Exam 13: Control Systems: Financial and Human

Which of the following is NOT a step in the discipline model?

What are the three steps in the master budgeting process?

Identify the major capital asset expenditures invested in by your present or a past organization.

Give an example of the critical success factors for a job you have or had.Be sure to place them in priority order (most important first)and to explain why they are critical.

Standards measure performance levels in the areas of quantity,time,cost,and behavior.

Critical success factors (CSFs)are the limited number of areas in which satisfactory results will ensure successful performance,achieving the objective/standard.

The __________ presents the assets and liabilities and owners' equity.

What is the performance formula,and how is it used with coaching?

The income statement commonly has two sections: operating and financial activities.

Why is measuring performance important to an organization?

Coaching is the process of giving motivational feedback to maintain and improve performance.

What is the objective of coaching?

The __________ presents the cash receipts and payments for the stated time period.

For the following question(s), write the first step of the coaching model, followed by what you would say to Chris. Write steps 2 to 4, followed by what you would say for each step. -Coaching.Your employee,Chris,is a clerical worker.Chris uses files,as do the other ten employees in the department.The employees all know that they are supposed to return the files when they are finished so that others can find them when they need them.Employees should only have one file out at a time.You noticed that Chris has five files on the desk,and another employee is looking for one of them.

__________ control is designed to anticipate and prevent possible problems.

Employee assistance programs (EAPs)give employees feedback so they realize that a problem is affecting their job performance.

For the following question(s), write the first step of the coaching model, followed by what you would say to Chris. Write steps 2 to 4, followed by what you would say for each step. -Coaching.Your employee,Chris,is an auto technician.All employees at the garage know that they are supposed to put a paper mat on the floor of each car so that the carpets don't get dirty.When you got into a car Chris repaired,the car did not have a mat and there was grease on the carpet.

The balance sheet presents revenue and expenses and the profit or loss for the stated time period.

For the following question(s), write the first step of the coaching model, followed by what you would say to Chris. Write steps 2 to 4, followed by what you would say for each step. -Coaching.Your employee,Chris,is a server in an ice cream shop.Chris knows that the tables should be cleaned up quickly after customers leave so that new customers do not have to sit at dirty tables.It's a busy night.You found dirty dishes on two of Chris's unoccupied tables.Chris is socializing with some friends at one of the tables instead of cleaning up.

A budget is a planned quantitative allocation of resources for specific activities.