Question 1

"The finance meeting will be at 10:00 on Thursday in the main conference room" is a good subject line for an email.

Accepted Answer

A) True 
 B)False

Question 2

When he is working on his monthly reports,Gus has a habit of asking colleagues questions via IM instead of looking up data himself.Because of this,Gus is likely to be perceived as

Accepted Answer

A)  efficient. 
B)  a team player. 
C)  valuable. 
D)  a leader. 
E)  a taker. 
A)  efficient. 
B)  a team player. 
C)  valuable. 
D)  a leader. 
E)  a taker.

Question 3

Which of the following is a reason why greetings and names are omitted from emails?

Accepted Answer

A)  People do not like being greeted or having their names used very often. 
B)  Omitting names and greetings saves space and keeps many emails on one screen. 
C)  Some professionals view emails as the equivalent of memos,which traditionally omit names and greetings. 
D)  Most people are emotionally uninvolved at work and are not inclined toward greeting others. 
E)  Since emails are typically forwarded to several other people,it is inappropriate to name only one recipient. 
A)  People do not like being greeted or having their names used very often. 
B)  Omitting names and greetings saves space and keeps many emails on one screen. 
C)  Some professionals view emails as the equivalent of memos,which traditionally omit names and greetings. 
D)  Most people are emotionally uninvolved at work and are not inclined toward greeting others. 
E)  Since emails are typically forwarded to several other people,it is inappropriate to name only one recipient.

Question 4

Which of the following can help keep email-induced distractions at bay?

Accepted Answer

A)  checking your messages once an hour 
B)  checking your messages at the end of the day 
C)  checking your messages once a week and using an automated message to indicate that 
D)  checking your messages just two to four times a day 
E)  checking your messages constantly to keep updated on the latest information 
A)  checking your messages once an hour 
B)  checking your messages at the end of the day 
C)  checking your messages once a week and using an automated message to indicate that 
D)  checking your messages just two to four times a day 
E)  checking your messages constantly to keep updated on the latest information

Question 5

Employees should use the priority flag for all work emails that are time-sensitive.

Accepted Answer

A) True 
 B)False

Question 6

Amanda needs to notify Yasmin that the proposal she wrote did not get funded.Which communication channel is most appropriate?

Accepted Answer

A)  email 
B)  written message 
C)  social networking 
D)  texting 
E)  spoken communication 
A)  email 
B)  written message 
C)  social networking 
D)  texting 
E)  spoken communication

Question 7

Focusing on task-related facts and issues in your reply is a good way to defuse situations involving cyber incivility.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following refers to how quickly someone is able to give feedback during communication?

Accepted Answer

A)  coordination 
B)  immediacy 
C)  cue 
D)  permanence 
E)  richness 
A)  coordination 
B)  immediacy 
C)  cue 
D)  permanence 
E)  richness

Question 9

Carlos instant messaged his assistant,Dawn.Later,Carlos heard that Dawn was offended that he did not think she was important enough for a phone call.Carlos failed to consider the meta message of his text.

Accepted Answer

A) True 
 B)False

Question 10

Wes thinks that his boss favors his colleague Nirupa over him.When the boss asks him to let Nirupa know about a presentation,he waits until the last minute so she will have no time to prepare.Wes's behavior is an example of

Accepted Answer

A)  maintaining formality. 
B)  passive incivility. 
C)  the negativity effect. 
D)  the neutrality effect. 
E)  flaming. 
A)  maintaining formality. 
B)  passive incivility. 
C)  the negativity effect. 
D)  the neutrality effect. 
E)  flaming.

Question 11

The neutrality effect means that recipients are likely to perceive neutral messages as negative ones.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following would help to reduce e-interruptions?

Accepted Answer

A)  checking digital messages six to eight times a day at random 
B)  turning on an automatic message that you are not answering emails all day 
C)  replying immediately to all messages to get them out of the way 
D)  using rich channels of communication to accomplish tasks completely 
E)  adding colleagues to an email chain so they can answer the messages 
A)  checking digital messages six to eight times a day at random 
B)  turning on an automatic message that you are not answering emails all day 
C)  replying immediately to all messages to get them out of the way 
D)  using rich channels of communication to accomplish tasks completely 
E)  adding colleagues to an email chain so they can answer the messages

Question 13

When texting,women are more likely than men to

Accepted Answer

A)  use formal language. 
B)  write long and complex messages. 
C)  avoid emotional content. 
D)  remain task-oriented. 
E)  avoid using greetings. 
A)  use formal language. 
B)  write long and complex messages. 
C)  avoid emotional content. 
D)  remain task-oriented. 
E)  avoid using greetings.

Question 14

What is inbox zero?

Accepted Answer

A)  a strategy of taking immediate action on every email to keep the inbox empty 
B)  a strategy of having emails diverted from the inbox to avoid interruptions 
C)  a service that compiles daily emails in a digest form 
D)  a service that detects and removes unwanted emails from the inbox 
E)  a service that scans emails for important information 
A)  a strategy of taking immediate action on every email to keep the inbox empty 
B)  a strategy of having emails diverted from the inbox to avoid interruptions 
C)  a service that compiles daily emails in a digest form 
D)  a service that detects and removes unwanted emails from the inbox 
E)  a service that scans emails for important information

Question 15

Polly needs to communicate with many people in her department.It is not necessary for everyone to receive the message at the same time.Which of the following is the best tool for Polly to use?

Accepted Answer

A)  a videoconference 
B)  an email 
C)  a phone conversation 
D)  a conference call 
E)  a webinar 
A)  a videoconference 
B)  an email 
C)  a phone conversation 
D)  a conference call 
E)  a webinar

Question 16

Pongtorn receives an email in which a colleague accuses him of not caring about the success of the team.Pongtorn responds with an email that apologizes for giving that impression and reports his progress on the tasks the team assigned him.Pongtorn's response can be described as

Accepted Answer

A)  reinterpretation. 
B)  planning. 
C)  coordination. 
D)  defusing. 
E)  incivility. 
A)  reinterpretation. 
B)  planning. 
C)  coordination. 
D)  defusing. 
E)  incivility.

Question 17

A business memo is high in richness because the writer can carefully craft the messages at his or her own pace and on his or her schedule.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is a helpful guideline for phone conversations with business colleagues?

Accepted Answer

A)  Begin discussing business issues immediately after saying hello. 
B)  To keep a formal tone,avoid using the other person's name. 
C)  Multitask as long as you can do so without the other person suspecting. 
D)  Make sure that the conversation time is balanced between both parties. 
E)  To avoid wasting your colleagues' time,end without social niceties. 
A)  Begin discussing business issues immediately after saying hello. 
B)  To keep a formal tone,avoid using the other person's name. 
C)  Multitask as long as you can do so without the other person suspecting. 
D)  Make sure that the conversation time is balanced between both parties. 
E)  To avoid wasting your colleagues' time,end without social niceties.

"The finance meeting will be at 10:00 on Thursday in the main conference room" is a good subject line for an email.

When he is working on his monthly reports,Gus has a habit of asking colleagues questions via IM instead of looking up data himself.Because of this,Gus is likely to be perceived as

Which of the following is a reason why greetings and names are omitted from emails?

Which of the following can help keep email-induced distractions at bay?

Employees should use the priority flag for all work emails that are time-sensitive.

Amanda needs to notify Yasmin that the proposal she wrote did not get funded.Which communication channel is most appropriate?

Focusing on task-related facts and issues in your reply is a good way to defuse situations involving cyber incivility.

Which of the following refers to how quickly someone is able to give feedback during communication?

Carlos instant messaged his assistant,Dawn.Later,Carlos heard that Dawn was offended that he did not think she was important enough for a phone call.Carlos failed to consider the meta message of his text.

Wes thinks that his boss favors his colleague Nirupa over him.When the boss asks him to let Nirupa know about a presentation,he waits until the last minute so she will have no time to prepare.Wes's behavior is an example of

The neutrality effect means that recipients are likely to perceive neutral messages as negative ones.

Which of the following would help to reduce e-interruptions?

When texting,women are more likely than men to

What is inbox zero?

Polly needs to communicate with many people in her department.It is not necessary for everyone to receive the message at the same time.Which of the following is the best tool for Polly to use?

Pongtorn receives an email in which a colleague accuses him of not caring about the success of the team.Pongtorn responds with an email that apologizes for giving that impression and reports his progress on the tasks the team assigned him.Pongtorn's response can be described as

A business memo is high in richness because the writer can carefully craft the messages at his or her own pace and on his or her schedule.

Which of the following is a helpful guideline for phone conversations with business colleagues?

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Communicating Across Cultures

Creating Effective Business Messages

Improving Readability With Style and Design

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communication

Filters

Exam 7: E-Mail and Other Traditional Tools for Business Communication

"The finance meeting will be at 10:00 on Thursday in the main conference room" is a good subject line for an email.

When he is working on his monthly reports,Gus has a habit of asking colleagues questions via IM instead of looking up data himself.Because of this,Gus is likely to be perceived as

Which of the following is a reason why greetings and names are omitted from emails?

Which of the following can help keep email-induced distractions at bay?

Employees should use the priority flag for all work emails that are time-sensitive.

Amanda needs to notify Yasmin that the proposal she wrote did not get funded.Which communication channel is most appropriate?

Focusing on task-related facts and issues in your reply is a good way to defuse situations involving cyber incivility.

Which of the following refers to how quickly someone is able to give feedback during communication?

Carlos instant messaged his assistant,Dawn.Later,Carlos heard that Dawn was offended that he did not think she was important enough for a phone call.Carlos failed to consider the meta message of his text.

Wes thinks that his boss favors his colleague Nirupa over him.When the boss asks him to let Nirupa know about a presentation,he waits until the last minute so she will have no time to prepare.Wes's behavior is an example of

The neutrality effect means that recipients are likely to perceive neutral messages as negative ones.

Which of the following would help to reduce e-interruptions?

When texting,women are more likely than men to

What is inbox zero?

Polly needs to communicate with many people in her department.It is not necessary for everyone to receive the message at the same time.Which of the following is the best tool for Polly to use?

Pongtorn receives an email in which a colleague accuses him of not caring about the success of the team.Pongtorn responds with an email that apologizes for giving that impression and reports his progress on the tasks the team assigned him.Pongtorn's response can be described as

A business memo is high in richness because the writer can carefully craft the messages at his or her own pace and on his or her schedule.

Which of the following is a helpful guideline for phone conversations with business colleagues?

Establishing Credibility

Interpersonal Communication and Emotional Intelligence

Team Communication and Difficult Conversations

Communicating Across Cultures

Creating Effective Business Messages

Improving Readability With Style and Design

Social Media for Business Communication

Routine Business Messages

Persuasive Messages

Bad-News Messages

Research and Business Proposals and Planning for Business Proposals

Completing Business Proposals and Business Reports

Planning Presentations

Delivering Presentations

Employment Communication

Filters