90 \% & 114.7 & 115.7 & 114.8 & 114.2 \
\hline 3 & 115 \% & 109.2 & 109.3 & 109.2 & 108.9 \
\hline
\end{array}$

Accepted Answer

\[\begin{array} { | c | c | c | c | c |

Question 14

Work sampling and time studies are similar in that the analyst in both cases records the time taken by the worker to accomplish each step of the task.

Accepted Answer

A) True 
 B)False

Question 15

If historical experience data are so widely available and so easy to obtain, why aren't they more widely used to set labor standards?

Accepted Answer

Historical experience data were not obta

Question 16

Working 4 shifts of ten hours instead of 5 shifts at 8 hours each is known as

Accepted Answer

A)  flextime 
B)  constant employment 
C)  part-time status 
D)  flexible workweek 
E)  none of the above 
A)  flextime 
B)  constant employment 
C)  part-time status 
D)  flexible workweek 
E)  none of the above

Question 17

Therbligs

Accepted Answer

A)  were invented by Frederick W. Taylor 
B)  were used during the scientific management era, and are no longer in use 
C)  are hyperactive rodent-like pets, whose name is associated with time standards 
D)  were named by Frank Gilbreth 
E)  none of the above 
A)  were invented by Frederick W. Taylor 
B)  were used during the scientific management era, and are no longer in use 
C)  are hyperactive rodent-like pets, whose name is associated with time standards 
D)  were named by Frank Gilbreth 
E)  none of the above

Question 18

Sample observations of a claims processor made over a 160-hour work month reveal that the worker produced a total of 384 completed claims forms. The performance rating was 80%. The worker was idle 20% of the time (so that idle time should be subtracted from the total time when computing the average observed time). The allowance factor is 8%. What is the standard time per unit?

Accepted Answer

A)  0.42 minutes 
B)  16.0 minutes 
C)  17.4 minutes 
D)  20.0 minutes 
E)  21.7 minutes 
A)  0.42 minutes 
B)  16.0 minutes 
C)  17.4 minutes 
D)  20.0 minutes 
E)  21.7 minutes

Question 19

Ergonomics is not concerned with

Accepted Answer

A)  levels of illumination, noise, temperature, and humidity 
B)  adjusting and providing input to the machine 
C)  feedback (providing information to the operator) 
D)  adequate compensation schemes 
E)  the design of functional and comfortable office furniture 
A)  levels of illumination, noise, temperature, and humidity 
B)  adjusting and providing input to the machine 
C)  feedback (providing information to the operator) 
D)  adequate compensation schemes 
E)  the design of functional and comfortable office furniture

Question 20

The study of work, often called human factors, is called __________.

Accepted Answer

The answer of The study of work, often called human...

Exam 12: Human Resources, Job Design, and Work Measurement

Which of the following are true regarding allowances in time studies?

What is mutual trust? What is its link to a firm's human resource strategy?

The goal of a human resource strategy is to manage labor and design jobs so people are effectively and efficiently utilized.

The objective of a human resource strategy is to

The two most basic policies associated with employment stability are

One use of labor standards is to determine what makes a fair day's work.

A NASCAR pit crew consists of how many members?

Explain in broad terms, not fine detail, using a sentence or two, what is meant by a "classical stopwatch study."

"Schematic used to investigate movement of people or material" describes a(n)

Which of these is the most common predetermined time standard?

When developing the standard time for a task, the elements that make up the task must use the same performance rating factor.

Which of the following is true regarding work sampling?

Work sampling and time studies are similar in that the analyst in both cases records the time taken by the worker to accomplish each step of the task.

If historical experience data are so widely available and so easy to obtain, why aren't they more widely used to set labor standards?

Working 4 shifts of ten hours instead of 5 shifts at 8 hours each is known as

Therbligs

Ergonomics is not concerned with

The study of work, often called human factors, is called __________.

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Statistical Process Control

Process Strategy

Capacity and Constraint Management

Location Strategies

Layout Strategies

Supply-Chain Management

Outsourcing as a Supply-Chain Strategy

Inventory Management

Aggregate Planning

Material Requirements Planning MRP and ERP

Short-Term Scheduling

Just-In-Time and Lean Options

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

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