Exam 13: Control Systems: Financial and Human

Explain the manager's role in counseling and the role of the employee assistance program staff.

Step 2.Measure Performance a.What are the critical success factors for employment agencies? Have you identified the critical success factors within your standards? If not, rework them. b.How often should Marie measure performance and what methods of control should she use? c.Time frequency to measure performance. d.Quantity of interviews per recruiter for time period. e.Quantity of placements per recruiter for time period. f. Specific control methods to use.

The capital expenditures budget includes all planned major asset investments.

Which of the following is NOT a step in the control systems process?

What is the role of reinforcement in the control systems process?

__________ measure(s)performance levels in the areas of quantity,quality,time,cost,and behavior.

During the transformation process,__________ control is appropriate to use.

Step 1.Set Objectives and Standards Marie's objective is to earn $250,000 in revenue for the next year,which is the industry average.Establish standards for the year that will enable Marie to reach her objective. a.Quantity. Quantity of interviews per recruiter. Quantity of placements per recruiter. Calculate the number of additional interviews needed to meet the standard per recruiter. Calculate the percent increase. b.Quality. State the dollar value of acceptable refunds per recruiter State the corresponding number of refunds. c.Time. State the time period in which the quantity and quality standards should be met. d.Cost. State the cost based on commissions per recruiter. e.Behavior. Identify any behaviors employees should change to help them meet the standards.

When products don't meet the standards,they go to Lisa's department to be fixed.This is an example of __________ control.

The __________ is responsible for the budgeting process that results in a master budget for the entire organization.

__________ is the central part of coaching.

__________ control is action taken to minimize negative impacts on customers/stakeholders due to faulty outputs.

When products are damaged in the process of production,they are sent to Jeff's department where they undergo rework.Jeff personally observes all that is being done to rework the damaged products.Jeff is thus exemplifying __________ control.

For the following question(s), write the first step of the discipline model, followed by what you would say to Chris. Write steps 2 to 5, followed by what you would say for each step. The discipline is a verbal warning. -Discipline.Your employee,Chris,is a server in an ice cream shop.Chris knows that the tables should be cleaned up quickly after customers leave so that new customers do not have to sit at dirty tables.It's a busy night.You found dirty dishes on two of Chris's occupied tables.Chris is socializing with some friends at one of the tables instead of cleaning up.You just coached Chris about this problem two days ago.

The exception principle can be used for concurrent control.

Identify a situation in which corrective action was needed to meet an objective/standard.Describe the corrective action taken to meet the objective/standard.

Give an example of a standard from an organization you work for or have worked for that has the five characteristics of a complete standard.

Matt's organization recently hired a certified public accounting firm to verify the organization's end-of-year financial statements.Which of the following primary methods of control is being used in this situation?

Which of the following is NOT a step in the coaching model?

The five steps in the discipline model are (1)refer to past feedback,(2)ask why the undesired behavior was used,(3)give the discipline,(4)get a commitment to change and develop a plan,and (5)summarize and state the follow-up.