Exam 7: E-Mail and Other Traditional Tools for Business Communication

Which of the following are almost always more appropriate as attachments?

What advantage do landlines have over mobile phones?

Texting during meetings is rude and should be done only in case of an emergency.

Colton's manager expresses a concern that Colton has been late with several recent reports.Colton writes an email about the incident to his colleague,Shawn,saying that it is impossible to get the reports done in the time given.Shawn replies,objectively noting that Colton has been spending a lot of time on social media at work.Colton responds with "I thought you were my friend." Colton's behavior is an example of

Individuals involved in _____ communication can pay attention to and respond to communications at a time of their choosing.

Which of the following is typically used for short,one-to-one or one-to-many messages and is ideal for quick announcements and scheduling?

Email is a form of synchronous communication,because the individuals involved can pay attention to and respond to communications at a time of their choosing.

Which of the following facilitates a one-stop work space containing project and meeting information,shared files,and communication platforms?

Email communication is characterized by

What should you do when you cannot respond to a request made in an email?

Which of the following is most likely to be included in the signature block of an email?

What does control refer to in choosing a communication channel? What do planning and permanence mean,and how are they related to control?

Which of the following is a helpful tip for using webcams during a group video call?

You should turn off message alerts as they can be distracting.

What is cyber silence?

Email communication is the primary form of private,written business communication.

What is active listening,and why is it important in phone conferences?

Which of the following involves adjusting your initial perceptions by making more objective and fact-based evaluations and fewer personal judgments?

Amira is managing the development of a reference book.She is in New York.Her lead writer is in California,and her fact-checking team is in India.The team is working under a tight budget.All parties need to communicate about strategy and schedule.Which communication channel is most likely to meet their needs?

Even colleagues who know each other well often misinterpret humor and sarcasm in digital communications.