Question 1

What are the three activities of management by walking around,and what is the role of facilitating?

Accepted Answer

Management by walking around (

Question 2

The major objective of discipline is to:

Accepted Answer

A)  change behavior. 
B)  let employees know that action will be taken when standing plans or performance requirements are not met. 
C)  maintain authority when challenged. 
D)  punish. 
A)  change behavior. 
B)  let employees know that action will be taken when standing plans or performance requirements are not met. 
C)  maintain authority when challenged. 
D)  punish.

Question 3

List the four stages of the systems process and describe the type of control used at each stage.

Accepted Answer

The first stage of the systems process i

Question 4

The progressive disciplinary steps,in order,are:

Accepted Answer

A)  oral warning, written warning, and dismissal. 
B)  written warning, oral warning, suspension, and dismissal. 
C)  oral warning, written warning, suspension, and dismissal. 
D)  oral warning, suspension, and dismissal. 
A)  oral warning, written warning, and dismissal. 
B)  written warning, oral warning, suspension, and dismissal. 
C)  oral warning, written warning, suspension, and dismissal. 
D)  oral warning, suspension, and dismissal.

Question 5

Building on Work Applications 1 through 3,illustrate the systems process you personally use within your department.Be sure to give examples of preliminary,concurrent,rework,and damage controls you personally use.

Accepted Answer

In my department, we use a systems proce

Question 6

The management audit analyzes the organization's planning,organizing,leading,and controlling functions to look for improvements.

Accepted Answer

A) True 
 B)False

Question 7

Step 4.Correct or Reinforce
What type of corrective action should Marie take if standards are not being met or what type of reinforcement if they are?

Accepted Answer

The primary corrective action is meeting

Question 8

The role of the employee assistance program staff is to:

Accepted Answer

A)  handle all employee problems. 
B)  help employees get professional assistance in solving their problems. 
C)  assist managers in handling difficult employees. 
D)  create procedures for disciplinary action. 
A)  handle all employee problems. 
B)  help employees get professional assistance in solving their problems. 
C)  assist managers in handling difficult employees. 
D)  create procedures for disciplinary action.

Question 9

Unlike periodic controls,which involve set time intervals,occasional controls are used on a sporadic basis when needed.

Accepted Answer

A) True 
 B)False

Question 10

Controlling is the process of establishing and implementing mechanisms to ensure that objectives are achieved.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is NOT an occasional control?

Accepted Answer

A)  project controls 
B)  the exception principle 
C)  audits 
D)  observation 
A)  project controls 
B)  the exception principle 
C)  audits 
D)  observation

Question 12

Throughout the systems process,feedback should be circulated among all the functional areas/departments to improve organizational performance.

Accepted Answer

A) True 
 B)False

Question 13

All of the following are financial statements EXCEPT:

Accepted Answer

A)  the debt-to-equity ratio statement. 
B)  the income statement. 
C)  the balance sheet. 
D)  the cash flow statement. 
A)  the debt-to-equity ratio statement. 
B)  the income statement. 
C)  the balance sheet. 
D)  the cash flow statement.

Question 14

The capital expenditures budget is the most important budget because it is based on developing ways to bring in revenues through new and improved products and projects that will create customer value.

Accepted Answer

A) True 
 B)False

Question 15

Assume that Bolton does exactly meet the standard.
a.Calculate the rate of productivity for Bolton's past performance (average agency).
b.Calculate the rate of productivity for the new performance standard.
c.
Is there a change in productivity?
d.Calculate the past commission per employee (average agency).
e.Calculate the new commission per employee.
f. What percent pay increase do recruiters get?
g. Do profits increase when the new standards are met?
h. How do you think the employees will react to your proposed control system? Do you think they will resist the control? Why or why not?

Accepted Answer

a.The rate of productivity for Bolton's

Question 16

Which of the following is NOT a periodic control?

Accepted Answer

A)  audits 
B)  project controls 
C)  budgets 
D)  regular meetings and reports 
A)  audits 
B)  project controls 
C)  budgets 
D)  regular meetings and reports

Question 17

What are the differences among coaching,counseling,and disciplining?

Accepted Answer

When coaching,you are fine-tun

Question 18

Do you feel that managers should spend more time on coaching and MBWA techniques?
Explain.

Accepted Answer

Yes, I believe that managers should spen

Question 19

When Curt is busy,it often takes him hours before he gets around to disciplining.It's tough to know if you got away with something or not.This is an example of breaking which of the following guidelines for effective discipline?

Accepted Answer

A)  Clearly communicate the standards and standing plans to all employees. 
B)  Follow the standing plans yourself. 
C)  Take consistent, impartial action when the rules are broken. 
D)  Discipline immediately, but stay calm and get all the necessary facts before you discipline. 
A)  Clearly communicate the standards and standing plans to all employees. 
B)  Follow the standing plans yourself. 
C)  Take consistent, impartial action when the rules are broken. 
D)  Discipline immediately, but stay calm and get all the necessary facts before you discipline.

Question 20

The __________ presents revenue and expenses and the profit or loss for the stated time period.

Accepted Answer

A)  income statement 
B)  balance sheet 
C)  cash flow statement 
D)  operating budget 
A)  income statement 
B)  balance sheet 
C)  cash flow statement 
D)  operating budget

What are the three activities of management by walking around,and what is the role of facilitating?

The major objective of discipline is to:

List the four stages of the systems process and describe the type of control used at each stage.

The progressive disciplinary steps,in order,are:

Building on Work Applications 1 through 3,illustrate the systems process you personally use within your department.Be sure to give examples of preliminary,concurrent,rework,and damage controls you personally use.

The management audit analyzes the organization's planning,organizing,leading,and controlling functions to look for improvements.

Step 4.Correct or Reinforce What type of corrective action should Marie take if standards are not being met or what type of reinforcement if they are?

The role of the employee assistance program staff is to:

Unlike periodic controls,which involve set time intervals,occasional controls are used on a sporadic basis when needed.

Controlling is the process of establishing and implementing mechanisms to ensure that objectives are achieved.

Which of the following is NOT an occasional control?

Throughout the systems process,feedback should be circulated among all the functional areas/departments to improve organizational performance.

All of the following are financial statements EXCEPT:

The capital expenditures budget is the most important budget because it is based on developing ways to bring in revenues through new and improved products and projects that will create customer value.

Which of the following is NOT a periodic control?

What are the differences among coaching,counseling,and disciplining?

Do you feel that managers should spend more time on coaching and MBWA techniques? Explain.

When Curt is busy,it often takes him hours before he gets around to disciplining.It's tough to know if you got away with something or not.This is an example of breaking which of the following guidelines for effective discipline?

The __________ presents revenue and expenses and the profit or loss for the stated time period.

Management and Entrepreneurship

The Global Environment, Culture, Ethics, Social Responsibility, and Sustainability

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Organizing and Delegating Work

Managing Change: Innovation and Diversity

Human Resources Management

Organizational Behavior: Power, politics, conflict, and Stress

Leading With Influence

Communicating and Information Technology

Motivating for High Performance

Team Leadership

Operations,quality,and Productivity

A Brief History of Management

Time Management

Career Management and Networking

Written Communication

Filters

Exam 13: Control Systems: Financial and Human

What are the three activities of management by walking around,and what is the role of facilitating?

The major objective of discipline is to:

List the four stages of the systems process and describe the type of control used at each stage.

The progressive disciplinary steps,in order,are:

Building on Work Applications 1 through 3,illustrate the systems process you personally use within your department.Be sure to give examples of preliminary,concurrent,rework,and damage controls you personally use.

The management audit analyzes the organization's planning,organizing,leading,and controlling functions to look for improvements.

Step 4.Correct or Reinforce What type of corrective action should Marie take if standards are not being met or what type of reinforcement if they are?

The role of the employee assistance program staff is to:

Unlike periodic controls,which involve set time intervals,occasional controls are used on a sporadic basis when needed.

Controlling is the process of establishing and implementing mechanisms to ensure that objectives are achieved.

Which of the following is NOT an occasional control?

Throughout the systems process,feedback should be circulated among all the functional areas/departments to improve organizational performance.

All of the following are financial statements EXCEPT:

The capital expenditures budget is the most important budget because it is based on developing ways to bring in revenues through new and improved products and projects that will create customer value.

Which of the following is NOT a periodic control?

What are the differences among coaching,counseling,and disciplining?

Do you feel that managers should spend more time on coaching and MBWA techniques? Explain.

When Curt is busy,it often takes him hours before he gets around to disciplining.It's tough to know if you got away with something or not.This is an example of breaking which of the following guidelines for effective discipline?

The __________ presents revenue and expenses and the profit or loss for the stated time period.

Management and Entrepreneurship

The Global Environment, Culture, Ethics, Social Responsibility, and Sustainability

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Organizing and Delegating Work

Managing Change: Innovation and Diversity

Human Resources Management

Organizational Behavior: Power, politics, conflict, and Stress

Leading With Influence

Communicating and Information Technology

Motivating for High Performance

Team Leadership

Operations,quality,and Productivity

A Brief History of Management

Time Management

Career Management and Networking

Written Communication

Filters